Job summary
To provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics
To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping. To ensure adherence to the Trust's Access Policy at all times.
Main duties of the job
To provide a high standard of receptionist and general administrative support, to all outpatient clinics.
Be courteous and professional when dealing with patients, colleagues and other stakeholders, adhering to service guidelines and standards.
To ensure that everyone who attends the Haematology Outpatient department are treated with the highest level of customer care.
To be flexible and helpful in assisting colleagues and to abide by the Trust's standards.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
JOB SUMMARY:
To provide a professional, comprehensive and efficient reception and administration service to the Trusts outpatient clinics
To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
To ensure adherence to the Trusts Access Policy at all times.
Job description
Job responsibilities
JOB SUMMARY:
To provide a professional, comprehensive and efficient reception and administration service to the Trusts outpatient clinics
To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
To ensure adherence to the Trusts Access Policy at all times.
Person Specification
Education and Qualification
Essential
- ECDL or proven equivalent experience in MS Packages, email and Internet browsers.
Desirable
- GCSE A-C grade in English or equivalent
Experience
Essential
- Previous clerical/reception experience coupled with the ability to liaise effectively with all levels of staff
- Ability to work under pressure and exercise judgement when dealing with enquiries
Skills and Competencies
Essential
- Ability to register and process data accurately
- Ability to prioritise work within fast changing environment and meet deadlines
- Able to adapt to a busy environment and be flexible to the needs of the unit.
- Ability to use own initiative.
- Ability to concentrate even with frequent interruptions
Person Specification
Education and Qualification
Essential
- ECDL or proven equivalent experience in MS Packages, email and Internet browsers.
Desirable
- GCSE A-C grade in English or equivalent
Experience
Essential
- Previous clerical/reception experience coupled with the ability to liaise effectively with all levels of staff
- Ability to work under pressure and exercise judgement when dealing with enquiries
Skills and Competencies
Essential
- Ability to register and process data accurately
- Ability to prioritise work within fast changing environment and meet deadlines
- Able to adapt to a busy environment and be flexible to the needs of the unit.
- Ability to use own initiative.
- Ability to concentrate even with frequent interruptions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
