Patient Experience Support Officer

Job summary

Our established Patient Experience team require an enthusiastic Patient Experience Support Officer. This is a fantastic role where you will be in a position to impact on the services we deliver by supporting the wider team and divisions to understand patient feedback which drives service improvements at Sherwood Forest Hospitals NHS Foundation Trust.

• Be a point of contact for patients, their families and carers and to work alongside colleagues to help people with any questions or concerns they have about their care
• Liaise with colleagues to help find solutions to any problems raised by patients and their families.
• Ensure patients, carers and the public have access to timely and high quality information, advice and signposting to departments and services.

• The post holder will work closely with all departments across the Trust, reporting directly to the Patient Experience Manager, and liaising with local Healthwatch, patient representatives, patient focus groups, other relevant stakeholders, and external partners.

Working as part of the patient experience and support team, the post will also participate in a range of patient experience activities and events.

Main duties of the job

To see the full detailed job description and main responsibilities of the job please refer to the job description attached.

About us

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal's Trust of the Year in 2020.

The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

We would love you to join us.