Job summary
Accountable to the General Manager and working in partnership with Clinical Director and Head of Nursing, the Deputy General Manager will work with the General Manager in the operational delivery, performance, financial performance, governance, change, and business development across the Care Group.
Main duties of the job
The Deputy General Manager will work alongside the General Manager in the delivery of financial, quality, performance, productivity, and workforce targets, agreed as part of the business planning, appraisal, and personal development process.
The Deputy General Manager will have responsibility leading the Surgery teams, which will include managers responsible for service and performance, to ensure the efficient and effective delivery of high-quality patient centred services, strategic planning and development, and change programmes.
The Deputy General Manager will be accountable for establishing and maintaining effective structures and systems of control for the management of staff, including recruitment, appraisal, continuing professional development, and support of the Trust's Human Resource policies and procedures.
The Deputy General Manager will be accountable to the General Manager for service delivery against the Care Group's aims and objectives.
The Deputy General Manager will be expected to establish collaborative relationships with colleagues, working in partnership within the Trust and with external agencies to assure delivery of the Care Group's business plan and strategic vision.
The Deputy General Manager will ensure that line management of the staff is undertaken professionally, and each member of staff has a development and training plan consistent with Care Group, Site, and Trust objectives.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
Delivery of safe, high quality Patient Care
- Create an environment within the Surgery Care Group that makes care, safety, and patient satisfaction everyones first concern. There will be an emphasis on learning from the results of patient feedback and risk management systems to drive continuous service improvement and the reduction of risk.
- Ensure that high quality clinical services are delivered in line with the Trusts Quality Strategy and available financial resources.
- The post-holder will listen and take action to address concerns identified through a range of tools including the annual patient survey, real time patient feedback systems, formal complaints, providing regular feedback to patients, parents and staff on action taken with training, and support for staff where appropriate.
Governance
- Actively involve and lead staff in the delivery of Clinical Governance, in accordance with Trust systems, processes, and priorities.
- Deputy General Managers are expected to participate and lead service reviews (where appropriate) to ensure that care is delivered in line with best practice and actions are taken to ensure any system failures are addressed.
- The Deputy General Manager, and Triumvirate Leadership team, will work together to ensure the monitoring of trends, dissemination of best practice, and learning throughout the Department.
- Ensure that care group responsibilities, with respect to external assessments e.g. Risk Management and the Care Quality Commissions Standards, are fulfilled.
- Together with the triumvirate, lead the management of complaints and learning from complaints, SIs, and other incidents. The post-holder will ensure that appropriate action is taken to address issues of concern and prevent recurrence of similar events.
- Ensure that incident reviews are undertaken in a timely manner, resultant action plans completed to an agreed timetable with feedback regarding the progress made.
- The postholder will be required to communicate sensitive and often contentious information to patients, families, and staff; including chairing Local Resolution Meetings
Operational planning and delivery
- Oversee the operational delivery of all services within their portfolio which may be across sites.
- Work closely with internal teams to devise systems to proactively manage service demands and ensure that these are fully implemented.
- Work closely with senior clinical colleagues to ensure effective support and administrative services are in place for all clinical areas, meeting the needs of the clinical service.
- Initiate and oversee regular reviews of services and ensure new developments are appropriately resourced through the annual planning process.
- Monitor activity in relation to agreed activity plans and access targets and implement immediate corrective action as is required.
- Respond at a senior level, and in a timely fashion, to escalated and unpredictable day-to-day operational issues. Liaise directly with patients and staff to resolve concerns, including resolving stressful or distressing situations.
- Build effective networks with other care groups and departments, working in collaboration to support efficient patient care and flow.
- Developing and supporting service redesign and quality initiatives.
- To complete fully any and all reasonable management requests.
Performance management
- Oversee clinical services are delivered in line with required activity and income plans, maintaining control of expenditure, improving value for money, and ensuring continued service development in relation to efficiency and quality. This will include implementation and monitoring of demand management initiatives agreed with commissioners.
- Exercise delegated authority from General Manager and Clinical Director/Lead(s) for development and implementation of performance management framework and resolution of escalated issues within Care Group.
- To identify early need for remedial action plans where performance targets are not met and ensure implementation within the service.
- Supporting and improving organisation operational performance to meet specific access targets set by both central government and the Trust.
- Supporting Care Group performance in relation to national and local targets in collaboration with colleagues across the Trust, advising and supporting the implementation of national standards.
