Job summary
The post-holder will play a key role in supporting the effective day-to-day operation of the MRI department, working closely with radiographers and the wider multidisciplinary team to deliver high-quality, patient-centred care.
Duties will include undertaking specialist tasks such as intravenous (IV) cannulation, assisting with clinical procedures, and providing general support to radiographers during imaging examinations. The role also involves a range of administrative and clerical responsibilities, including patient preparation, liaising with porters, managing procurement needs, and contributing to the overall efficiency of the department.
A strong emphasis is placed on maintaining high standards of professionalism, ensuring patient dignity, confidentiality, and a courteous approach at all times.
Main duties of the job
General
- Maintain a general duty of care for personal health, safety and wellbeing, as well as for that of colleagues, patients, and visitors, in line with the Trust's risk management and clinical governance requirements.
- Comply with all Trust policies, procedures, and standards, along with relevant statutory and professional obligations.
- Actively contribute to a culture where every staff member is committed to delivering the highest standard of care and feels their work is both valuable and valued.
- Demonstrate the King's values in daily practice:
- Kind- Show compassion, understanding, and bring a positive attitude to work.
- Respectful- Promote equality and inclusion, act with honesty, and speak up when necessary.
- Team - Support colleagues, communicate openly, and maintain professionalism at all times.
- Maintain strict confidentiality regarding all personal information relating to patients and staff.
- Acknowledge that this job description is a guide to the general scope of duties and may be subject to change following consultation with the post-holder.
- Hold and regularly check a Trust-issued '@nhs.net' email account, which is the formal route for internal communication.
- Take personal responsibility for promoting and upholding inclusion, ensuring that everyone within the organisation feels respected, valued, and welcome.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus.
Our values at King's, are that we're a kind, respectful team:
Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed
Team. We support each other, communicate openly, and are reassuringly professional
The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion (EDI) at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King's to another level
Job description
Job responsibilities
Communication
- Welcome and receive patients, staff, and visitors to the CT / MRI department in a kind, courteous, and professional manner.
- Respond to patient and staff enquiries, providing clear and helpful information as required.
- Communicate effectively with colleagues across all levels, both within and outside the department, to ensure the smooth running of the service.
- Provide patients, including children, with clear and accurate information about their examinations and the necessary preparations.
- Collaborate with radiographers and other team members to support diagnostic procedures and patient care.
- Check and update patient personal details and demographics, ensuring accurate appointment check-in.
- Direct patients to the appropriate waiting areas and provide clear instructions regarding their preparation (e.g. changing into gowns, drinking water).
- Monitor patients in waiting areas, responding to needs promptly and informing clinical staff when further assistance is required.
- Liaise with superintendent radiographers and consultants regarding workflow, protocol queries, and imaging requests.
- Coordinate with ward staff to arrange inpatient examinations at mutually convenient times.
- Encourage outpatients to leave feedback via the Friends and Family Test.
- Provide communication support across other departmental modalities as required, in line with service needs.
Analytical judgemental skills
- Input data accurately and with attention to detail to support safe and effective patient care.
- Identify and report equipment faults promptly to the PACS/IT Manager and Modality Superintendent or Clinical Specialist, in line with departmental procedures.
- Monitor patient waiting times and alert the lead radiographers to any delays that may impact patient flow or service delivery.
- Complete patient safety checklists (e.g. general, colon, cardiac, pregnancy, MRI safety) thoroughly and accurately, escalating any identified concerns to the appropriate staff member.
Planning and Organisational skills
- Assist with the safe and efficient movement of patients within the department and during imaging examinations.
- Help coordinate services by liaising with wards and other departments to ensure the timely flow of patients and continuity of care.
- Monitor and maintain appropriate stock levels of consumables to support uninterrupted service delivery.
- Retrieve patient records and other necessary documentation as required to support clinical workflows.
Physical skills and Effort
- Assist radiographers with manual handling of patients during examinations, including the safe positioning of patients from intensive care and high dependency units.
- Support patients with changing and provide personal care as required, ensuring dignity is maintained at all times for both ambulatory and non-ambulatory patients.
Responsibility for patient care
- Perform intravenous (IV) cannulation to a high standard to prepare patients for contrast-enhanced imaging procedures, ensuring patient safety and comfort throughout.
- Perform Point of Care Testing (POCT) duties, including undertaking quality assurance procedures, recording and interpreting results, and accurately documenting outcomes in the EPIC electronic patient record system.
- Prepare patients for cardiac scans by recording vital observations pre- and post-procedure, following departmental protocols.
- Adhere to all Trust infection prevention and control standards, ensuring a clean and safe clinical environment is maintained at all times.
- Clean and disinfect equipment in line with local procedures and infection control guidance.
Physical Environment and Working Conditions
- Work in environments where there is regular exposure to unpleasant conditions, including body fluids and open wounds.
- Perform duties within Radiation Controlled Areas and high-strength magnetic fields, following all relevant safety procedures and guidance.
Performance
- Support continuous improvement in service performance by contributing to the collection and reporting of activity-related data.
- Record capacity and demand statistics accurately to assist with service planning and performance monitoring.
Other Duties
- Prepare the department at the start of the day by ensuring patient areas are clean, rooms are stocked, equipment is switched on, and essential supplies are available.
