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King's College Hospital NHS Foundation Trust

Endoscopy - Administrator

The closing date is 16 September 2025

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Job summary

Endoscopy Patient Administrator (x3 Posts)

To work shifts as required by the post within a 7-day working pattern.

The Endoscopy Patient Administrator will play an active role in achieving the smooth day to day running and the booking process of the busy Endoscopy Unit.
The post holder will work closely with administrative and clinical colleagues in ensuring that all tasks follow agreed protocols and are completed to a high standard.
The post holder will be required to understand all aspects of the administration service and rotate between the different administration tasks.

Main duties of the job

This is an exciting time of change for the Endoscopy Department based at King's College Hospital, Denmark Hill site. The department has been newly renovated to include an additional procedure room and new reception facilities. This is a chance to work in a fast-paced environment, booking complex endoscopic procedures and supporting the patient pathway through to completion or their next steps.

An opportunity has arisen for a full-time Endoscopy Administrator who is a highly motivated individual with a track record of excellent customer service, appointment booking, and experience in reception or clerical processes within an operational service environment. We are looking for someone with a bubbly disposition who considers themselves a team player but can also prioritise their own work when working independently or within a team.

Effective and proactive interpersonal skills are essential, as this role will be the first point of contact for patients, whether on the phone or covering reception in the Endoscopy Department. The post holder will work closely with a wide range of multidisciplinary Trust staff and external organisations.

About us

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Date posted

04 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,546 to £32,207 a year Per Annum Including High Cost Area

Contract

Permanent

Working pattern

Full-time

Reference number

213-DivisionB-7453852

Job locations

King's College Hospital

Denmark Hill

London

SE5 9RS

Job description

Job responsibilities

To book complex endoscopic procedures according to clinical requirements.
To answer and manage a high number of telephone enquiries.
To deal with patient queries from stakeholders in the appropriate medical/surgical teams and provide updates as required.
To advise on referral protocols, including the provision of referral proformas and guidance on where to send referrals.
To undertake any other relevant duties appropriate to the grade, as required by the service.
To follow agreed protocols and practices in all aspects of patient administration.
To ensure all patient demographic details (address, postcode, GP, and ethnic group) are checked, and any amendments or corrections are made accurately and in a timely manner.

Job description

Job responsibilities

To book complex endoscopic procedures according to clinical requirements.
To answer and manage a high number of telephone enquiries.
To deal with patient queries from stakeholders in the appropriate medical/surgical teams and provide updates as required.
To advise on referral protocols, including the provision of referral proformas and guidance on where to send referrals.
To undertake any other relevant duties appropriate to the grade, as required by the service.
To follow agreed protocols and practices in all aspects of patient administration.
To ensure all patient demographic details (address, postcode, GP, and ethnic group) are checked, and any amendments or corrections are made accurately and in a timely manner.

Person Specification

Qualifications & Knowledge

Essential

Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
Experience of working in an administrative environment.

Experience

Essential

Excellent communication and interpersonal skills

Skills

Essential

Clear & effective communication skills both written and verbal
Positive attitude and able to maintain a professional attitude.

Person Specification

Qualifications & Knowledge

Essential

Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
Experience of working in an administrative environment.

Experience

Essential

Excellent communication and interpersonal skills

Skills

Essential

Clear & effective communication skills both written and verbal
Positive attitude and able to maintain a professional attitude.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

King's College Hospital

Denmark Hill

London

SE5 9RS

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

King's College Hospital

Denmark Hill

London

SE5 9RS

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)