Director of Operations

Job description

Job responsibilities

• Drive the operational performance and strategic development of the Division to provide high quality patient care

Take an evidence-based approach to support decision making at Divisional level using all relevant and appropriate information to create high quality, standardised performance management

With the Chief of Service and Divisional Director of Nursing develop and deliver strategic and operational plans which are aligned to the Trust strategy and priorities ensuring the provision of quality experience for patients and staff

With the Chief of Service and Divisional Director of Nursing deliver a balanced scorecard with a focus on quality, safety and the use of resources

Work closely with the Divisional Care Groups to ensure safe and effective day to day operations of the Trust are maintained and plans are in place to mitigate any risks to the delivery of a safe service

With the Chief of Service and Divisional Director of Nursing ensure relevant national and local targets are met at Divisional and Care Group level, (eg infection control, management of complaints, financial management, etc)

With the Chief of Service and Divisional Director of Nursing, deliver corporate initiatives and interventions at Divisional and Care Group level and deliver all corporate nursing initiatives across the Division ensuring a standard approach to delivery and consistent positive results

Accountability for the effective performance of the Division, ensuring compliance with national and local targets and the Divisions/Trusts business plan.

Develop operational objectives with the Divisional Care Groups which align with internal and external requirements

Lead the Divisions annual business planning process in line with Finance Business Partners, ensuring that the Division delivers a quality, value for money service which is costed and identifies annual cost improvements

Ensure robust financial management systems and processes are in place which take into account the operational management of services and the use of capital to deliver a modernised approach to patient care

Ensure processes are in place for on-going review of services utilising best practice models to achieve optimal patient outcomes

Develop and implement systems to ensure optimal patient flow through timely admission and discharge arrangements for the Division across all sites. Where issues arise, ensure these are addressed and interventions provide long term solutions

Support the Chief of Service in the planning and delivery of clinical services, service development and demand & capacity for the Division utilising all available information, (eg patient acuity models, workforce KPIs, financial modelling, etc), to ensure the best possible clinical and performance outcome

Working closely with the Chief of Service and the Divisional Director of Nursing ensure the implementation of robust clinical and corporate governance structures and process for the Division

Joint accountability with the Chief of Service and Divisional Director of Nursing for patient safety, clinical effectiveness, patient experience and risk management

Joint responsibility for the oversight, delivery and management of key performance indicators across the Division highlighting areas of concern and agreeing actions with Care Groups to remedy any issues

Overseeing the use of systems, and relevant reporting, which support better governance and greater safety and quality within the Division and develop a standard approach to reporting incidents ensuring this meets Trusts requirements and promotes a learning environment where quality patient care and safety is the key priority

Lead work with the Trusts system partners, (eg South East London ICB, NHSE London, etc), to ensure strategic and operational collaborations between the Trust and the system are developed leading to better delivery of service and patient outcomes

With the Trusts corporate team, promote the development of a culture of continuous improvement which delivers long term different ways of working

Support all corporate processes at Divisional and Care Group level, and ensure these are completed in a timely and effective manner, (eg recruitment, employee relations, monthly budget reviews, etc)

Promote Equality, Diversity and Inclusion within the Division

Participate in the Trusts GOLD out of hours on call rota

2. Corporate

Work as a key member of the Divisional management triumvirate to develop and deliver the

Both the Trusts and the Divisional strategic and operational plans

Act as an ambassador for the Trust at all times and to promote the Trusts values and

objectives

Develop constructive relationships with clinicians and senior managers within the Trust and

with all external partners

Contribute to the ongoing development and achievement of Trust-wide standards to maintain, monitor and improve the quality of care and the efficient use of resources.

Work across Divisional portfolios at the discretion of the Divisional Chief of Service as required.

Person Specification

Qualifications

Essential

• Educated to degree standard or equivalent
• Evidence of continuing professional development and management education (e.g. Diploma, Master's Degree)

Experience and Knowledge

Essential

• Significant experience at senior operational level in an acute hospital within the NHS or another large complex healthcare organisation
• Significant experience of managing clinical and operational teams to deliver against national and local performance requirements
• Experience of successfully leading and managing a large and diverse team
• Proven diplomatic and persuasive verbal and written communication skills at an executive level

Personal Skills

Essential

• Able to relate to people at all levels and build beneficial working relationships with internal staff and the employees from partners and key stakeholders

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

King's College Hospital NHS Foundation Trust

Denmark Hill

SE5 9RS

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)