Job summary
We are looking for someone who considers themselves a team player but can also prioritise their own work when working independently or within a team.
Effective and proactive interpersonal skills are essential, as this role will be the first point of contact for patients, whether on the phone or covering reception in the Colposcopy Department. The post holder will work closely with a wide range of multidisciplinary Trust staff and external organisations.
The post holder will work as part of a team in facilitating a high quality patient-focused reception service including: taking and transferring calls (including patient calls), booking in and departing patients on the NHS system EPIC, preparing all patient paperwork ready for the patients appointment. The post-holder will be responsible for running a smooth reception process and area.
Main duties of the job
Ability to work as part of a multidisciplinary team.
Ability to work independently, to manage and prioritise own workload.
Ability to multitask and work in a fast-paced healthcare environment.
Ability to deal with sensitive information with tact and diplomacy.
Excellent communication and interpersonal skills.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
To welcome and receive all patients and visitors attending the department.
To provide an efficient receptionist service to all visitors attending the Department and maintain a sensitive friendly approach.
Prepare all patient paperwork ready for the clinics.
Check appropriate details and ensuring patients demographic details are correct within Epic, attention to detail is key to this position.
To maintain clinics, recording any patients that DNA (did not attend) on the smart form via EPIC, also passing these to the relevant consultant for review.
To give general advice about the services, where to refer and how to access services to both patients and health care professionals.
To organise additional services for patients as required, such as booking interpreter and booking patient transport.
Check ENVOY the patient text messaging service regularly and pass any rebooks or cancellations to the relevant team.
To undertake the full range of general office duties, and also ordering stationery.
To take phone calls referring on as necessary. To accurately take and document messages for the Colposcopy team.
To pick up any voicemails left and to refer these on to the relevant member of the team to be actioned.
Job description
Job responsibilities
To welcome and receive all patients and visitors attending the department.
To provide an efficient receptionist service to all visitors attending the Department and maintain a sensitive friendly approach.
Prepare all patient paperwork ready for the clinics.
Check appropriate details and ensuring patients demographic details are correct within Epic, attention to detail is key to this position.
To maintain clinics, recording any patients that DNA (did not attend) on the smart form via EPIC, also passing these to the relevant consultant for review.
To give general advice about the services, where to refer and how to access services to both patients and health care professionals.
To organise additional services for patients as required, such as booking interpreter and booking patient transport.
Check ENVOY the patient text messaging service regularly and pass any rebooks or cancellations to the relevant team.
To undertake the full range of general office duties, and also ordering stationery.
To take phone calls referring on as necessary. To accurately take and document messages for the Colposcopy team.
To pick up any voicemails left and to refer these on to the relevant member of the team to be actioned.
Person Specification
Education
Essential
- High school diploma or equivalent knowledge and experience
Knowledge, Skills & Experience
Essential
- Prior experience in healthcare administration, medical office, or scheduling roles
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast paced healthcare environment
- Ability to deal with sensitive information with tact and diplomacy
- Ability to work as part of a multidisciplinary team (Team Player)
- Ability to work independently, to manage and prioritise own workload.
Person Specification
Education
Essential
- High school diploma or equivalent knowledge and experience
Knowledge, Skills & Experience
Essential
- Prior experience in healthcare administration, medical office, or scheduling roles
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast paced healthcare environment
- Ability to deal with sensitive information with tact and diplomacy
- Ability to work as part of a multidisciplinary team (Team Player)
- Ability to work independently, to manage and prioritise own workload.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
