Job summary
The post holder will act as a courteous, professional, and welcoming point of contact for patients and visitors, ensuring that reception services are consistently maintained and adequately staffed. They will proactively monitor patient flow and waiting times, escalating any concerns in a timely manner to support service efficiency and enhance the patient experience.
Main duties of the job
The post holder will respond to informal queries and concerns with sensitivity and professionalism, seeking appropriate resolution where possible. They will maintain strict adherence to patient confidentiality and data protection standards at all times, ensuring that all information is handled securely and in line with organisational policies.
The post holder will also be responsible for producing ad hoc data reports, preparing information leaflets and correspondence as required, and ensuring that any adverse incidents or complaints are appropriately identified, recorded, and escalated in accordance with Trust procedures.
About us
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
The post holder will provide a professional, approachable, and courteous first point of contact for patients and visitors, ensuring reception services are consistently delivered and appropriately covered. They will oversee patient flow within the department, monitoring waiting times and escalating any concerns promptly to support effective service delivery and a positive patient experience.
The role will involve handling informal queries and concerns with discretion and professionalism, aiming to resolve issues at the earliest opportunity. The post holder will be expected to uphold the highest standards of patient confidentiality and data protection, ensuring all information is managed securely and in accordance with organisational policies.
In addition, the post holder will produce ad hoc data reports, develop patient information materials and correspondence as required, and ensure that any incidents or complaints are accurately recorded and escalated in line with Trust procedures.
Job description
Job responsibilities
The post holder will provide a professional, approachable, and courteous first point of contact for patients and visitors, ensuring reception services are consistently delivered and appropriately covered. They will oversee patient flow within the department, monitoring waiting times and escalating any concerns promptly to support effective service delivery and a positive patient experience.
The role will involve handling informal queries and concerns with discretion and professionalism, aiming to resolve issues at the earliest opportunity. The post holder will be expected to uphold the highest standards of patient confidentiality and data protection, ensuring all information is managed securely and in accordance with organisational policies.
In addition, the post holder will produce ad hoc data reports, develop patient information materials and correspondence as required, and ensure that any incidents or complaints are accurately recorded and escalated in line with Trust procedures.
Person Specification
Education & Experience
Essential
- Educated to GCSE level or equivalent, including Grade C or higher in English.
- Demonstrable level of administrative experience at a high level of competence acquired through both training and experience.
Desirable
Person Specification
Education & Experience
Essential
- Educated to GCSE level or equivalent, including Grade C or higher in English.
- Demonstrable level of administrative experience at a high level of competence acquired through both training and experience.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
