Job summary
Are you interested in working in the digital space? Passionate about improving health and care through providing digital support services and helping to future proof our NHS through Digital Transformation? If the answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our team.
We are looking for a highly motivated and driven individual with exceptional communication and organisational skills and someone who is eager to help our end users engage with NHIS to meet their business requirements, be that running account reviews, managing business relations, providing IT solutions, getting out to meet service users, and creaing strategy and direction for IT requirements. We are a collaborative team, working across different local organisations to achieve shared goals, ultimately to provide the highest level of patient care possible.
An exciting opportunity has arisen for 1 post on a full-time basis supporting NHIS in the role of a Digital Business Partner
Main duties of the job
This role sits within the Strategy and Delivery Strategic Business Unit (SBU) of NHIS. The main objective of the Strategy and Delivery SBU is the delivery of digital Transformation, project support and business change aligned to local and National digital Strategies. We support digital transformation on all levels, from end-to-end delivery of new digital systems, processes, and functionality as well as routine upgrades and training on existing digital systems, we aim to ensure the continuation of normal service with minimal business impact to our customers. Our vision is to help transform care by being an integrated provider of ICT services and support, delivering a high-quality professional service that links strategy, innovation and technology for our local Health and Social care community. We aim to bring to life the local ICS ambitions of a joined-up health and social care economy that is not constrained by boundaries, a landscape where systems are integrated, allowing professionals to make fully informed choices within a digitally enabled culture that is efficient, safe, and secure
The DBT's main remit is to foster the relationship between the Nottinghamshire Health Informatics Service (NHIS) and its existing customer base, ensuring that the products and services provided, along with the associated performance is efficient, continues to remain effective and meeting the needs of the client organisation.
About us
Thank you for your interest in this role.Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal's Trust of the Year in 2020.The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.We would love you to join us.
Job description
Job responsibilities
The post holder will support the implementation of the customers ICT Strategies in line with the customers business needs supported by customer relationship processes and NHIS business strategies. The post holder will be the main point of contact for NHIS Customers for non-fault related contacts.
To be the main contact point between the NHIS and Clinical Suppliers and other 3rd party equipment and service suppliers.
The post holder will receive, understand, investigate and process complex ICT information and issues for NHIS and its customers, in accordance with policies and procedures.
The post holder will provide systems ICT advice to the Head of Digital Strategy & Delivery, the NHIS Strategic Business Units and NHIS customers.
The post holder will manage elements of projects or supplier teams as required.
The NHIS Digital Business Team (DBT) maintain and develop positive and robust relationships with NHIS customers.
Job description
Job responsibilities
The post holder will support the implementation of the customers ICT Strategies in line with the customers business needs supported by customer relationship processes and NHIS business strategies. The post holder will be the main point of contact for NHIS Customers for non-fault related contacts.
To be the main contact point between the NHIS and Clinical Suppliers and other 3rd party equipment and service suppliers.
The post holder will receive, understand, investigate and process complex ICT information and issues for NHIS and its customers, in accordance with policies and procedures.
The post holder will provide systems ICT advice to the Head of Digital Strategy & Delivery, the NHIS Strategic Business Units and NHIS customers.
The post holder will manage elements of projects or supplier teams as required.
The NHIS Digital Business Team (DBT) maintain and develop positive and robust relationships with NHIS customers.
Person Specification
Knowledge
Essential
- Knowledge, training and experience in ICT.
- Effective empathy and persuasive skills.
- Ability to negotiate.
- Ability to work with supplier contracts/costs.
- Advanced keyboard skills.
- Microsoft Office - advanced use.
- Ability to act and work flexibly and on own initiative
- Ability to concentrate in stressful situations and when interrupted.
Desirable
- Knowledge/appreciation of the ICT requirements of CCGs, GP IT and Acute Care
- Experience/knowledge of: PRINCE2/ITIL.
- Data Protection Act
- Freedom of Information Act.
- GMS Contract.
- GPSoC Contract
Qualifications
Essential
- Educated to degree level or equivalent qualification/experience.
- Microsoft Office
Experience
Essential
- Managerial experience in ICT
- Extensive ICT experience
- Experience of communicating and explaining ICT issues
- Experience of negotiating with suppliers
- Experience of purchasing
- Experience of managing projects
- Experience of inter-organisational working
- Organising and chairing meetings
- Effective written and oral communication skills.
Contractual
Essential
- Ability to work flexibly, outside normal office hours, in order to suit the needs of the users
- The ability to travel between NHIS sites.
Person Specification
Knowledge
Essential
- Knowledge, training and experience in ICT.
- Effective empathy and persuasive skills.
- Ability to negotiate.
- Ability to work with supplier contracts/costs.
- Advanced keyboard skills.
- Microsoft Office - advanced use.
- Ability to act and work flexibly and on own initiative
- Ability to concentrate in stressful situations and when interrupted.
Desirable
- Knowledge/appreciation of the ICT requirements of CCGs, GP IT and Acute Care
- Experience/knowledge of: PRINCE2/ITIL.
- Data Protection Act
- Freedom of Information Act.
- GMS Contract.
- GPSoC Contract
Qualifications
Essential
- Educated to degree level or equivalent qualification/experience.
- Microsoft Office
Experience
Essential
- Managerial experience in ICT
- Extensive ICT experience
- Experience of communicating and explaining ICT issues
- Experience of negotiating with suppliers
- Experience of purchasing
- Experience of managing projects
- Experience of inter-organisational working
- Organising and chairing meetings
- Effective written and oral communication skills.
Contractual
Essential
- Ability to work flexibly, outside normal office hours, in order to suit the needs of the users
- The ability to travel between NHIS sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
