Job summary
The Friends of King's College Hospital (The Friends) are looking for an experienced Shop Manager to join the team for a fixed term of 12 months during which time they will be responsible for the day-to-day running of the Friends' shop and trolley shop, whilst also supporting the development and growth activities of the Friends. They will work alongside the Charity Managers as well as the team of volunteers, who the Friends are looking to grow over time.
Shift patterns will normally be 12:00pm - 6:00pm four days a week, but some changes to this including weekend working will be required when volunteers are unavailable. The Friends aim to have the shop open 9:00am - 5:30pm Monday - Friday and 10:00am - 4:00pm at the weekends.
Main duties of the job
To oversee day-to-day running of the Friends shop(s) and trolley shop(s) including creating a welcoming and appealing atmosphere, managing volunteers and carrying out administrative tasks.
To support development and growth activities ofthe Friends by promoting membership of the Friends, noting feedback from customers and developing partnerships in the hospital, in the community and with suppliers.
About us
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
To oversee day-to-day running of the Friends shop(s) and trolley shop(s)
- To create a welcoming professional atmosphere and deliverhigh standardsof customer services for patients,carers and staff.
- To deliver efficient and effective day-to-day operation of the trading outlets.
- To oversee, setand manage the work of volunteersensuring thatall relevant policies, shopstandards and operating procedures areadhered to andcommunicated effectively to allvolunteers.
- To ensure that the shop(s) is presented to the highest standards with attractive visual merchandising and attractive window displays.
- To work withMedirest toensurethat theshop(s)is always clean and tidy.
- To complete all shop administration to the highest standard, accurately and on time, always adhering to relevant policy and procedures.
- To share ideas and suggestions on how to improveoperating model(s)with the Charity Managerincluding using the Kings Improvement Method
To support development and growth activities ofthe Friends
- To contribute to implementation of the Friends membership model by actively promoting the offer to customers.
- To actively pursue feedback from customers to inform development of the operating model, stock provision, trading outlets and shop(s) space including attending the King's Bazaar whenrequired.
- To support development ofnew partnerships with individuals, donors,communities,organisationsand businesses by actively signposting interested parties to the Charity Managers.
Job description
Job responsibilities
To oversee day-to-day running of the Friends shop(s) and trolley shop(s)
- To create a welcoming professional atmosphere and deliverhigh standardsof customer services for patients,carers and staff.
- To deliver efficient and effective day-to-day operation of the trading outlets.
- To oversee, setand manage the work of volunteersensuring thatall relevant policies, shopstandards and operating procedures areadhered to andcommunicated effectively to allvolunteers.
- To ensure that the shop(s) is presented to the highest standards with attractive visual merchandising and attractive window displays.
- To work withMedirest toensurethat theshop(s)is always clean and tidy.
- To complete all shop administration to the highest standard, accurately and on time, always adhering to relevant policy and procedures.
- To share ideas and suggestions on how to improveoperating model(s)with the Charity Managerincluding using the Kings Improvement Method
To support development and growth activities ofthe Friends
- To contribute to implementation of the Friends membership model by actively promoting the offer to customers.
- To actively pursue feedback from customers to inform development of the operating model, stock provision, trading outlets and shop(s) space including attending the King's Bazaar whenrequired.
- To support development ofnew partnerships with individuals, donors,communities,organisationsand businesses by actively signposting interested parties to the Charity Managers.
Person Specification
Qualifications
Essential
- GCSE in English and Maths or relevant professional experience, which demonstrates equivalent academic skills
Knowledge
Essential
- A proven track record of success in leading and managing a team of comparable size and complexity, to deliver high quality results to deadline
- Experience of financial and budgetary management
- Experience of managing stock control for a small commercial retail outfit
- Experience of operating a cloud-based POS system like SumUp
Skills
Essential
- Excellent interpersonal skills
- Excellent written and verbal communication skills
- Excellent organisational and workload management skills
- Demonstrable commitment to collaborative teamwork
Person Specification
Qualifications
Essential
- GCSE in English and Maths or relevant professional experience, which demonstrates equivalent academic skills
Knowledge
Essential
- A proven track record of success in leading and managing a team of comparable size and complexity, to deliver high quality results to deadline
- Experience of financial and budgetary management
- Experience of managing stock control for a small commercial retail outfit
- Experience of operating a cloud-based POS system like SumUp
Skills
Essential
- Excellent interpersonal skills
- Excellent written and verbal communication skills
- Excellent organisational and workload management skills
- Demonstrable commitment to collaborative teamwork
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
King's College Hospital NHS Foundation Trust
Address
King's College Hospital NHS Foundation Trust
Denmark Hill
London
SE5 9RS
Employer's website
https://www.kch.nhs.uk/ (Opens in a new tab)
