Private Patient Coordinator
The closing date is 04 November 2025
Job summary
This key role within the International & Private Patient Service is responsible for delivering a high standard of customer service and ensuring a smooth, seamless patient journey from arrival at Guthrie through to discharge. As a member of the customer care team, the post holder will liaise with a wide range of stakeholders including consultants, UK and international insurers, embassies, private hospitals, and diagnostic departments across the Trust.
Main duties of the job
The role requires excellent organisational and communication skills, with the ability to manage multiple tasks in a pressurised and sensitive environment. In addition to administrative and reception duties, the post holder may support patients with compassionate and pastoral care needs, requiring tact, discretion, and a calm, mature approach.
They will also coordinate with departments such as the Day Surgery Unit and Main Theatres to manage all aspects of private patient bookings and communications. A strong customer-focused approach and the ability to maintain professionalism under pressure are essential to ensure a consistently high standard of service.
To receive and welcome all users of the private patient services in the King's Private Reception, in accordance with the agreed Customer Care Standards.
To register/update patients' details, ensuring that we have obtained, verified and scanned all photographic identification produced.
To ensure that all patients sign a respective 'Letter of Undertaking' in line with Trust policy and procedure. This is a prerequisite for all attendances and is in addition to verifying financial status of patients.
To alert the ward and the inpatient office of the patient's arrival.
To ensure that patients booked for admission are reminded to bring photo ID and proof of address, the day before their admission.
About us
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Details
Date posted
21 October 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£33,094 to £36,195 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
213-CORP-7537968
Job locations
King's College Hospital Denmark Hill
Denmark Hill
London
SE5 9RS
Employer details
Employer name
King's College Hospital NHS Foundation Trust
Address
King's College Hospital Denmark Hill
Denmark Hill
London
SE5 9RS
Employer's website
https://www.kch.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
King's College Hospital NHS Foundation Trust's privacy notice (opens in a new tab)