Receptionist

Job description

Job responsibilities

1. Main Duties & Responsibilities

a. To be part of the reception and administration rota providing a friendly, professional and welcoming reception and administration service.

b. To answer telephone calls, take messages and respond to calls including those from clients and police enquiries in a courteous and professional manner, maintaining confidentiality at all times.

c. To refer callers to the appropriate staff members in a timely manner.

d. To act as the first point of contact for clients returning to the Havens follow-up services and booking and managing follow up appointments for clients.

e. To undertake data entry (client and other data) and uploading of documents to the Havens client management system(s), databases and spreadsheet trackers.

f. To send external referrals and other shared data and documents, including to police, GPs, social care ensuring strict adherence to information governance security and confidentiality.

g. To liaise closely with clinical colleagues to ensure that clinics and appointments are run well, including virtual appointments, appointment reminders and the administration required to support such.

h. To provide clinical administration support which will include liaison with partner services and referrers, arranging client appointments and providing pre and post clinic and appointment administration.

i. Ensure clients are logged in and out of Havens clinics on the Havens appointment system.

j. To review, distribute and action incoming emails received within service generic mailboxes.

k. To undertake photocopying, scanning, notes archiving.

l. To assist in maintaining the smooth running of office equipment.

m. To support monitoring and ordering of stock, including stationery and basic clinical supplies.

n. To use email and computer programmes as effective business and communication tools.

o. To assist administrators in providing a confidential secretarial typing service for Havens clinicians.

p. To communicate with other admin staff and the post-holders line manager on issues relating to administration and reception, and where appropriate take action as directed by the management team.

q. To adhere to all Haven policies, procedures and quality standards and generally assist in the smooth running of the Havens.

r. Action promptly and effectively statements, notes requests and court warnings.

s. To attend, engage and prepare for own One2One supervision sessions with line manager.

t. To undertake any other duties appropriate to the post.

2. GENERAL

a. The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the service, in addition to the specific risk management, accreditation and governance accountabilities associated with this post.

b. To observe the rules, policies, procedures and standards of King's College Hospital NHS Trust together with all relevant statutory and professional obligations.

c. To live and role model the Kings Values of a Kind, Respectful, Team.

d. To observe and maintain strict confidentiality of personal information relating to patients and staff.

e. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.

f. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this job description will be subject to review in consultation with the post holder.

g. All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.

3. SAFEGUARDING

The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibilityto support the organisation in our duties by:

attending mandatory training on safeguarding children and adults

familiarising themselves with the Trust's processes for reporting concerns

reportingany safeguarding child or adult concerns appropriately

4. INFECTION CONTROL STATEMENMT

The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role.

These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.

Person Specification

Education and Qualifications

Essential

• Educated to GCSE levels or equivalent including English and Mathematics
• Experience in general clerical/admin and reception duties working with the public

Desirable

• NVQ or administrative qualification such as ILM 3, 4 or 5

Knowledge and Experience

Essential

• Proven experience of entering data into databases and spreadsheets

Desirable

• Experience of working within the NHS
• Experience working within a service for people with vulnerabilities/safeguarding issues

Skills and Competencies

Essential

• Ability to liaise appropriately with individuals from a wide range of backgrounds including professionals and service users
• Good typing and multidisciplinary skills
• Excellent PC skills, Experience of working with PowerPoint, Word, Excel, Access with good keyboard skills
• Awareness of confidentiality issues
• Customer focused
• Good written and oral communication skills
• Excellent interpersonal skills
• Ability to deal with stressful and often upsetting information
• Ability to work on own initiative and to plan, structure and prioritise own workload
• Ability to work in a multi-disciplinary team
• Flexible and responsive to changing priorities in a busy environment
• Ability to work under pressure
• Systemic, methodical approach to work
• Attention to detail and accuracy
• Ability to prioritise and work to deadlines

Desirable

• Knowledge of issues affecting survivors of sexual assault

Personal Qualities

Essential

• Self Motivated
• Confident
• Assertive approach
• Can do approach
• Seek advice/help when required
• Good work attendance record
• Good time keeping

Other requirements

Essential

• Ability to problem solve

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

The Havens Pan London - Camberwell , Ladbroke Grove, Whitechapel

Camberwell , Ladbroke Grove, Whitechapel

London

SE5 9RS

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)