Job summary
We are currently looking for an enthusiastic, highly motivated person to lead our administrative teams for Gastroenterology.
The primary role is to be responsible for the management of the teams of Patient Pathway Coordinators, Clinical Typists and Records Assistants; including daily performance management of key targets, people management such as supporting and managing individuals through sickness periods, providing training and development and carrying out appraisals.
The post is based at Kings Mill with visits to Newark Hospital. The hours are 37.5 per week Monday-Friday between with some flexibility and home working. You will be responsible for the direct line management of around 30 people so as such we are looking for a candidate with strong leadership skills.
Main duties of the job
Please see the above job overview and main duties of the job for a detailed job description and main responsibilities.
About us
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.
The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.
Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.
Job description
Job responsibilities
Please see the above job overview and main duties of the job for a detailed job description and main responsibilities.
Job description
Job responsibilities
Please see the above job overview and main duties of the job for a detailed job description and main responsibilities.
Person Specification
Contractual Requirements
Essential
- Regular attendance and willingness to work flexible hours as necessary
Desirable
- Ability to travel across sights
Experience
Essential
- Quality customer care
- Some experience providing required NHS knowledge and qualification equivalences if necessary
Desirable
- Relevant NHS experience
- Experience in managing sickness, absence and team performance
- Line management experience
Further Training
Essential
Desirable
- Supervisory training
- Experience of managing health & safety issues
Qualifications-Academic / Craft/ Professional
Essential
- Good general education with GCSE English at grade C or above
- NVQ 3 or equivalent experience
Desirable
- Keyboard/typing qualification e.g., RSA II, ECDL
- NVQ in Customer Care
- European Computer Driving Licence
Knowledge Requirements
Essential
- Computer literate, with experience of using a keyboard with a high level of accuracy
- Knowledge of NHS or service provider in general
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
- Experience of using a full range of IT/Patient data systems
- Good knowledge of speciality specific patient pathways
- Confidentiality and Data Protecion
- Health and Safety
- Equality and diversity
Desirable
- Sound office clerical background providing knowledge of relevant procedures
- Experience of using a full range of IT/Patient data systems - As applicable to speciality
Person Specification
Contractual Requirements
Essential
- Regular attendance and willingness to work flexible hours as necessary
Desirable
- Ability to travel across sights
Experience
Essential
- Quality customer care
- Some experience providing required NHS knowledge and qualification equivalences if necessary
Desirable
- Relevant NHS experience
- Experience in managing sickness, absence and team performance
- Line management experience
Further Training
Essential
Desirable
- Supervisory training
- Experience of managing health & safety issues
Qualifications-Academic / Craft/ Professional
Essential
- Good general education with GCSE English at grade C or above
- NVQ 3 or equivalent experience
Desirable
- Keyboard/typing qualification e.g., RSA II, ECDL
- NVQ in Customer Care
- European Computer Driving Licence
Knowledge Requirements
Essential
- Computer literate, with experience of using a keyboard with a high level of accuracy
- Knowledge of NHS or service provider in general
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
- Experience of using a full range of IT/Patient data systems
- Good knowledge of speciality specific patient pathways
- Confidentiality and Data Protecion
- Health and Safety
- Equality and diversity
Desirable
- Sound office clerical background providing knowledge of relevant procedures
- Experience of using a full range of IT/Patient data systems - As applicable to speciality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
