Job summary
The post holder will be expected to provide cross cover across the Administrative team as directedby the Team leader on a day-to-day basis according to service need.Patient administration underpins the patient journey and supports clinical teams in delivering highquality patient care and can make a real difference to the patient experience. Effective and efficientpatient administration supports management through ensuring a high standard of data quality andby making the best use of capacity and resources.The post holder has responsibility for the provision of a professional comprehensive and efficientadministrative service, which is effectively delivered to all patients and members of the Department.This will be through the delivery of a comprehensive administrative service to a specialty team. Thiswill involve providing a full administration service to the consultant team and taking responsibility formanaging the whole patient pathway in line with the Elective Access policy and Cancer waiting timetargets .
Main duties of the job
Administer all new referrals received via the E referral service, ensuring all are electronicallytriaged by the appropriate clinical staff member and action as required
Provide primary administrative support to the consultants and clinicans, including bookingfollow up appointments, correspondence support and other administrative duties asrequired
To have an excellent working knowledge of the 18 weeks referral to treatment (RTT)rules / Cancer waiting targets / Screening wait times, as required for the job, and usethem in conjunction with the KCH Elective Access Policy to proactively manage allpatient pathways
Actively review patient DNAs, liaising with the appropriate clinical staff and reschedulepatient appointments in line with agreed local processes
Management of clinical staff inboxes and flagging of high priority correspondence
Input and access information on Epic as required
Demonstrate high levels of customer care and be an ambassador for customer carewithin the Trust
About us
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
Book new and follow-up outpatient and diagnostic appointments, ensuring that capacity isproactively and efficiently used. This includes booking patients into the correct clinic toensure that they are seen by the most appropriate clinician.Reschedule outpatient appointments as a result of patients calling the service, in line withthe 18-week RTT / cancer / screening targets and agreed local processes in respect to patientcancellations.Actively review patient DNAs, liaising with the appropriate clinical staff andreschedule patient appointments in line with agreed local processes.As required, complete clinic cancellation forms and ensure appropriately authorised(minimum 6 weeks' notice required) before processing the clinic cancellation on EPICand rescheduling of patient appointments.To be responsible for actively managing the OP PTL and Incomplete lists.
Job description
Job responsibilities
Book new and follow-up outpatient and diagnostic appointments, ensuring that capacity isproactively and efficiently used. This includes booking patients into the correct clinic toensure that they are seen by the most appropriate clinician.Reschedule outpatient appointments as a result of patients calling the service, in line withthe 18-week RTT / cancer / screening targets and agreed local processes in respect to patientcancellations.Actively review patient DNAs, liaising with the appropriate clinical staff andreschedule patient appointments in line with agreed local processes.As required, complete clinic cancellation forms and ensure appropriately authorised(minimum 6 weeks' notice required) before processing the clinic cancellation on EPICand rescheduling of patient appointments.To be responsible for actively managing the OP PTL and Incomplete lists.
Person Specification
Application form and interview
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths
- Experience of working in an administrative environment
- Ability to deal with sensitive information with tact and diplomacy. Ability to work as part of a multidisciplinary team (Team Player) Ability to work independently, to manage and prioritise own workload
Desirable
- NVQ or Apprenticeship in Customer Care or Business Administration
- Prior experience in healthcare administration, medical office, or scheduling roles
- Proficiency in Epic, Patient tracking lists and Work-queues
Person Specification
Application form and interview
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths
- Experience of working in an administrative environment
- Ability to deal with sensitive information with tact and diplomacy. Ability to work as part of a multidisciplinary team (Team Player) Ability to work independently, to manage and prioritise own workload
Desirable
- NVQ or Apprenticeship in Customer Care or Business Administration
- Prior experience in healthcare administration, medical office, or scheduling roles
- Proficiency in Epic, Patient tracking lists and Work-queues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
