Job summary
We are looking for a highly experienced lead for the day to day operation of the technical and operational services delivered to Trust staff and patients across all our acute hospital sites, community and satellite sites. Through this role the Deputy Director will lead on all customer service facing functions and manage the teams delivering the services of the department. In addition the Deputy Director will deputise for the ICT Director when needed.
The Deputy Director's team delivers clinical, business and technology services to clinicians and staff to enable the most efficient, effective and safe patient care to be delivered, in the following areas:
Infrastructure Services including network, physical infrastructure and telephony
Service Management and Service Desk
IT Services including End User Technology, Non-clinical Applications Management and AV/VC services
Information Security and Risk.
The team also manages key relationships with external organisations who operate as strategic partners who support service delivery and quality.
Main duties of the job
Key aspects of the role will be to:
- Engage pro-actively with stakeholders.
- Ensure effective IT service management and supplier management.
- Provide assurance that IT services are secure and compliant with relevant legislation.
- Drive reform and support organisational change, innovation and excellence.
- Support the Trust's long- and short-term strategic intentions by developing the infrastructure and capacity.
- Provide expertise of best practice methodologies, regulatory requirement, and policies.
- Imperatives, innovation and technological developments.
- Manage key risks.
- Ensure good financial management, including service recharging where appropriate.
- Asset management and budget management.
- Manage all of the departments within the IT service.
The Deputy Director of IT is responsible for not only delivering IT systems, but also planning and leading related change programmes to enable service transformation, thus maximising the benefits from investment and improving healthcare. The current emphasis is on Frontline Services Optimisation. They will also contribute to regional and national strategies, programmes and service management, taking a leading role where appropriate.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across Southeast London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality, and Inclusion at the heart of everything we do. By being person-centred, digitally enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history, and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste, and pollution wherever possible.
Job description
Job responsibilities
1. Targets and Performance
1.1 To be responsible for the day to day operations of ICT across the trust
1.2 To manage the ICT, Systems and Customer service teams and their delivery KPIs and SLAs
1.3 Ensure that information systems support the strategic direction of the Trust and the local health economy and that these systems are modern, integrated and cost effective
1.4 Work with the Director of ICT, and other Senior IT Managers and senior members of the Trust to ensure that the Trust delivers against its ICT Strategy and the National Programme for IT Strategy (and other national IM&T targets as announced.)
1.5 Work closely with colleagues in the health sector, importantly with Kings Healthcare Partners, the local community and University Hospital Lewisham to ensure that resources and benefits are maximised.
1.6 Oversee the maintenance and implementation of maintenance of the IT Strategy with particular emphasis on ensuring that benefits of new (and existing systems) are clearly identified, owned and realised by staff within the Trust.
1.7 Manage the ICT, systems and customer service desk teams
1.8 Ensure that the activities of the ICT, systems and customer service desk teams are properly coordinated and that resources are adequately identified and managed.
1.9 Manage the ICT operations budget and work with other IT senior managers to ensure that the ICT department meets its financial and business planning responsibilities.
1.10 Promote and improve the high quality service that the ICT department aims to deliver Have significant input into the Trusts ICT strategic direction, especially in the areas of interoperability and ICT system solutions.
1.11 Advise and recommend tactical solutions to meet the Trusts strategic ICT direction
1.12 Liaise with Chief Clinical Information officer to design and implement systems which promote effective and safe patient care. Establish meaningful working relationships at all levels with Trust staff.
1.13 Manage relationships with Trusts IT suppliers and contractors, and ensure that IT application/solution contracts represent value for money when compared to the prevailing market rates.
1.14 Work with other senior IT staff to ensure the development of the IT department and the services it offers
1.15 Deputise for the ICT Director at internal and external meetings/events when the ICT Director is unavailable
1.16 Provide an escalation path to deal with ICT issues, fitting at the level of escalation before the ICT Director.
1.17 Ensure that the Trust is meeting its obligations with regard to Data Protection and Information security.
Please see the attached Job Description for the full details of this post
Job description
Job responsibilities
1. Targets and Performance
1.1 To be responsible for the day to day operations of ICT across the trust
1.2 To manage the ICT, Systems and Customer service teams and their delivery KPIs and SLAs
1.3 Ensure that information systems support the strategic direction of the Trust and the local health economy and that these systems are modern, integrated and cost effective
1.4 Work with the Director of ICT, and other Senior IT Managers and senior members of the Trust to ensure that the Trust delivers against its ICT Strategy and the National Programme for IT Strategy (and other national IM&T targets as announced.)
