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Sherwood Forest Hospitals NHS Foundation Trust

Patient Pathway Coordinator

The closing date is 03 July 2025

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Job summary

We have a unique opportunity for a Patient Pathway Coordinator to be part of a passionate, professional and dedicated team that is focused on creating a positive journey for all patients seen within our service.

The work is fast-paced and challenging but very rewarding. Your experienced colleagues will provide you with a robust training program that will help you build the skills, knowledge, and confidence needed to become a successful Patient Pathway Coordinator.

We believe that work should be a great place for everyone and we will support your continuing personal development with regular one-on-one meetings and an annual appraisal, ensuring you are guided to all available training courses and support.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Details

Date posted

19 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

214-W&C-7208686-A

Job locations

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Knowledge

Essential

  • Computer literate, with experience of using a keyboard with a high level of accuracy
  • Knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Experience of using a full range of IT/Patient data systems
  • Confidentiality and Data Protection
  • Health and Safety
  • Equality and diversity

Desirable

  • Sound office clerical background providing knowledge of relevant procedures.
  • Experience of using a full range of IT/Patient data systems - As applicable to speciality
  • Knowledge of NHS or service provider in general

Qualifications

Essential

  • Good general education with GCSE English at grade C or above or equivalent qualification / experience

Desirable

  • Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
  • NVQ in Customer Care
  • Formal keyboard/typing qualification
  • Institute of Health Records & Information Management Diploma (IHRIM)

Further Training

Essential

  • On the job training.

Desirable

  • Experience of managing health & safety issues
  • Supervisory training

Experience

Essential

  • Customer care

Desirable

  • Customer care experience
  • Experience of supervising staff
  • NHS knowledge and qualification equivalences if necessary

Contractual

Essential

  • Regular attendance and willingness to work flexible hours as necessary
Person Specification

Knowledge

Essential

  • Computer literate, with experience of using a keyboard with a high level of accuracy
  • Knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Experience of using a full range of IT/Patient data systems
  • Confidentiality and Data Protection
  • Health and Safety
  • Equality and diversity

Desirable

  • Sound office clerical background providing knowledge of relevant procedures.
  • Experience of using a full range of IT/Patient data systems - As applicable to speciality
  • Knowledge of NHS or service provider in general

Qualifications

Essential

  • Good general education with GCSE English at grade C or above or equivalent qualification / experience

Desirable

  • Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
  • NVQ in Customer Care
  • Formal keyboard/typing qualification
  • Institute of Health Records & Information Management Diploma (IHRIM)

Further Training

Essential

  • On the job training.

Desirable

  • Experience of managing health & safety issues
  • Supervisory training

Experience

Essential

  • Customer care

Desirable

  • Customer care experience
  • Experience of supervising staff
  • NHS knowledge and qualification equivalences if necessary

Contractual

Essential

  • Regular attendance and willingness to work flexible hours as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Support Officer

Sarah Chappell

Sarah.chappell4@nhs.net

01623622515

Details

Date posted

19 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

214-W&C-7208686-A

Job locations

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Supporting documents

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