Job summary
The Reporting Development Manager will work as a key member of the BIU management team to efficiently manage and develop the Corporate and Performance Information reporting functions, in line with the strategic objectives of King's College Hospital.
The role significantly contributes to the strategic direction of information management within the Trust with the core purpose to establish and continually enhance the suite of web-based, automated, and user-driven reports to support the developing needs of the Trust's corporate and clinical stakeholders.
Main duties of the job
The Reporting Development Manager will work as a key member of the BIU management team to efficiently manage and develop the Corporate and Performance Information reporting functions, in line with the strategic objectives of King's College Hospital.
The role significantly contributes to the strategic direction of information management within the Trust with the core purpose to establish and continually enhance the suite of web-based, automated, and user-driven reports to support the developing needs of the Trust's corporate and clinical stakeholders. The post holder will lead the visual interpretation of data and enhance the user experience of BI alongside the Operational Reporting Manager and Head of Business Intelligence.
They will also be required to develop close links with the Performance Systems team to appropriately triage and manage requests dependent upon new data sources. The post-holder will provide documentation, training, and support to ensure that the Information teams are able to be experts in all aspects of the Trust's and NHS information infrastructure.
The post holder will report directly to, and be required to deputise for, the Head of Business Intelligence as necessary.
About us
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
- Strategic Direction:
- Work with other senior managers within the BIU to ensure that the Trusts corporate data warehouse and other internal performance reporting systems are developed and updated as necessary, consistent with both internal Trust and external/DH information requirements.
- Review and rationalize the regular reports published internally and build single-source dashboards for operational use.
- Own and deploy the minimum design standards for reporting outputs, inclusive of form and function.
- Assist in the integration of reporting into a central corporate suite with operational, information, workforce, and finance teams.
- Identify further tools for Business Intelligence that will enhance the BIU offering.
- Oversee the routes of communication for BI to maximise opportunities to signpost to published materials.
- Information Service:
- Manage the Senior Business Intelligence Analysts and Business Intelligence Analysts and develop the staff to support the Trusts performance management framework and associated information requirements.
- Provide a consultative service to all staff groups on the presentation and interpretation of data, ensuring all BIU outputs are supported by user journey style guides.
- Develop new and different uses of information resources through investigative analysis, taking a proactive approach to future developments and constant liaison with divisions and staff.
- Ensure divisions are provided with detailed performance and activity information for operational and strategic purposes via the monthly scorecard performance reports.
- Lead the design and delivery of visual, drill-to-detail reports enabling users to see trends and understand factors impacting performance.
- Support the other senior managers in BIU in reviewing areas of delivery concerning issues arising from external regulators (NHSI, CQC), commissioners, or auditors, national KPIs, and CQUINs.
- Work with service managers and clinical leads to ensure interpretation and use of data is informed through clearly presented reports and local subject matter expertise.
- Present reports effectively to multi-disciplinary teams and internal Trust Committees.
- Train the information team in the use of new data models, including training and advice on Business Intelligence tools implemented within the Trust, including Power BI.
- Jointly manage the Trusts Power BI reporting infrastructure, including the sign-off and publishing of content, app development and Fabric workspace management.
People Management and Performance
- Lead, coach and manage the performance of the team in line with good people management practices. Ensuring excellence is recognised and underperformance is addressed.
- Participate in regular performance appraisal meetings and ensure each member of the team has a clear set of objectives and development plans.
- Ensure the team is compliance with all statutory, mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant.
- Manage team absences including sickness in line with Trust policy ensuring the appropriate return to work meetings occur, e-roster is updated and productivity is at keep to the highest possible level.
- Identify and fill any vacancies that arise within the team in line with the Trusts recruitment policy and process.
- Identify talent and support the internal talent management process in order attract and retain and succession plan for your people.
- Review skills mix at regular intervals to identify any potential opportunities to maximise resource utilisation / allocation, ensuring job descriptions are kept up to date.
- Ensure overall wellbeing of the team is maintained. Continuously support in improving the morale of the team and implementing a culture of zero-tolerance for bullying and harassment.
General
- The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
- To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
- We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
- At Kings we are a kind, respectful team:
Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed
Team. We support each other, communicate openly, and are reassuringly professional
- To observe and maintain strict confidentiality of personal information relating to patients and staff.
- To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
- This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
- All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
- Everyone is responsible for promoting inclusion no matter their role or team. At Kings, we want to create an environment where everyone feels valued, respected and welcomed.
Job description
Job responsibilities
- Strategic Direction:
- Work with other senior managers within the BIU to ensure that the Trusts corporate data warehouse and other internal performance reporting systems are developed and updated as necessary, consistent with both internal Trust and external/DH information requirements.
- Review and rationalize the regular reports published internally and build single-source dashboards for operational use.
- Own and deploy the minimum design standards for reporting outputs, inclusive of form and function.
- Assist in the integration of reporting into a central corporate suite with operational, information, workforce, and finance teams.
- Identify further tools for Business Intelligence that will enhance the BIU offering.
- Oversee the routes of communication for BI to maximise opportunities to signpost to published materials.
- Information Service:
- Manage the Senior Business Intelligence Analysts and Business Intelligence Analysts and develop the staff to support the Trusts performance management framework and associated information requirements.
- Provide a consultative service to all staff groups on the presentation and interpretation of data, ensuring all BIU outputs are supported by user journey style guides.
- Develop new and different uses of information resources through investigative analysis, taking a proactive approach to future developments and constant liaison with divisions and staff.
