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Sherwood Forest Hospitals NHS Foundation Trust

Clerical Officer - Endoscopy Unit

The closing date is 04 June 2025

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Job summary

We are looking for an enthusiastic, highly motivated, flexible, and dedicated Clerical Officer to join our Endoscopy admin team.This is an exciting opportunity to become part of a dynamic team in a first-class, spacious, and state-of-the-art hospital environment.

As a Clerical Officer in our Endoscopy department, you will play a key role in managing the booking of patient endoscopy procedures. Your responsibilities will include daily management of key targets such as booking appointments, managing patient pathways, liaising with patients and coordinating with both Endoscopy and supporting departments. You will also have the chance to interact directly with patients, covering reception duties, requesting case notes, handling phone queries and sending out communications.

The Endoscopy administration team operates from 8 AM to 8 PM Monday to Thursday, and 8 AM to 6 PM on weekends, requiring a flexible working approach. You will primarily be based at KMH, with cross-cover required at Newark Hospital and the Endoscopy Mobile Unit located at Kings Mill.

If you are committed to providing high-quality patient care, possess excellent organisational skills, and enjoy working in a fast-paced environment, we would love to hear from you!

Main duties of the job

Please see the attached document for the full detailed job description, main responsibilities and person specification.

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Details

Date posted

22 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

214-MED-7190358

Job locations

King's Mill Hospital

Mansfield Road

Sutton-In-Ashfield

NG17 4JL


Job description

Job responsibilities

Please see the attached document for the full detailed job description, main responsibilities and person specification.

Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Job description

Job responsibilities

Please see the attached document for the full detailed job description, main responsibilities and person specification.

Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Person Specification

Knowledge

Essential

  • Computer literate, with experience of using a keyboard with a high level of accuracy.
  • Thorough knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Confidentiality and Data Protection
  • Health and Safety
  • Equality and diversity

Desirable

  • Sound office clerical background providing knowledge of relevant procedures.
  • Experience of using a full range of IT/Patient data systems - As applicable to speciality
  • Knowledge of NHS or service provider in general

Qualifications

Essential

  • Good general education with GCSE English at grade C or above. (or equivalent)

Desirable

  • Formal keyboard/typing qualification eg RSA II or ECDL
  • NVQ in Customer Care
  • Institute of Health Records & Information Management Diploma (IHRIM)

Further Training

Essential

  • On the job training.

Experience

Essential

  • Customer care

Desirable

  • Some experience providing required NHS knowledge and qualification equivalences if necessary.

Contractual Requirements

Essential

  • Willingness to work flexible hours as necessary
Person Specification

Knowledge

Essential

  • Computer literate, with experience of using a keyboard with a high level of accuracy.
  • Thorough knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Confidentiality and Data Protection
  • Health and Safety
  • Equality and diversity

Desirable

  • Sound office clerical background providing knowledge of relevant procedures.
  • Experience of using a full range of IT/Patient data systems - As applicable to speciality
  • Knowledge of NHS or service provider in general

Qualifications

Essential

  • Good general education with GCSE English at grade C or above. (or equivalent)

Desirable

  • Formal keyboard/typing qualification eg RSA II or ECDL
  • NVQ in Customer Care
  • Institute of Health Records & Information Management Diploma (IHRIM)

Further Training

Essential

  • On the job training.

Experience

Essential

  • Customer care

Desirable

  • Some experience providing required NHS knowledge and qualification equivalences if necessary.

Contractual Requirements

Essential

  • Willingness to work flexible hours as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton-In-Ashfield

NG17 4JL


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton-In-Ashfield

NG17 4JL


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Acting Team Leader

Carla Tagg

carla.tagg@nhs.net

01623622515

Details

Date posted

22 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

214-MED-7190358

Job locations

King's Mill Hospital

Mansfield Road

Sutton-In-Ashfield

NG17 4JL


Supporting documents

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