Job summary
To provide an efficient receptionist service to all visitors attending the Department/Clinic and maintain a sensitive friendly approach.
Main duties of the job
Duties and Responsibility of JobTo welcome and receive all patients and visitors attending, Taking appropriate details and ensuring patients demographic details are correct within Epic.To give general advice about the services, where to refer and how to access services to both patients and health care professionals.Make appointments, and ensuring the appointment outcomes are captured within Epic.To make, cancel or rebook appointments for specialist nurses and consultants within the Epic systemTo organise additional services for patients as required, such as booking interpreter and booking patient transport.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
General The post holder has a general duty of care for their own health, safety and wellbeing and thatof work colleagues, visitors and patients within the hospital, in addition to any specific riskmanagement or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of King's College HospitalNHS Foundation Trust together with all relevant statutory and professionalobligations. We want to be an organisation where everyone shares a commitment to deliveringthe very best care and feels like their contribution is valuable and valued. At Kings we are a kind, respectful team:Kind. We show compassion and understanding and bring a positive attitude to ourworkRespectful. We promote equality, are inclusive and honest, speaking up whenneededTeam. We support each other, communicate openly, and are reassuringlyprofessional To observe and maintain strict confidentiality of personal information relating topatients and staff. To be responsible, with management support, for their own personal development andto actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is notintended to be definitive or restrictive. It is expected that some of the duties will changeover time and this description will be subject to review in consultation with the postholder.
Job description
Job responsibilities
General The post holder has a general duty of care for their own health, safety and wellbeing and thatof work colleagues, visitors and patients within the hospital, in addition to any specific riskmanagement or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of King's College HospitalNHS Foundation Trust together with all relevant statutory and professionalobligations. We want to be an organisation where everyone shares a commitment to deliveringthe very best care and feels like their contribution is valuable and valued. At Kings we are a kind, respectful team:Kind. We show compassion and understanding and bring a positive attitude to ourworkRespectful. We promote equality, are inclusive and honest, speaking up whenneededTeam. We support each other, communicate openly, and are reassuringlyprofessional To observe and maintain strict confidentiality of personal information relating topatients and staff. To be responsible, with management support, for their own personal development andto actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is notintended to be definitive or restrictive. It is expected that some of the duties will changeover time and this description will be subject to review in consultation with the postholder.
Person Specification
Knowledge
Essential
- Ability to multitask and work in a fast-paced healthcare environment.
- Excellent communication and interpersonal skills
- Prior experience in healthcare administration, medical office, or scheduling roles.
Desirable
Skills
Essential
- Ability to deal with sensitive information with tact and diplomacy.
- Ability to work as part of a multidisciplinary team (Team Player)
- Ability to work independently, to manage and prioritise own workload.
Person Specification
Knowledge
Essential
- Ability to multitask and work in a fast-paced healthcare environment.
- Excellent communication and interpersonal skills
- Prior experience in healthcare administration, medical office, or scheduling roles.
Desirable
Skills
Essential
- Ability to deal with sensitive information with tact and diplomacy.
- Ability to work as part of a multidisciplinary team (Team Player)
- Ability to work independently, to manage and prioritise own workload.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
