Job summary
The Assistant General Manager (AGM) for Urology is accountable to the General Manager. The purpose of the AGM is to take lead responsibility for the day-to day management of all operational issues within a defined clinical service area or areas and to lead service improvement. They will ensure the effective delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The AGM will be expected to support the General Manager in the delivery of Trust objectives and ensuring national targets are achieved. The is a cross site position which will require presence at Denmark Hill, the Princess Royal University Hospital, and Beckenham Beacon.
Main duties of the job
The post holder will provide timely, efficient and effective operational management leadership for the Urology care group at King's College Hospital, working with the lead clinicians and key stakeholders. They will ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards. They will problem solve as appropriate; develop and implement lasting solutions in conjunction with clinical and managerial colleagues. They will be the representative of the General Manager at the site or sites, acting with delegated authority to resolve daily issues, and will be responsible for ensuring that the needs of the care group's services at the site are assessed and conveyed to the care group leadership team.
The post holder will support the Clinical Director and General Manager with the development and delivery of a strategic vision and ensure service changes meet internal and external expectations and standards. The post holder will need to understand the business requirements will lead projects to improve service delivery and patient experience in agreed areas as directed by the General Manager. As part of this portfolio, they will lead on governance and patient safety activities within Urology services across multiple sites. The post holder will work with the clinical and service teams to develop appropriate action plans to address areas of underperformance and will report progress to the care group triumvirate.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
Responsible for the day to day efficient and effective operational management of service area, linking appropriately with clinical and multi disciplinary staff in all matters affecting the delivery of core services.
Establish and build agreements within the team to ensure the delivery of the services provided.
Ensure area has a performance management framework that complements the Trust use of key performance indicators across a number of metrics, using service line reporting/management to ensure timely and accurate capture of information from which metrics reported.
Responsible for the day to day efficient and effective operational management of all services in the care group at the designated site, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services.
Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised. Work with site management other care groups at the site, to ensure that issues are resolved locally where possible.
Work closely with the Clinical Leads, site management, and local operational management to ensure effective support services are in place for all clinical areas.
Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.
Ensure all policies and procedures are adhered to as required by the Trust.
Responsible for achievement of national and local service targets in conjunction with Directors and General Manager; monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.
Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again
Ensure sufficient staffing levels and allocation depending on service needs
As a member of the care group management team, contribute to the Annual Business Plan, ensuring staff involvement, in line with Trust objectives.
Job description
Job responsibilities
Responsible for the day to day efficient and effective operational management of service area, linking appropriately with clinical and multi disciplinary staff in all matters affecting the delivery of core services.
Establish and build agreements within the team to ensure the delivery of the services provided.
Ensure area has a performance management framework that complements the Trust use of key performance indicators across a number of metrics, using service line reporting/management to ensure timely and accurate capture of information from which metrics reported.
Responsible for the day to day efficient and effective operational management of all services in the care group at the designated site, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services.
Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised. Work with site management other care groups at the site, to ensure that issues are resolved locally where possible.
Work closely with the Clinical Leads, site management, and local operational management to ensure effective support services are in place for all clinical areas.
Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.
Ensure all policies and procedures are adhered to as required by the Trust.
Responsible for achievement of national and local service targets in conjunction with Directors and General Manager; monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.
Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again
Ensure sufficient staffing levels and allocation depending on service needs
As a member of the care group management team, contribute to the Annual Business Plan, ensuring staff involvement, in line with Trust objectives.
Person Specification
Qualification, Knowledge and Experience
Essential
- Educated to degree level or equivalent knowledge, skills and experience
- Operational experience in managing complex services including design, development, implementation and management of change in a multiple stakeholder environment.
- Evidence of managing successful project and / or operational performance and improvement; including business case preparation, service initiation / commissioning, contract negotiation and the development and monitoring of output and outcome measures.
- Understanding of HR processes and experience of staff management.
- Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.
Skills
Essential
- Extensive knowledge of operations and / or project management methodologies and techniques.
- Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Work flexibly, prioritise workloads and resource them in response to changing demands and requirements
- Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
- Excellent management skills including motivating and coaching staff
Person Specification
Qualification, Knowledge and Experience
Essential
- Educated to degree level or equivalent knowledge, skills and experience
- Operational experience in managing complex services including design, development, implementation and management of change in a multiple stakeholder environment.
- Evidence of managing successful project and / or operational performance and improvement; including business case preparation, service initiation / commissioning, contract negotiation and the development and monitoring of output and outcome measures.
- Understanding of HR processes and experience of staff management.
- Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.
Skills
Essential
- Extensive knowledge of operations and / or project management methodologies and techniques.
- Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Work flexibly, prioritise workloads and resource them in response to changing demands and requirements
- Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
- Excellent management skills including motivating and coaching staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
