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Sherwood Forest Hospitals NHS Foundation Trust

Reception and Administration Assistant

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This job is now closed

Job summary

Join Our Team at Byron House, Newark Hospital!

Are you an enthusiastic individual with a willingness to learn and excellent communication skills? We have an exciting opportunity for you to support our front-of-house reception and administration function.

About the Role:As a Clinical Administrator, you will be a vital part of our small administration team and outpatient therapy service. Your role is essential in ensuring the efficiency of patient flow through our department, significantly contributing to positive patient outcomes.

Key Responsibilities:

  • Welcoming Patients:Meet and greet patients and visitors with a friendly smile.
  • Appointment Management:Arrive patients on our clinical database and schedule appointments.
  • Call Handling:Manage incoming calls with professionalism and care.
  • Therapy Notes:Pull and allocate therapy notes to clinicians according to their schedules.
  • Administrative Tasks:Photocopying, monitoring, and replenishing office supplies.

Why Join Us?

  • Supportive Team:Work with a lovely, supportive team that values your contributions.
  • Flexible Hours:Enjoy a flexible work schedule, Monday to Friday, 30 hours per week, within our 8-5 department hours.
  • Make a Difference:Be part of a team that truly makes a difference in patient care.

If you're looking for an opportunity to make a real impact and work in a positive environment, this could be the perfect position for you. We look forward to hearing from you!

Main duties of the job

Please read the attached full job description and person specification in the additional documents section.

About us

Thankyou you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journals Trust of the Year in 2020.

The Care Quality Commission rated Kings Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

We would love you to join us.

Details

Date posted

05 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

214-CSTO-6716933

Job locations

Byron House Newark Hospital

Boundary Road

Newark

NG24 4DE


Job description

Job responsibilities

Please read the attached full job description and person specification in the additional documents section.

Job description

Job responsibilities

Please read the attached full job description and person specification in the additional documents section.

Person Specification

Knowledge

Essential

  • Ability to communication with all levels of staff.
  • Sound clerical background providing knowledge of relevant procedures
  • Computer literate, familiarity with Microsoft and other packages, with high level of accurate keyboard skills
  • Knowledge of databases and spreadsheets, i.e. PAS, Excel, or similar.
  • Experience of using a full range of IT/Patient Data Systems
  • Knowledge of NHS or service provider in general.
  • Excellent communication skills.
  • Experience of working in a team
  • Good knowledge of confidentiality and Data Protection principles
  • Understanding of Health and Safety
  • Understanding of Equality and Diversity

Desirable

  • Medical terminology
  • Knowledge of systems and processes used in NHS.
  • Knowledge of RTT and Access Policy

Qualifications

Essential

  • Good general education including English GCSE at grade C or above (or equivalent)
  • Relevant Level 3 qualification or equivalent experience in relevant subject

Desirable

  • Formal typing qualification
  • Association of Medical Secretaries, Practice Administrator and Receptionist diploma (AMSPAR)
  • European Computer Driving Licence (ECDL)

Experience

Essential

  • Quality customer care experience.
  • Experience of office environment.
  • Experience of managing conflicting priorities
  • Organisation and working to deadlines.
  • Previous NHS or healthcare knowledge and experience
  • Experience in a similar role

Desirable

  • Experience Supervising staff.
Person Specification

Knowledge

Essential

  • Ability to communication with all levels of staff.
  • Sound clerical background providing knowledge of relevant procedures
  • Computer literate, familiarity with Microsoft and other packages, with high level of accurate keyboard skills
  • Knowledge of databases and spreadsheets, i.e. PAS, Excel, or similar.
  • Experience of using a full range of IT/Patient Data Systems
  • Knowledge of NHS or service provider in general.
  • Excellent communication skills.
  • Experience of working in a team
  • Good knowledge of confidentiality and Data Protection principles
  • Understanding of Health and Safety
  • Understanding of Equality and Diversity

Desirable

  • Medical terminology
  • Knowledge of systems and processes used in NHS.
  • Knowledge of RTT and Access Policy

Qualifications

Essential

  • Good general education including English GCSE at grade C or above (or equivalent)
  • Relevant Level 3 qualification or equivalent experience in relevant subject

Desirable

  • Formal typing qualification
  • Association of Medical Secretaries, Practice Administrator and Receptionist diploma (AMSPAR)
  • European Computer Driving Licence (ECDL)

Experience

Essential

  • Quality customer care experience.
  • Experience of office environment.
  • Experience of managing conflicting priorities
  • Organisation and working to deadlines.
  • Previous NHS or healthcare knowledge and experience
  • Experience in a similar role

Desirable

  • Experience Supervising staff.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

Byron House Newark Hospital

Boundary Road

Newark

NG24 4DE


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

Byron House Newark Hospital

Boundary Road

Newark

NG24 4DE


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Therapy Operational Manager

Fran Platts

fran.platts@nhs.net

07920877507

Details

Date posted

05 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

214-CSTO-6716933

Job locations

Byron House Newark Hospital

Boundary Road

Newark

NG24 4DE


Supporting documents

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