- the portfolio, both internal and external to the Trust, and be responsible for preparing and collating information and ensuring any identified actions are fully implemented. By also implementing service reviews where there are performance concerns or operational delivery challenges.
- Oversee that the Trust processes in relation to contractual requirements (e.g. demand management) are fully adhered to.
- Oversee the monitoring of benchmarked performance against internal and external indicators.
Financial and physical resources
- Ensure the optimum use of resources. Establishing and maintaining an effective management process to ensure financial control.
- Identify and proactively manage cost improvement plans within the care group, taking any remedial action which may be necessary to ensure delivery of agreed financial targets.
- Lead on the implementation of improvement and capital projects including robust project timelines, KPIs, risk management, and benefits realisation.
- Work with the finance, information/planning teams, and service leads to ensure that service line reporting information is an accurate reflection of the service provided. That action is taken to improve the financial contribution of all services. This will include the development and monitoring of initiatives to improve productivity and reduce cost.
- Act as an authorised signatory within delegated limits.
Strategic planning and change delivery
- Support the General Manager in the development of the annual activity plan for the Care Group, ensuring that it supports delivery of the corporate plan and meets financial management expectations. To ensure the plans are developed with and owned by staff and be consulted on widely, both within the Trust and externally with stakeholders.
- Build and hone internal and external stakeholder relationships for continuous quality service development aligned to improved patient safety and outcomes
- Include patient and staff survey results, capacity planning, financial planning including service line reporting, service improvement, diversity, inclusivity and equality, governance, and HR management as an integral part of annual planning.
- Where appropriate, will participate or lead on the development of robust and comprehensive business cases for new developments. The post-holder will also ensure timely implementation and benefits realisation of approved business cases.
- Be responsible for operationally leading the development, implementation, and analysis post-implementation of improved innovative change projects in line with operational plans and trajectories as per departmental and Trust strategies.
- Identify new opportunities for new business and developments within and across the services, which may arise from changes to the internal or external environment.
- Lead on medical staffing demand and capacity mapping/resource profiling for improved service delivery and cost savings and/or efficiencies.
People Management
- Lead, coach, and manage the performance of their team in line with good people management practices. Ensuring excellence is recognised and underperformance is addressed.
- Participate in regular performance appraisal meetings and ensure each member of the team has a clear set of objectives and development plans.
- Ensure the team is compliant with all statutory and mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant.
- Manage team absences including sickness in line with Trust policy ensuring the appropriate return to work meetings occur, rostering systems are updated, and productivity is at keep to the highest possible level.
- Identify and fill any vacancies that arise within the team in line with the Trusts recruitment policy and process.
Human resource management
- Respond to feedback from the annual staff survey, in conjunction with the Triumvirate leadership team, and implement a care group response, acting with impact where staff raise concerns.
- Lead on ensuring that national and local Human Resource best practice is applied throughout the care group, including application of all agreed Trust policies and procedures and that all issues are dealt with in a timely and consistent manner, including the management of HR Metrics such as vacancies and sickness absence. The post holder is expected to actively promote and implement the Trusts Equality and Diversity policies and procedures, conducting Equality Impact Assessments on new service changes and/or policy.
Job description
Job responsibilities
Delivery of safe, high quality Patient Care
- Create an environment within the Surgery Care Group that makes care, safety, and patient satisfaction everyones first concern. There will be an emphasis on learning from the results of patient feedback and risk management systems to drive continuous service improvement and the reduction of risk.
- Ensure that high quality clinical services are delivered in line with the Trusts Quality Strategy and available financial resources.
- The post-holder will listen and take action to address concerns identified through a range of tools including the annual patient survey, real time patient feedback systems, formal complaints, providing regular feedback to patients, parents and staff on action taken with training, and support for staff where appropriate.
Governance
- Actively involve and lead staff in the delivery of Clinical Governance, in accordance with Trust systems, processes, and priorities.
- Deputy General Managers are expected to participate and lead service reviews (where appropriate) to ensure that care is delivered in line with best practice and actions are taken to ensure any system failures are addressed.
- The Deputy General Manager, and Triumvirate Leadership team, will work together to ensure the monitoring of trends, dissemination of best practice, and learning throughout the Department.
- Ensure that care group responsibilities, with respect to external assessments e.g. Risk Management and the Care Quality Commissions Standards, are fulfilled.