- Liaise with the supply chain team to report and follow up on stock shortages or supply issues, ensuring minimal disruption to service delivery.
Emotional Effort
- Demonstrate empathy, patience, and reassurance when supporting patients who may be anxious, needle-phobic, or claustrophobic, helping to ensure a positive experience.
Job description
Job responsibilities
Communication
- Welcome and receive patients, staff, and visitors to the CT / MRI department in a kind, courteous, and professional manner.
- Respond to patient and staff enquiries, providing clear and helpful information as required.
- Communicate effectively with colleagues across all levels, both within and outside the department, to ensure the smooth running of the service.
- Provide patients, including children, with clear and accurate information about their examinations and the necessary preparations.
- Collaborate with radiographers and other team members to support diagnostic procedures and patient care.
- Check and update patient personal details and demographics, ensuring accurate appointment check-in.
- Direct patients to the appropriate waiting areas and provide clear instructions regarding their preparation (e.g. changing into gowns, drinking water).
- Monitor patients in waiting areas, responding to needs promptly and informing clinical staff when further assistance is required.
- Liaise with superintendent radiographers and consultants regarding workflow, protocol queries, and imaging requests.
- Coordinate with ward staff to arrange inpatient examinations at mutually convenient times.
- Encourage outpatients to leave feedback via the Friends and Family Test.
- Provide communication support across other departmental modalities as required, in line with service needs.
Analytical judgemental skills
- Input data accurately and with attention to detail to support safe and effective patient care.
- Identify and report equipment faults promptly to the PACS/IT Manager and Modality Superintendent or Clinical Specialist, in line with departmental procedures.
- Monitor patient waiting times and alert the lead radiographers to any delays that may impact patient flow or service delivery.
- Complete patient safety checklists (e.g. general, colon, cardiac, pregnancy, MRI safety) thoroughly and accurately, escalating any identified concerns to the appropriate staff member.
Planning and Organisational skills
- Assist with the safe and efficient movement of patients within the department and during imaging examinations.
- Help coordinate services by liaising with wards and other departments to ensure the timely flow of patients and continuity of care.
- Monitor and maintain appropriate stock levels of consumables to support uninterrupted service delivery.
- Retrieve patient records and other necessary documentation as required to support clinical workflows.
Physical skills and Effort
- Assist radiographers with manual handling of patients during examinations, including the safe positioning of patients from intensive care and high dependency units.
- Support patients with changing and provide personal care as required, ensuring dignity is maintained at all times for both ambulatory and non-ambulatory patients.
Responsibility for patient care
- Perform intravenous (IV) cannulation to a high standard to prepare patients for contrast-enhanced imaging procedures, ensuring patient safety and comfort throughout.
- Perform Point of Care Testing (POCT) duties, including undertaking quality assurance procedures, recording and interpreting results, and accurately documenting outcomes in the EPIC electronic patient record system.
- Prepare patients for cardiac scans by recording vital observations pre- and post-procedure, following departmental protocols.
- Adhere to all Trust infection prevention and control standards, ensuring a clean and safe clinical environment is maintained at all times.
- Clean and disinfect equipment in line with local procedures and infection control guidance.
Physical Environment and Working Conditions
- Work in environments where there is regular exposure to unpleasant conditions, including body fluids and open wounds.
- Perform duties within Radiation Controlled Areas and high-strength magnetic fields, following all relevant safety procedures and guidance.
Performance
- Support continuous improvement in service performance by contributing to the collection and reporting of activity-related data.
- Record capacity and demand statistics accurately to assist with service planning and performance monitoring.
Other Duties
- Prepare the department at the start of the day by ensuring patient areas are clean, rooms are stocked, equipment is switched on, and essential supplies are available.
- Liaise with the supply chain team to report and follow up on stock shortages or supply issues, ensuring minimal disruption to service delivery.
Emotional Effort
- Demonstrate empathy, patience, and reassurance when supporting patients who may be anxious, needle-phobic, or claustrophobic, helping to ensure a positive experience.
Person Specification
Education and Qualifications
Essential
- Grade C/4 or above in GCSE Maths and English or Level 2 Functional Skills in Maths and English or equivalent
Desirable
Knowledge and Experience
Essential
- Experience working in a public facing setting
Desirable
- Experience working in a radiology/clinical setting
- Worked in a team setting
Skills and Competencies
Essential
- Excellent numeric, literacy skills and verbal skills
Desirable
- Able to effectively communicate verbally and non-verbally with people at all levels. Demonstrates ability to be tactful and diplomatic. Must be reliable, flexible, adaptable and enthusiastic.
Person Specification
Education and Qualifications
Essential
- Grade C/4 or above in GCSE Maths and English or Level 2 Functional Skills in Maths and English or equivalent
Desirable
Knowledge and Experience
Essential
- Experience working in a public facing setting
Desirable
- Experience working in a radiology/clinical setting
- Worked in a team setting
Skills and Competencies
Essential
- Excellent numeric, literacy skills and verbal skills
Desirable
- Able to effectively communicate verbally and non-verbally with people at all levels. Demonstrates ability to be tactful and diplomatic. Must be reliable, flexible, adaptable and enthusiastic.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
