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Sherwood Forest Hospitals NHS Foundation Trust

Outpatient Booking and Capacity Coordinator

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This job is now closed

Job summary

Join our dynamic Booking team as anOutpatient Booking and Capacity Coordinatorat King's Mill Hospital!

Are you a motivated and detail-oriented individual who thrives on delivering top-notch patient and customer care? If so, we have the perfect role for you!

Key Responsibilities:

  • Coordinate an effective and efficient Outpatient Booking servicefor all staff at Sherwood Forest Hospitals.
  • Maintain and administer accurate capacity and utilisation datato ensure optimal use of resources.
  • Enhance the utilisation of Outpatient Clinic Spacethrough strategic planning and management.
  • Develop and maintain the electronic floor plannerto streamline operations.
  • Ensure accurate recording of all outpatient activityon Careflow and Intouch systems.
  • Lead training sessionsfor staff on the online booking system.
  • Continuously review and improve existing working methodsto enhance efficiency.
  • Pilot and implement new procedures and systemsto stay ahead in healthcare management.
  • Act as the point of contactfor nursing staff, Ops support managers, and booking managers to ensure clinics run smoothly.
  • Stay up-to-date with mandatory trainingto maintain high standards of care.
  • Provide support to the teamas needed to foster a collaborative environment.

If you're ready to embark on an exciting journey, apply today to become part of our team. Your attention to detail and commitment to patient care will play a vital role in our mission to provide outstanding healthcare services.

Previous applicants need not apply.

Main duties of the job

To see the full detailed job description and the main responsibilities of the job please refer the job description attached.

About us

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.

The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation.

We would love you to join us.

Details

Date posted

22 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

214-CSTO-6652049-A

Job locations

Kings Mill Hospital

Mansfield Road

Sutton-in-Ashfield

NG17 4JL


Job description

Job responsibilities

To see the full detailed job description and the main responsibilities of the job please refer the job description attached.

Job description

Job responsibilities

To see the full detailed job description and the main responsibilities of the job please refer the job description attached.

Person Specification

Knowledge

Essential

  • Computer literate with advanced keyboard skills.
  • Computer literate and able to use software packages (including Microsoft Office, Word, Excel and PowerPoint). Good working knowledge of the NHS in general.
  • Evidence of continuing professional development
  • Ability to gather and interpret complex data

Qualifications

Essential

  • A good level of general education to A level standard (to include English and Maths) or equivalent level of experience.
  • Highly developed interpersonal, communications and organisational skills
  • Ability to work with all professions throughout the Trust and with colleagues in partner organisations involved in the management or provision of health and social care services

Desirable

  • NVQ II Administration

Experience

Essential

  • Evidence of working in an administrative or secretarial role.
  • Demonstrable experience of working with electronic systems.
  • Demonstrable communication and negotiation skills.
  • Experience in collating and analysing data and using it to formulate reports.

Contractual requirements

Essential

  • Ability to work under pressure and adhere to strict deadlines.
  • Excellent team player.
  • Diplomatic and tactful.
Person Specification

Knowledge

Essential

  • Computer literate with advanced keyboard skills.
  • Computer literate and able to use software packages (including Microsoft Office, Word, Excel and PowerPoint). Good working knowledge of the NHS in general.
  • Evidence of continuing professional development
  • Ability to gather and interpret complex data

Qualifications

Essential

  • A good level of general education to A level standard (to include English and Maths) or equivalent level of experience.
  • Highly developed interpersonal, communications and organisational skills
  • Ability to work with all professions throughout the Trust and with colleagues in partner organisations involved in the management or provision of health and social care services

Desirable

  • NVQ II Administration

Experience

Essential

  • Evidence of working in an administrative or secretarial role.
  • Demonstrable experience of working with electronic systems.
  • Demonstrable communication and negotiation skills.
  • Experience in collating and analysing data and using it to formulate reports.

Contractual requirements

Essential

  • Ability to work under pressure and adhere to strict deadlines.
  • Excellent team player.
  • Diplomatic and tactful.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

Kings Mill Hospital

Mansfield Road

Sutton-in-Ashfield

NG17 4JL


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

Kings Mill Hospital

Mansfield Road

Sutton-in-Ashfield

NG17 4JL


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Outpatient Booking Co-Ordinator

Teresa Ilyk

t.ilyk@nhs.net

07786174242

Details

Date posted

22 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

214-CSTO-6652049-A

Job locations

Kings Mill Hospital

Mansfield Road

Sutton-in-Ashfield

NG17 4JL


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