- Ensure divisions are provided with detailed performance and activity information for operational and strategic purposes via the monthly scorecard performance reports.
- Lead the design and delivery of visual, drill-to-detail reports enabling users to see trends and understand factors impacting performance.
- Support the other senior managers in BIU in reviewing areas of delivery concerning issues arising from external regulators (NHSI, CQC), commissioners, or auditors, national KPIs, and CQUINs.
- Work with service managers and clinical leads to ensure interpretation and use of data is informed through clearly presented reports and local subject matter expertise.
- Present reports effectively to multi-disciplinary teams and internal Trust Committees.
- Train the information team in the use of new data models, including training and advice on Business Intelligence tools implemented within the Trust, including Power BI.
- Jointly manage the Trusts Power BI reporting infrastructure, including the sign-off and publishing of content, app development and Fabric workspace management.
People Management and Performance
- Lead, coach and manage the performance of the team in line with good people management practices. Ensuring excellence is recognised and underperformance is addressed.
- Participate in regular performance appraisal meetings and ensure each member of the team has a clear set of objectives and development plans.
- Ensure the team is compliance with all statutory, mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant.
- Manage team absences including sickness in line with Trust policy ensuring the appropriate return to work meetings occur, e-roster is updated and productivity is at keep to the highest possible level.
- Identify and fill any vacancies that arise within the team in line with the Trusts recruitment policy and process.
- Identify talent and support the internal talent management process in order attract and retain and succession plan for your people.
- Review skills mix at regular intervals to identify any potential opportunities to maximise resource utilisation / allocation, ensuring job descriptions are kept up to date.
- Ensure overall wellbeing of the team is maintained. Continuously support in improving the morale of the team and implementing a culture of zero-tolerance for bullying and harassment.
General
- The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
- To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
- We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
- At Kings we are a kind, respectful team:
Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed
Team. We support each other, communicate openly, and are reassuringly professional
- To observe and maintain strict confidentiality of personal information relating to patients and staff.
- To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
- This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
- All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
- Everyone is responsible for promoting inclusion no matter their role or team. At Kings, we want to create an environment where everyone feels valued, respected and welcomed.
Person Specification
Education & Qualifications
Essential
- Degree level or equivalent in a Science/Maths field
- Postgraduate degree level qualification or equivalent
Desirable
- Project management qualification, e.g. Prince 2 practitioner or equivalent
- Specialist training in data science (i.e. Python or R.)
- Experience researching best practices, interpreting relevance, and identifying practices that could be implemented to achieve improvements
Knowledge & Experience
Essential
- Highly specialist knowledge of information analysis and reporting, acquired in an information management role within the NHS or similar healthcare environment
- Proven track record of operational and performance management experience
- Proven track record in the management of change
- Proven ability to translate operational knowledge into detailed reports that simplify performance management
- Strong leadership skills and experience of managing staff and teams across multiple sites
- Knowledge and experience in the development and implementation of business intelligence solutions across a large organisation
Desirable
- Experience researching best practices, interpreting relevance, and identifying practices that could be implemented to achieve improvements
- Experience with database administration and performance tuning at an enterprise level
- Experience with EPIC EHR system and particularly Clarity / Caboodle
Skills & Competencies
Essential
- Expert user of a Microsoft BI / Visualisation application
- High-level verbal and written communication skills
- High-level numerical skills and data analysis; ability to interpret highly complex data and translate it into meaningful, useful data
- Expert database skills, i.e. Microsoft SQL Server or Oracle.
- Political acumen
- Proven leadership skills within a multidisciplinary environment
- Proven ability to problem-solve and achieve change while balancing competing demands
- A proven capacity to balance competing demands to achieve local and Trust objectives
Person Specification
Education & Qualifications
Essential
- Degree level or equivalent in a Science/Maths field
- Postgraduate degree level qualification or equivalent
Desirable
- Project management qualification, e.g. Prince 2 practitioner or equivalent
- Specialist training in data science (i.e. Python or R.)
- Experience researching best practices, interpreting relevance, and identifying practices that could be implemented to achieve improvements
Knowledge & Experience
Essential
- Highly specialist knowledge of information analysis and reporting, acquired in an information management role within the NHS or similar healthcare environment
- Proven track record of operational and performance management experience
- Proven track record in the management of change
- Proven ability to translate operational knowledge into detailed reports that simplify performance management
- Strong leadership skills and experience of managing staff and teams across multiple sites
- Knowledge and experience in the development and implementation of business intelligence solutions across a large organisation
Desirable
- Experience researching best practices, interpreting relevance, and identifying practices that could be implemented to achieve improvements
- Experience with database administration and performance tuning at an enterprise level
- Experience with EPIC EHR system and particularly Clarity / Caboodle
Skills & Competencies
Essential
- Expert user of a Microsoft BI / Visualisation application
- High-level verbal and written communication skills
- High-level numerical skills and data analysis; ability to interpret highly complex data and translate it into meaningful, useful data
- Expert database skills, i.e. Microsoft SQL Server or Oracle.
- Political acumen
- Proven leadership skills within a multidisciplinary environment
- Proven ability to problem-solve and achieve change while balancing competing demands
- A proven capacity to balance competing demands to achieve local and Trust objectives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
King's College Hospital NHS Foundation Trust
Address
King's College Hospital
Unit 2, KCH Business Park, Denmark Hill
London
SE5 9RS
Employer's website
https://www.kch.nhs.uk/ (Opens in a new tab)
