Job summary
Job Opportunity: Second Line Desktop Engineer
The Nottinghamshire Health Informatics Service (NHIS) is seeking an enthusiastic and highly motivated Second Line Desktop Engineer to join our team on a permanent basis. This is an exciting opportunity to support the delivery of ICT projects while maintaining excellent service levels for our Business as Usual (BAU) operations.
Providing Information, Communication, and Technology Services (ICT) across the NHS is a key objective of NHIS. We deliver national and local ICT requirements with expertise, innovation, and a commitment to helping our customers do things better or achieve better outcomes.
As part of the Technical Strategic Business Unit, the successful candidate will:
- Take ownership of technical tasks and projects, ensuring the delivery of high-quality ICT services to the Local Health Community
- Ensure our customers receive outstanding customer service
- Work closely with the Second Line Support Team Leader to develop and deliver technical activities across the local health community
- Support the implementation of systems and processes as part of both national and local ICT strategies
This is a great opportunity to work in a forward-thinking, innovative environment where your contributions will help shape the future of ICT in healthcare. You will be part of a supportive team that is committed to continuous improvement and delivering cutting-edge technology solutions.
Main duties of the job
To see the full detailed job description and main responsibilities of the job please refer to the job description attached.
About us
Thank you for your interest in this role.
Sherwood Forest Hospitals Foundation Trust is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we were the Health Service Journal's Trust of the Year in 2020.
The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
Job description
Job responsibilities
To see the full detailed job description and main responsibilities of the job please refer to the job description attached.
Job description
Job responsibilities
To see the full detailed job description and main responsibilities of the job please refer to the job description attached.
Person Specification
Knowledge Requirements
Essential
- Working knowledge of MS Windows Office, internet and email applications up to subject matter expert level
- Knowledge of the Data Protection Act and issues around data confidentiality
- Extensive knowledge of clinical and business functions across the local health community
- Detailed knowledge and awareness of uses of Health Informatics across the NHS
Desirable
- A clear understanding of the local service requirements and plans associated with the National programme for IT
- MDM experience
Qualifications
Essential
- A relevant degree or technical qualification or equivalent technical experience
- In possession of the ECDL/MOST qualification
- Excellent IT skills with Advanced Keyboard skills.
- Microsoft desktop Operating Systems
- Network Topologies
- Virtual Desktops
Desirable
- In possession of or working towards the completion of the Advanced ECDL or MOST
- On-going personal and professional development
- Membership of a professional body (ie. UKCHIP, Institute of IT Training, BCS)
- RDMS (any)
- Scripting
- MCP
- Packaging
Experience
Essential
- Technical experience within an IT environment
- Prior experience of delivering and technical documentation
- Ability to present material accurately to colleagues
- Experience of working as part of a customer focussed team
- Excellent communication skills - written, verbal and interpersonal.
- Excellent organisational skills
- Excellent time-management skills with a pro-active and flexible approach
- Experience and ability to develop and maintain effective working relationships with project managers, with project team members, and with staff in the NHS.
Contractual Requirements
Essential
- Ability to work flexibly, outside normal office hours, in order to suit the needs of the users
- Ability to travel in order to attend meetings/deliver training at point of need.
- Clean driving licence and use of own car.
- Requirement to form part of an on-call rota
Person Specification
Knowledge Requirements
Essential
- Working knowledge of MS Windows Office, internet and email applications up to subject matter expert level
- Knowledge of the Data Protection Act and issues around data confidentiality
- Extensive knowledge of clinical and business functions across the local health community
- Detailed knowledge and awareness of uses of Health Informatics across the NHS
Desirable
- A clear understanding of the local service requirements and plans associated with the National programme for IT
- MDM experience
Qualifications
Essential
- A relevant degree or technical qualification or equivalent technical experience
- In possession of the ECDL/MOST qualification
- Excellent IT skills with Advanced Keyboard skills.
- Microsoft desktop Operating Systems
- Network Topologies
- Virtual Desktops
Desirable
- In possession of or working towards the completion of the Advanced ECDL or MOST
- On-going personal and professional development
- Membership of a professional body (ie. UKCHIP, Institute of IT Training, BCS)
- RDMS (any)
- Scripting
- MCP
- Packaging
Experience
Essential
- Technical experience within an IT environment
- Prior experience of delivering and technical documentation
- Ability to present material accurately to colleagues
- Experience of working as part of a customer focussed team
- Excellent communication skills - written, verbal and interpersonal.
- Excellent organisational skills
- Excellent time-management skills with a pro-active and flexible approach
- Experience and ability to develop and maintain effective working relationships with project managers, with project team members, and with staff in the NHS.
Contractual Requirements
Essential
- Ability to work flexibly, outside normal office hours, in order to suit the needs of the users
- Ability to travel in order to attend meetings/deliver training at point of need.
- Clean driving licence and use of own car.
- Requirement to form part of an on-call rota
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
