Senior Assistant Technical Officer - Caldecot Pharmacy

Job description

Job responsibilities

Patient Services (Caldecot Pharmacy and Dispensary)

To work in the dispensary and use the pharmacy dispensing system to dispense medicines for inpatient, discharge and outpatient prescriptions ensuring the work is carried out accurately, safely and efficiently following current departmental procedures.

To facilitate the fast track dispensing of medicines as needed for patients.

To accurately supply and dispense Controlled Drugs (CDs) on request from clinical areas and discharge/ outpatient prescriptions in accordance with departmental procedures and legal requirements for record keeping, storage, and transportation of CDs.

To accurately dispensing private, compassionate and unlicensed use prescriptions in accordance with departmental procedures and legal requirements for record keeping.

To support the provision of clinical trials delivered at the Caldecot Pharmacy including dispensing of clinical trials after receiving appropriate training.

To conduct reception duties when required where needed throughout the working day.

To answer the telephone promptly and politely where needed throughout the working day:

To deal with queries and respond to them promptly

To relay complete and accurate information

To recognise self-limitations and refer to a more senior colleague where appropriate.

To deliver a customer-focused service to all patients who attend the Dispensary.

To adhere to the highest principles of customer services when dealing with patients, staff and the public.

To take action to ensure that to-follow medicines for patients are followed up and a supply made within a suitable timeframe. This includes referring to a more senior member of the team where long delays are identified to get advice on appropriate action to be taken.

To undertake daily stock counts and expiry date checks as part of departmental cycle count requirements.

To dispose of expired stocks in accordance with departmental procedures.

To attend and actively participate in team meetings and other relevant departmental meetings to contribute to improvements in service delivery.

To participate in main Pharmacy dispensary weekend and bank holiday rotas.

To maintain security of the Pharmacy department at all times.

To liaise with the outsourced outpatient pharmacy provider to ensure medicines are available for Caldecot patients as required.

To deputise for the Caldecot Pharmacy Homecare Administrator to support the timely invoicing of homecare for Caldecot Patients

Procurement and Distribution

• To accurately use the internal computer system EPIC and stock management systems to issue stock items to replenish wards, departments and community clinics.
• To use information obtained from Omnicell system to respond to stock requests and assist with stock optimisation.
• To accurately check items previously picked by another member of staff and pack appropriately ready for delivery to required areas
• To have responsibility for the top-up of drugs to a designated ward/ department and to provide cover as necessary for any unavailable staff on their wards/department.
• To support the cycle counts for the omnicell cabinets to ensure that stock levels and re-order quantities are accurately maintained.
• To help maintain stock levels by participating in stock checks and performing expiry checks, ensuring appropriate documentation is completed. Reporting any inaccuracies, expired and short-dated stock.
• Accept and sign the receipt for deliveries of Pharmaceutical products from suppliers, checking that the delivery is correct
• To ensure all good received are mapped correctly onto EPIC at the point of receipt
• To assist with the QA release process of unlicensed medicines

Supervision

To supervise assistants in the team through the organisation and prioritisation of workload.

To oversee the safe receipt, handling and storage of medicines

• To check and record environmental temperatures as per departmental policy, referring to a senior colleague in the event of any anomalies requiring escalation

To oversee and be responsible for undertaking dispensary housekeeping activities to facilitate the smooth running of patient services. This includes but is not limited to co-ordinating expiry date checking and stock rotation on shelves, undertaking weekday filing & stock cycle counts and weekly dispensary consumables top-ups.

To oversee the working areas and surfaces, ensuring that they are kept clean and tidy at all times.

To undertake daily filing and manage accurate retention of records in accordance with departmental procedure.

To manage outpatient fridge stocks in accordance with departmental procedures.

To manage the returns on medicines not picked up in outpatient in accordance with departmental procedures.

To manage yellow bin waste in the dispensary and organise for bins to be disposed off (through pharmacy stores) and replacement bins to be available.

Financial and Resource Management

To comply with departmental procedures relating to efficient stock control in the issue, return and recycling or safe disposal (as appropriate) of drugs from wards, departments & clinics.

To facilitate stock optimisation across the Trust using all available stock management systems helping to ensure efficient stock rotation resulting in minimal stock wastage and low numbers of stock outs resulting in missed doses

To undertake appropriate actions aligned to the posts level of responsibility and financial authorisation to adjust for incorrect inventory levels.

Education and Training

To undertake all relevant personal training to support this role, completing all in-house training to demonstrate competency in each area.

To support the training and supervision of new staff as part of the departmental induction programme.

To support the training of assistants and undergraduate students as needed.

To be compliant with all Trust statutory and mandatory training requirements including completion within required timeframes and keeping own records up to date.

To proactively take part in regular 1:1 meetings with the line manager and ensure appraisal meetings are undertaken and objectives set and met annually.

Research & Development

To participate in research and audit undertaken in Patient Services.

To participate in the dispensing and preparation of clinical trials as needed.

Person Specification

Experience

Essential

• NVQ Level 2 certificate in pharmacy skills (QCF), BTEC Level 2 Certificate in Pharmaceutical Sciences qualification or equivalent or currently undertaking course
• Experience of working in a Pharmacy (community or hospital)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

King's College Hospital

Denmark Hill

London

SE5 9RS

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)