Job summary
Join Our Team as an Operations Assistant!
Are you a dynamic, hardworking, and compassionate leader? The division of Urgent and Emergency Care at Kings Mill Hospital is seeking an exceptional individual to join our Operational Support Unit.
About the Role:As an Operations Assistant, you will play a crucial role in supporting service delivery and restoration across the division. This is a fast-paced environment where you will:
- Effectively manage patient pathways
- Support continuous service improvements
- Develop and maintain service reports
You will also be responsible for the immediate line management of a team of experienced secretaries and RAs.
Why Join Us?This is a fantastic opportunity to gain experience in managing a broad range of complex patient pathways. You will be part of a high-performing operational team, making a real contribution towards outstanding and efficient patient care.
If you are passionate about healthcare and eager to make a difference, we would love to hear from you! Apply now and be a part of our dedicated team.
Main duties of the job
Please see attached job description and person specification for all main duties and responsibilities of the role.
About us
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.
The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.
Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.
Job description
Job responsibilities
To see the full detailed job description and main responsibilities of the job please refer the job description attached.
Job description
Job responsibilities
To see the full detailed job description and main responsibilities of the job please refer the job description attached.
Person Specification
Contractual Requirements
Essential
- Willingness to work
- Flexible approach to ways of working and a positive can do attitude
Knowledge
Essential
- Principles of business project management and performance management
- Ability to work to deadlines and prioritise demands
- Ability to use own initiative
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
- Ability to convey clear messages
- Enthusiastic and able to motivate others
- Self-motivated
- Previous staff management is strongly desirable, but training can be provided on the job
Desirable
- Service development/improvement methodologies
- Working knowledge of the NHS
- Previous operational knowledge of RTT and key KPI's is desirable
- Design and set up spread sheets
- Analyse data, highlight trends and/or inconsistencies of business and performance data, using Microsoft Excel
Qualifications
Essential
- GCSE grade C or above in Maths & English or equivalent qualification
- Excellent communication skills, written and verbal
- The post holder will be expected to communicate complex and sensitive issues
Desirable
- Advanced key board skills
Further Training
Essential
- Provide an effective channel of communication for building and maintaining relationships with all staff and key stakeholders with the areas of responsibility, using appropriate methods
Desirable
- To provide administrative support to the business unit such as supporting rota management, requesting staffing and the setup of clinics
- Attend meetings at senior management level as and when required
- Produce and maintain business case project plans
- Attend business case project meetings, in order to produce and circulate minutes, risk registers, issue logs and project plans
- Assist in producing written reports (including Business Cases), process flow charts and presentations using the Microsoft Office Suite
- Demonstrate comprehensive knowledge and skill in the use and analysis of data to assist service improvement
Experience
Essential
- Ability to source, research and collate information including statistical data
- Ability to work independently problem solving but as part of a wider team
Desirable
- To support service development and modernisation work within the division and participate in process mapping work-flows
Person Specification
Contractual Requirements
Essential
- Willingness to work
- Flexible approach to ways of working and a positive can do attitude
Knowledge
Essential
- Principles of business project management and performance management
- Ability to work to deadlines and prioritise demands
- Ability to use own initiative
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
- Ability to convey clear messages
- Enthusiastic and able to motivate others
- Self-motivated
- Previous staff management is strongly desirable, but training can be provided on the job
Desirable
- Service development/improvement methodologies
- Working knowledge of the NHS
- Previous operational knowledge of RTT and key KPI's is desirable
- Design and set up spread sheets
- Analyse data, highlight trends and/or inconsistencies of business and performance data, using Microsoft Excel
Qualifications
Essential
- GCSE grade C or above in Maths & English or equivalent qualification
- Excellent communication skills, written and verbal
- The post holder will be expected to communicate complex and sensitive issues
Desirable
- Advanced key board skills
Further Training
Essential
- Provide an effective channel of communication for building and maintaining relationships with all staff and key stakeholders with the areas of responsibility, using appropriate methods
Desirable
- To provide administrative support to the business unit such as supporting rota management, requesting staffing and the setup of clinics
- Attend meetings at senior management level as and when required
- Produce and maintain business case project plans
- Attend business case project meetings, in order to produce and circulate minutes, risk registers, issue logs and project plans
- Assist in producing written reports (including Business Cases), process flow charts and presentations using the Microsoft Office Suite
- Demonstrate comprehensive knowledge and skill in the use and analysis of data to assist service improvement
Experience
Essential
- Ability to source, research and collate information including statistical data
- Ability to work independently problem solving but as part of a wider team
Desirable
- To support service development and modernisation work within the division and participate in process mapping work-flows
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
