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Sherwood Forest Hospitals NHS Foundation Trust

General Surgery Virtual Triage Patient Pathway Co-ordinator

The closing date is 07 August 2025

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Job summary

A post has arisen for the role of General Surgery Virtual Triage Patient Pathway Co-ordinator within our dynamic and forward-thinking General Surgery service.

We're looking for motivated, detail-oriented individual with a passion for healthcare and a keen interest in operational excellence. Whether you're stepping into PPC for the first time or bringing transferable skills from another area, we're excited to welcome new energy and fresh perspectives into the service.

As the Virtual Triage Patient Pathway Co-ordinator, you will play a pivotal role in the seamless management of patient journeys through the virtual triage process. Your work will directly contribute to delivering high-quality care and efficient service within a thriving multidisciplinary team.

Apply now and become an integral part of a service dedicated to excellence in surgical care.

Main duties of the job

To understand the role in more detail, please read the attached job description and person specification document.

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Details

Date posted

30 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

214-SRG-7248249

Job locations

Kings Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Job description

Job responsibilities

To understand the role in more detail, please read the attached job description and person specification document.

Job description

Job responsibilities

To understand the role in more detail, please read the attached job description and person specification document.

Person Specification

Knowledge Requirements

Essential

  • Computer literate, with experience of using a keyboard with a high level of accuracy.
  • Knowledge of NHS or service provider in general
  • Thorough knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Experience of using a full range of IT/Patient data systems
  • Confidentiality and Data Protection
  • Health and Safety
  • Equality and diversity

Desirable

  • Sound office clerical background providing knowledge of relevant procedures.
  • Experience of using a full range of IT/Patient data systems - As applicable to speciality

Qualifications/Academic/Craft/Professional

Essential

  • Good general education with GCSE English at grade C or above.
  • RSA II (or equivalent)

Desirable

  • ECDL
  • Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
  • NVQ in Customer Care
  • Institute of Health Records & Information Management Diploma (IHRIM)
  • European Computer Driving Licence
  • Shorthand speeds of 80wpm

Further Training

Essential

  • On the job training

Desirable

  • Supervisory training
  • Experience of managing health & safety issues

Experience

Essential

  • Quality Customer Service
  • Some experience providing required NHS knowledge and qualification equivalences if necessary.

Desirable

  • Experience of supervising staff

Contractual Requirements

Essential

  • Regular attendance and willingness to work flexible hours as necessary
Person Specification

Knowledge Requirements

Essential

  • Computer literate, with experience of using a keyboard with a high level of accuracy.
  • Knowledge of NHS or service provider in general
  • Thorough knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Experience of using a full range of IT/Patient data systems
  • Confidentiality and Data Protection
  • Health and Safety
  • Equality and diversity

Desirable

  • Sound office clerical background providing knowledge of relevant procedures.
  • Experience of using a full range of IT/Patient data systems - As applicable to speciality

Qualifications/Academic/Craft/Professional

Essential

  • Good general education with GCSE English at grade C or above.
  • RSA II (or equivalent)

Desirable

  • ECDL
  • Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
  • NVQ in Customer Care
  • Institute of Health Records & Information Management Diploma (IHRIM)
  • European Computer Driving Licence
  • Shorthand speeds of 80wpm

Further Training

Essential

  • On the job training

Desirable

  • Supervisory training
  • Experience of managing health & safety issues

Experience

Essential

  • Quality Customer Service
  • Some experience providing required NHS knowledge and qualification equivalences if necessary.

Desirable

  • Experience of supervising staff

Contractual Requirements

Essential

  • Regular attendance and willingness to work flexible hours as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

Kings Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

Kings Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operation Assistant

Emma Taylor

emma.taylor107@nhs.net

01623622515

Details

Date posted

30 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

214-SRG-7248249

Job locations

Kings Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Supporting documents

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