- Together with the triumvirate, lead the management of complaints and learning from complaints, SIs, and other incidents. The post-holder will ensure that appropriate action is taken to address issues of concern and prevent recurrence of similar events.
- Ensure that incident reviews are undertaken in a timely manner, resultant action plans completed to an agreed timetable with feedback regarding the progress made.
- The postholder will be required to communicate sensitive and often contentious information to patients, families, and staff; including chairing Local Resolution Meetings
Operational planning and delivery
- Oversee the operational delivery of all services within their portfolio which may be across sites.
- Work closely with internal teams to devise systems to proactively manage service demands and ensure that these are fully implemented.
- Work closely with senior clinical colleagues to ensure effective support and administrative services are in place for all clinical areas, meeting the needs of the clinical service.
- Initiate and oversee regular reviews of services and ensure new developments are appropriately resourced through the annual planning process.
- Monitor activity in relation to agreed activity plans and access targets and implement immediate corrective action as is required.
- Respond at a senior level, and in a timely fashion, to escalated and unpredictable day-to-day operational issues. Liaise directly with patients and staff to resolve concerns, including resolving stressful or distressing situations.
- Build effective networks with other care groups and departments, working in collaboration to support efficient patient care and flow.
- Developing and supporting service redesign and quality initiatives.
- To complete fully any and all reasonable management requests.
Performance management
- Oversee clinical services are delivered in line with required activity and income plans, maintaining control of expenditure, improving value for money, and ensuring continued service development in relation to efficiency and quality. This will include implementation and monitoring of demand management initiatives agreed with commissioners.
- Exercise delegated authority from General Manager and Clinical Director/Lead(s) for development and implementation of performance management framework and resolution of escalated issues within Care Group.
- To identify early need for remedial action plans where performance targets are not met and ensure implementation within the service.
- Supporting and improving organisation operational performance to meet specific access targets set by both central government and the Trust.
- Supporting Care Group performance in relation to national and local targets in collaboration with colleagues across the Trust, advising and supporting the implementation of national standards.
- the portfolio, both internal and external to the Trust, and be responsible for preparing and collating information and ensuring any identified actions are fully implemented. By also implementing service reviews where there are performance concerns or operational delivery challenges.
- Oversee that the Trust processes in relation to contractual requirements (e.g. demand management) are fully adhered to.
- Oversee the monitoring of benchmarked performance against internal and external indicators.
Financial and physical resources
- Ensure the optimum use of resources. Establishing and maintaining an effective management process to ensure financial control.
- Identify and proactively manage cost improvement plans within the care group, taking any remedial action which may be necessary to ensure delivery of agreed financial targets.
- Lead on the implementation of improvement and capital projects including robust project timelines, KPIs, risk management, and benefits realisation.
- Work with the finance, information/planning teams, and service leads to ensure that service line reporting information is an accurate reflection of the service provided. That action is taken to improve the financial contribution of all services. This will include the development and monitoring of initiatives to improve productivity and reduce cost.
- Act as an authorised signatory within delegated limits.
Strategic planning and change delivery
- Support the General Manager in the development of the annual activity plan for the Care Group, ensuring that it supports delivery of the corporate plan and meets financial management expectations. To ensure the plans are developed with and owned by staff and be consulted on widely, both within the Trust and externally with stakeholders.
- Build and hone internal and external stakeholder relationships for continuous quality service development aligned to improved patient safety and outcomes
- Include patient and staff survey results, capacity planning, financial planning including service line reporting, service improvement, diversity, inclusivity and equality, governance, and HR management as an integral part of annual planning.
- Where appropriate, will participate or lead on the development of robust and comprehensive business cases for new developments. The post-holder will also ensure timely implementation and benefits realisation of approved business cases.
- Be responsible for operationally leading the development, implementation, and analysis post-implementation of improved innovative change projects in line with operational plans and trajectories as per departmental and Trust strategies.
- Identify new opportunities for new business and developments within and across the services, which may arise from changes to the internal or external environment.
- Lead on medical staffing demand and capacity mapping/resource profiling for improved service delivery and cost savings and/or efficiencies.
People Management
- Lead, coach, and manage the performance of their team in line with good people management practices. Ensuring excellence is recognised and underperformance is addressed.
- Participate in regular performance appraisal meetings and ensure each member of the team has a clear set of objectives and development plans.
- Ensure the team is compliant with all statutory and mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant.
