Senior Transformation Delivery Lead

Job description

Job responsibilities

Main Duties and Responsibilities

1. Programme Management

• Work with the wider Transformation team and Senior Management to understand the productivity and opportunity analysis for the Trust.
• Responsible for the development, management and operational aspects of the Transformation agenda for the Trust. This includes responsibility for all elements including clearly mapped processes, standardised outputs, informative performance reports and meaningful KPIs.
• Work on behalf of the Deputy/Director of Transformation to ensure alignment of the Transformation programme(s) to the overall portfolio and Kings strategic goals.
• Support the creation and delivery of the overall transformation programme plan, including milestones, benefit realisation, approach and resource required.
• Provide expertise on programme structuring, planning, benefits quantification and tracking on behalf of the Transformation team, ensuring that outputs and benefits are defined within the overall project scope and that programmes are delivered on time, within budget and to the required standard of quality.
• Work with the Care Groups and its selected project leads to properly scope service productivity / waste reduction improvements and follow them through from inception to implementation.
• Take responsibility for making judgements across of range of services and projects in a strategic and operational context. Lead and develop the redesign of pathways to deliver the Trusts transformation strategy.
• Manage the links and interdependencies between the various projects within the programme; ensuring that risks, issues and interdependencies are visible and highlighted so that they can be managed to a successful.
• Analyse and resolve highly complex problems to successful conclusion
• On behalf of the Deputy / Director of Transformation help undertake project and programme reviews to ensure quality and compliance with PMO governance.
• Ensure suitable governance is in place for programme oversight with the ability to monitor, steer and aid programme delivery.
• At any point in time, have a detailed view of the key Programme milestones for the next 12 months, including associated dependencies and risks.
• Develop policy required to support service changes during the Transformation process.
• Data driven analysis to inform programme creation and delivery monitoring.
• Plan the closure and decommissioning of projects in a controlled way including the capture of lessons learned throughout the project lifecycle and ensure any key lessons are shared with the wider team and the improvement community.

1. Communication and Leadership

The Senior Improvement Lead is managerially responsible to the Deputy Director of Transformation but will be required to work closely with a range of people in the organisation. As such the post holder is required to have strong interpersonal skills to work across organisational boundaries. S/he will need to establish and maintain effective working relationships with key stakeholders and partners, including:

• Executive team
• Programme Leads
• Care Group Managers
• Care Group Clinical Directors
• Nursing
• Heads of Finance / Finance Business Partners
• Heads of Workforce/HR Business Partners
• Business Intelligence Unit
• ICT
• Transformation team
• South East London partner organisations
• External / Network colleagues
• Responsible for the management and leadership of the Transformation team and their deliverables, performance and development
• Lead and influence through motivation and effective communication.
• Able to win the hearts and minds of stakeholders through a planned communication strategy
• Ability to provide direction to the team through experience and expertise. Able to solve problems and manage escalation.
• Manage direct reports proactively, ensuring they fulfil their potential through a coaching and teaching environment
• Promote leadership capability within the Transformation team and support a culture of continuous learning for individuals within the wider team. The post holder will be expected to facilitate large groups of staff, patient and client groups with issues that may be contentious in major change
• Deal with complex and conflicting subject matter problems in day to day work including the management of potentially aggressive and / or antagonistic situations with staff and stakeholders within change programmes for successful outcomes
• Ensure optimum engagement from staff, colleagues and stakeholders in order to deliver continuous change, securing appropriate buy in, support and understanding and effective flows of information
• Communicate with internal staff and external agencies to ensure assurance compliance with delivery of change and strategic objectives
• Provide a strategic viewpoint that supports and develops innovative solutions and have the ability to influence these within clinical operational areas and corporate, and
• Contribute to the formulation of operational policies and procedures in relation to new services, as required and the development of corporate documents in relation to new services if requested by the programme lead.

1. Planning and delivery of improvement

• Lead within the Transformation team on specific functions or areas as required by the Director of Transformation or Deputy Director, taking full responsibility for the planning and management of these areas.
• Develop and manage the Trusts Transformation approach and implement it.
• Support the Executive and Programme Directors for Transformation and the Programme team in providing professional trust wide advice on priorities for improvement and how these are implemented, ensuring strong clinical engagement and value for money.
• Carry out analysis, in partnership with Informatics and Finance and ensure this is presented in a way that will assist teams to see where change is required.
• Ensure milestones, benefits and key performance indicators are identified, documented and tracked for every rapid improvement event.
• Work with the clinical and project leads to determine action steps for work shop leads and other internal and external stakeholders.
• Flag and support the mitigation of risks and issues.

1. Finance and Resources

• Work with the Transformation team to ensure projects are appropriately resourced.
• Work with the Deputy Director of Transformation to ensure that the Transformation budget is managed appropriately and in accordance with the standing financial instructions.
• Responsible for monitoring a programme budget, ensuring close control of all expenditure in line with Trust policy and Standing Financial Orders, setting standards for the highest levels of financial propriety across the department.
• Manage the recruitment process for projects, continuous improvement training and rapid improvement events, working alongside HR as appropriate, ensuring all relevant HR procedures are followed.
• Hold accountability and sign off for all innovation projects and initiatives.
• Constantly strive for value for money and greater efficiency in the use of the budget and ensure that they operate in recurrent financial balance year on year.
• Management of any programme or project budget assigned.
• Ensure all project and programme financials are aligned with finance department processes and status each month in respect of phasing of financial actuals.
• Ensure all project/programme resources fall within the agreed spend on resources.
• Ensuring that all programme and project level PODs are accurate and complete.

1. Assurance

• Complete process reviews for project interdependencies, service impact assessments, project approvals, change controls and quality impact assessments (QIAs).
• Ensure CIP proposals are taken through the approval gateway process.
• Review and quality assure the content of project documentation to assure that goals and outcomes are credible.
• Ensure that changes to programme and projects across the portfolio are properly managed and the impact of any changes impact assessed, reported and recorded.
• Attending and presenting at appropriate meetings/boards to oversee, support and challenging divisions and cross cutting projects ensuring that information is current, risks and issues are flagged, actions and decisions are made and intervening at appropriate times in order to ensure project and programme delivery and to remedy under performance.
• To maintain and work within systems designed to monitor and report on the quality of project outcomes and success measures in order to inform sustained continuous improvement plans

Please see Job Description document for full Job Description and Responsibilities

Person Specification

Personal specification

Essential

• Significant experience in change management and transformation
• A proven track record of service improvement and/or operational management with responsibility for the full range of operational and clinical services
• Experience of implementing large scale service improvement and change projects within a large complex organisation, which have measurable results in achieving significant targets
• Clear understanding of and ability to deliver both hard edged operational/financial objectives whilst supporting people through change

Desirable

• Qualification in 6 sigma/lean methodologies/agile methodologies
• Previous role in service improvement or operational experience above service manager level
• Experience of working at a senior level within healthcare consultancy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

Cross-site - Denmark Hill and Princess Royal University Hospital

245A Coldhharbour Lane, London

London

SW9 8RR

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)