1.5 Work closely with colleagues in the health sector, importantly with Kings Healthcare Partners, the local community and University Hospital Lewisham to ensure that resources and benefits are maximised.
1.6 Oversee the maintenance and implementation of maintenance of the IT Strategy with particular emphasis on ensuring that benefits of new (and existing systems) are clearly identified, owned and realised by staff within the Trust.
1.7 Manage the ICT, systems and customer service desk teams
1.8 Ensure that the activities of the ICT, systems and customer service desk teams are properly coordinated and that resources are adequately identified and managed.
1.9 Manage the ICT operations budget and work with other IT senior managers to ensure that the ICT department meets its financial and business planning responsibilities.
1.10 Promote and improve the high quality service that the ICT department aims to deliver Have significant input into the Trusts ICT strategic direction, especially in the areas of interoperability and ICT system solutions.
1.11 Advise and recommend tactical solutions to meet the Trusts strategic ICT direction
1.12 Liaise with Chief Clinical Information officer to design and implement systems which promote effective and safe patient care. Establish meaningful working relationships at all levels with Trust staff.
1.13 Manage relationships with Trusts IT suppliers and contractors, and ensure that IT application/solution contracts represent value for money when compared to the prevailing market rates.
1.14 Work with other senior IT staff to ensure the development of the IT department and the services it offers
1.15 Deputise for the ICT Director at internal and external meetings/events when the ICT Director is unavailable
1.16 Provide an escalation path to deal with ICT issues, fitting at the level of escalation before the ICT Director.
1.17 Ensure that the Trust is meeting its obligations with regard to Data Protection and Information security.
Please see the attached Job Description for the full details of this post
Person Specification
Knowledge and Experience
Essential
- At least three years experience managing a range of projects within a large organisation, preferable with a service focused role.
- Demonstrable experience of managing teams of staff and other managers working to a common goal but on disparate projects/tasks
- Experience of delivery of a complex ICT service
Desirable
- Good understanding of the NHS and the National Information for Health Strategy and involvement in the production of local (organisation) or sector wide strategies.
- Experience of the negotiation and management of high value hardware, software, and service contracts with major suppliers, with experience of OJEC and POISE procurements.
Skills and Competencies
Essential
- The ability to produce clear, concise and accurate written documents
- An innovative and pragmatic manager who has a track record of conceiving and implementing systems and services that have achieved demonstrable and continuing benefits for organisations.
Desirable
- Has managed a budget of over £1m
- Ability to learn new skills quickly and pass them on to others effectively
Education & Qualifications
Essential
- Educated to Masters level or equivalent (must be able to demonstrate ability to have the capacity/experience to take on an operational management role through equivalent knowledge and experience)
- Qualified PRINCE2 practitioner
Desirable
- Has completed management/leadership development programme in the last 2 years
- CISSP
Person Specification
Knowledge and Experience
Essential
- At least three years experience managing a range of projects within a large organisation, preferable with a service focused role.
- Demonstrable experience of managing teams of staff and other managers working to a common goal but on disparate projects/tasks
- Experience of delivery of a complex ICT service
Desirable
- Good understanding of the NHS and the National Information for Health Strategy and involvement in the production of local (organisation) or sector wide strategies.
- Experience of the negotiation and management of high value hardware, software, and service contracts with major suppliers, with experience of OJEC and POISE procurements.
Skills and Competencies
Essential
- The ability to produce clear, concise and accurate written documents
- An innovative and pragmatic manager who has a track record of conceiving and implementing systems and services that have achieved demonstrable and continuing benefits for organisations.
Desirable
- Has managed a budget of over £1m
- Ability to learn new skills quickly and pass them on to others effectively
Education & Qualifications
Essential
- Educated to Masters level or equivalent (must be able to demonstrate ability to have the capacity/experience to take on an operational management role through equivalent knowledge and experience)
- Qualified PRINCE2 practitioner
Desirable
- Has completed management/leadership development programme in the last 2 years
- CISSP
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
