Job summary
We are looking for a motivated and enthusiastic individual who will join our growing dynamic team. We deliver treatment for patients with oncological, haematological and non-malignant disease. You should have good organizational skills, communication skills IT skills and excellent customer service skills, we will offer you support and training. King College NHS foundation has two Chemotherapy Day Unit (CDU) sites working closely together, Denmark Hill and PRUH Chartwell CDU.
The post holder will play a key role greeting patients and visitors, answering incoming calls, queries and assisting our nurses to improve experience of local population for both malignant and non-malignant conditions receiving treatment. King's College Hospital NHS Foundation Trust is Centre of excellence for Haematological malignancy and Liver Centre, we have ongoing clinical trials at both local, national and international.
We work collaboratively across the South-East as part of South -East London Cancer Alliance (SELCA). We are also part of King's Health Partners and have close links with Guy's Cancer Academy and King's College London.
Main duties of the job
- Covering reception desk greeting patients and visitors.
- Booking patients attending the unit for treatment.
- Ensuring accurate recording of data related to daily attendances.
- Accurately inputting patient demographic details
- Arrange pre-assessment clinic appointments, booking on hospital systems, informing patients, requesting hospital medical notes.
- Comply with the requirements of Data Protection Act.
- Answer phones, sometimes directing calls to other staff through the phone system.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
- To provide professional reception duties, including the welcoming of patients, booking follow up appointments, dealing with queries, and keeping patients informed of any delays in clinic.
- Maintaining accurate records of patient attendance, departure time and appointment outcomes, and ensuring patients personal details are updated.
- To ensure that the reception desk and waiting areas are maintained in a presentable manner.
- To deal with patient and staff enquiries clearly, by phone and in person, promptly, efficiently and politely, resolving local issues and relaying messages where necessary.
- Assisting healthcare support workers with door triage.
- To undertake scanning duties as required by the team sister in charge, allowing for the electronic recording of patient documents and clinical information EPIC.
Job description
Job responsibilities
- To provide professional reception duties, including the welcoming of patients, booking follow up appointments, dealing with queries, and keeping patients informed of any delays in clinic.
- Maintaining accurate records of patient attendance, departure time and appointment outcomes, and ensuring patients personal details are updated.
- To ensure that the reception desk and waiting areas are maintained in a presentable manner.
- To deal with patient and staff enquiries clearly, by phone and in person, promptly, efficiently and politely, resolving local issues and relaying messages where necessary.
- Assisting healthcare support workers with door triage.
- To undertake scanning duties as required by the team sister in charge, allowing for the electronic recording of patient documents and clinical information EPIC.
Person Specification
Required
Essential
- Previous clerical / receptionist experience coupled with the ability to liaise effectively with all levels of staff
- ECDL or proven equivalent experience in MS Package, email and Internet browsers.
- GCSE A-C grade in English or equivalent
Desirable
- Minute/note taking
- Knowledge or previous experience of EPIC
Person Specification
Required
Essential
- Previous clerical / receptionist experience coupled with the ability to liaise effectively with all levels of staff
- ECDL or proven equivalent experience in MS Package, email and Internet browsers.
- GCSE A-C grade in English or equivalent
Desirable
- Minute/note taking
- Knowledge or previous experience of EPIC
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
