Job summary
The open access stratified follow-up coordinator in Breast Care will have specific responsibility for establishing and maintaining robust systems for collecting and analysing clinical information on breast cancer patients. This will involve being familiar with the various trust and cancer information systems, and being able to enter, extract and manipulate data.
The post holder will use existing cancer information systems to efficiently tracking patients on follow up pathway and ensuring timely and accurate collection of data, recall and investigation scheduling. The post holder will also be required to produce reports and undertake audits as required.
They will act as the key support for the Breast CNS's nurse led clinics organisation for Stratified follow up and Remote Monitoring, including booking and out-coming clinics, sending treatment summary record and contributing to identifying delays or cancellations of investigations which may result in delay or lost to follow up care
Main duties of the job
Help coordinate the patients who are going on to open access stratified follow up or remote monitoring follow up care for breast cancer patients
Book all patients appropriately on to the database/Somerset after clinical identification at the Multi-Professional team using standard best practice protocol of stratified follow up care
Track all breast cancer patients who are on stratified follow up. Yearly mammograms, and/or MRI'S, and Ultrasound scans are being managed and reviewed. To raise cancer follow-up surveillance results to the clinician so a letter can be sent to the patient and their GP in a timely manner.
They will act as the key support for the Breast CNS's nurse led clinics organisation for Stratified follow up and Remote Monitoring, including booking and outcoming clinics, sending treatment summary record and contributing to identifying delays or cancellations of investigations which may result in delay or lost to follow up care
Provide support to the Breast CNSs with all elements of the Stratified Follow up and remote monitoring care (including initiating eHNA assessment checklist at point of Treatment summary consultation; at progression or recurrence of cancer)
This is a role with lots of variety and ad hoc demands and the post-holder must possess excellent time management and planning skills. This post may develop over time to meet the specific needs of the clinical unit and the changing demands on the service.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
To have a full understanding of the Recovery Package, Holistic Needs Assessments and care plan, Treatment Summaries, Health and Wellbeing events and Stratified Follow up.
To be responsible for the recording and management of the stratified follow up database and ensure accurate data collection to support the process.
To develop a process for Treatment Summary, post treatment HNAs and HWBE completed reporting.
To use hospital information systems to record and review patient information of both clinical and non-clinical nature.
To act as a key liaison point between support services within the pathway.
To analyse data and produce ad hoc reports as directed.
To assist the cancer data Manager with the collection and analysis of relevant performance data for the service.
To attend meetings as required, taking and writing up notes as requested.
Deal with non-clinical queries from patients, their carers and members of the multidisciplinary team
To ensure that all daily tasks and ongoing workloads are prioritised and completed within agreed time frames.
To undertake further duties (deemed appropriate to the grade and responsibility of the post) not covered in the job description to ensure the smooth running of the department.
To undertake all administrative work for the Breast Cancer CNSs team in relation to Personalised care related to Treatment Summaries; Stratified Follow up Care and Remote Monitoring care ensuring high levels of accuracy and proficiency in documentation and communication.
To be responsible to handling mail, ensure adequate stationery stocks maintained and liaise with colleagues to order these items when required.
To send out letters of invitation to patient to attend Health and Wellbeing events on behalf of teams or to ad hoc focus groups as required.
To complete and update the stratified follow up database/somerset
To be responsible for the organisation and maintenance of filing systems.
To answer and deal with telephone enquiries, often as first point of contact, promptly and efficiently, with tact and sensitivity, providing either an immediate response or referring on to other appropriate staff and/or colleagues as the circumstances dictate. These will include personal enquiries from patients and their relatives, as well as calls from clinicians, nursing and administrative staff, understanding the sensitive nature of calls.
To refer patient queries onto either the Breast CNS or one of the appropriate medical/surgical teams and to provide appropriate contact details as required.
Manage, handle and exchange documentation and information with care, accuracy and sensitivity, maintaining confidentiality at all times.
Job description
Job responsibilities
To have a full understanding of the Recovery Package, Holistic Needs Assessments and care plan, Treatment Summaries, Health and Wellbeing events and Stratified Follow up.
To be responsible for the recording and management of the stratified follow up database and ensure accurate data collection to support the process.
To develop a process for Treatment Summary, post treatment HNAs and HWBE completed reporting.
To use hospital information systems to record and review patient information of both clinical and non-clinical nature.
To act as a key liaison point between support services within the pathway.
To analyse data and produce ad hoc reports as directed.
To assist the cancer data Manager with the collection and analysis of relevant performance data for the service.
To attend meetings as required, taking and writing up notes as requested.
Deal with non-clinical queries from patients, their carers and members of the multidisciplinary team
To ensure that all daily tasks and ongoing workloads are prioritised and completed within agreed time frames.
To undertake further duties (deemed appropriate to the grade and responsibility of the post) not covered in the job description to ensure the smooth running of the department.
To undertake all administrative work for the Breast Cancer CNSs team in relation to Personalised care related to Treatment Summaries; Stratified Follow up Care and Remote Monitoring care ensuring high levels of accuracy and proficiency in documentation and communication.
To be responsible to handling mail, ensure adequate stationery stocks maintained and liaise with colleagues to order these items when required.
To send out letters of invitation to patient to attend Health and Wellbeing events on behalf of teams or to ad hoc focus groups as required.
To complete and update the stratified follow up database/somerset
To be responsible for the organisation and maintenance of filing systems.
To answer and deal with telephone enquiries, often as first point of contact, promptly and efficiently, with tact and sensitivity, providing either an immediate response or referring on to other appropriate staff and/or colleagues as the circumstances dictate. These will include personal enquiries from patients and their relatives, as well as calls from clinicians, nursing and administrative staff, understanding the sensitive nature of calls.
To refer patient queries onto either the Breast CNS or one of the appropriate medical/surgical teams and to provide appropriate contact details as required.
Manage, handle and exchange documentation and information with care, accuracy and sensitivity, maintaining confidentiality at all times.
Person Specification
Person Specification
Essential
- Excellent communication skills in English, written and verbal, with all clinical and administrative staff, patients and their relatives.
- Able to exchange confidential, sensitive or contentious information following clear guidelines
- Ability to contribute to team working and to develop good working relationships
- Formal traning or experience to diploma level equivalent
- Proven record of working knowledge of administrative and secretarial practice
- Previous NHS experience
- Experience of data collection
- Ability to understand the importance and significance of maintaining client confidentiality in this service.
Desirable
- Knowledge of medical terminology
- Working knowledge of hospital administrative systems (PIMS, EPR etc)
- Previous medical secretarial experience
- Administrative project management support experience
Person Specification
Person Specification
Essential
- Excellent communication skills in English, written and verbal, with all clinical and administrative staff, patients and their relatives.
- Able to exchange confidential, sensitive or contentious information following clear guidelines
- Ability to contribute to team working and to develop good working relationships
- Formal traning or experience to diploma level equivalent
- Proven record of working knowledge of administrative and secretarial practice
- Previous NHS experience
- Experience of data collection
- Ability to understand the importance and significance of maintaining client confidentiality in this service.
Desirable
- Knowledge of medical terminology
- Working knowledge of hospital administrative systems (PIMS, EPR etc)
- Previous medical secretarial experience
- Administrative project management support experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
