Job summary
The Patient Administrator will work as part of an administrative team, to support the multidisciplinary clinical andadministrative teams to provide a high quality administration service, a positive patient experience and the highestlevels of customer service. It is essential for the role to demonstrate an excellent understanding of the 18-week RTT process and knowledge ofthe Trust's Access Policy: an agreement to adhere to these policies according to National Trust Guidelines.Understanding of the 2WW cancer pathway and processes, where appropriate.The role will mainly incorporate the booking of patients throughout their patient pathway as well as generaladministration type functions. Furthermore the post holder should develop an understanding of the milestones of the allocated pathway forpatients within a designated group and escalate capacity constraints or concerns within the a patient's pathway.
Main duties of the job
Communicate clearly, effectively and compassionately with the multidisciplinary team, patients and theirfamily, visitors or carers, in line with the Trust's values.
Responsible for booking of patient's appointments, diagnostics and inpatient stays, throughout their patientpathway.
Management of virtual clinics, where applicable.
Input and access information on Epic as required.
Actively engage in Continuous Professional Development opportunities in line with set objectives.
Carry out general office duties such as photocopying, scanning and filing.
The post holder has a general duty of care for their own health, safety and wellbeing and that of workcolleagues, visitors and patients within the hospital, in addition to any specific risk management or clinicalgovernance accountabilities associated with this post.
About us
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
Assisting and supporting (including cross covering) other members of the administrative team across thedepartment or division, including dealing with telephone calls and resolving simple enquiries for patients,their carers and visitors plus reception type duties when required.Carry out designated administrative tasks under direction and with guidance, and following agreed standardoperating procedures.Scheduling of patients and the timely management of the work queues in line with standard operatingprocedures.
Job description
Job responsibilities
Assisting and supporting (including cross covering) other members of the administrative team across thedepartment or division, including dealing with telephone calls and resolving simple enquiries for patients,their carers and visitors plus reception type duties when required.Carry out designated administrative tasks under direction and with guidance, and following agreed standardoperating procedures.Scheduling of patients and the timely management of the work queues in line with standard operatingprocedures.
Person Specification
Application form and interview
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths
- Experience of working in an administrative environment
- Ability to deal with sensitive information with tact and diplomacy. Ability to work as part of a multidisciplinary team (Team Player) Ability to work independently, to manage and prioritise own workload
Desirable
- Prior experience in healthcare administration, medical office, or scheduling roles
- Understanding of Patient Access Targets
- Proficiency in Epic, Patient tracking lists and Work-queues
Person Specification
Application form and interview
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths
- Experience of working in an administrative environment
- Ability to deal with sensitive information with tact and diplomacy. Ability to work as part of a multidisciplinary team (Team Player) Ability to work independently, to manage and prioritise own workload
Desirable
- Prior experience in healthcare administration, medical office, or scheduling roles
- Understanding of Patient Access Targets
- Proficiency in Epic, Patient tracking lists and Work-queues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