- Manage team absences including sickness in line with Trust policy ensuring the appropriate return to work meetings occur, rostering systems are updated, and productivity is at keep to the highest possible level.
- Identify and fill any vacancies that arise within the team in line with the Trusts recruitment policy and process.
Human resource management
- Respond to feedback from the annual staff survey, in conjunction with the Triumvirate leadership team, and implement a care group response, acting with impact where staff raise concerns.
- Lead on ensuring that national and local Human Resource best practice is applied throughout the care group, including application of all agreed Trust policies and procedures and that all issues are dealt with in a timely and consistent manner, including the management of HR Metrics such as vacancies and sickness absence. The post holder is expected to actively promote and implement the Trusts Equality and Diversity policies and procedures, conducting Equality Impact Assessments on new service changes and/or policy.
Person Specification
Education and Qualifications
Essential
- Educated to degree level or equivalent level of experience of working at a senior level in the relevant area
- Track record of continuous professional and management development.
Desirable
- Prince 2 qualification or equivalent experience
- Relevant Masters, equivalent professional qualification or equivalent experience (e.g. MBA
Knowledge and Experience
Essential
- Evidence of leading successful project and / or operational performance and improvement including business case preparation.
- Significant service or general management experience in the NHS with, responsibility for operational matters including, staff management, budgetary responsibility, performance targets, waiting list management, discharge arrangements.
- Experience of understanding complex financial reports, along with budget setting and management in healthcare, including multi-strand range of income sources.
- Knowledge of effectively managing medical rotas and dealing with compliance issues - including previous medical staffing experience ideally from the NHS or similar medical provider.
- Proven experience and record of service development and quality improvement
- Knowledge and understanding of service improvement and practical use of tools that lead to service improvement
- Understanding of HR processes and experience of staff management.
Desirable
- Highly developed knowledge and understanding of the changing NHS environment, strategy, and policy agendas.
- Evidence of service initiation / commissioning, contract negotiation, and the development and monitoring of output and outcome measures.
Skills and Competencies
Essential
- Extensive knowledge of operations and / or project management methodologies and techniques.
- Highly effective people and project management skills.
- Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Work flexibly, prioritise workloads and resource them in response to changing demands and requirements.
- Ability to work independently to manage highly complex and difficult situations where there is conflict
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
- Excellent management skills including motivating and coaching staff with the ability to develop productive working relationships
- Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
Additional Information
Essential
- A commitment to partnership working, inclusion of a diverse workforce and service integration
- Ability to carry out the physical requirements of the post, with any reasonable adjustment being made under the Equalities Act 2010.
Person Specification
Education and Qualifications
Essential
- Educated to degree level or equivalent level of experience of working at a senior level in the relevant area
- Track record of continuous professional and management development.
Desirable
- Prince 2 qualification or equivalent experience
- Relevant Masters, equivalent professional qualification or equivalent experience (e.g. MBA
Knowledge and Experience
Essential
- Evidence of leading successful project and / or operational performance and improvement including business case preparation.
- Significant service or general management experience in the NHS with, responsibility for operational matters including, staff management, budgetary responsibility, performance targets, waiting list management, discharge arrangements.
- Experience of understanding complex financial reports, along with budget setting and management in healthcare, including multi-strand range of income sources.
- Knowledge of effectively managing medical rotas and dealing with compliance issues - including previous medical staffing experience ideally from the NHS or similar medical provider.
- Proven experience and record of service development and quality improvement
- Knowledge and understanding of service improvement and practical use of tools that lead to service improvement
- Understanding of HR processes and experience of staff management.
Desirable
- Highly developed knowledge and understanding of the changing NHS environment, strategy, and policy agendas.
- Evidence of service initiation / commissioning, contract negotiation, and the development and monitoring of output and outcome measures.
Skills and Competencies
Essential
- Extensive knowledge of operations and / or project management methodologies and techniques.
- Highly effective people and project management skills.
- Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Work flexibly, prioritise workloads and resource them in response to changing demands and requirements.
- Ability to work independently to manage highly complex and difficult situations where there is conflict
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
- Excellent management skills including motivating and coaching staff with the ability to develop productive working relationships
- Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
Additional Information
Essential
- A commitment to partnership working, inclusion of a diverse workforce and service integration
- Ability to carry out the physical requirements of the post, with any reasonable adjustment being made under the Equalities Act 2010.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
