Job summary
The department of Sexual Health & HIV is one of London's leading integrated contraceptive and sexual health services seeing more than 50,000 clients a year in our busy walk-in and specialist appointment clinics over two sites, Denmark Hill and Beckenham Beacon. The department comprises a Sexual Health and HIV Centre for King's College Hospital. This is a purpose-built facility offering a full range of open-access, walk-in sexual health services and the management of sexually transmitted infections.
An exciting opportunity has arisen for x2 Results Administrators to manage the results process at Camberwell and Beckenham Beacon Sexual Health Centers within King's College Hospital. You will coordinate the results processes within the departments of sexual health and HIV in accordance with Trust policy and procedures - ensuring confidentiality is maintained. Your role will include being the first point of contact for enquiries for the health improvement team and results service.
This is a great opportunity for applicants who have the requirements for a Results Administrator within the department of Sexual Health & HIV.
Applications are invited to apply for this post who would like to work in a flexible role, with the successful candidates joining a dynamic multidisciplinary team. Applicants who possess the requirements for this should apply as soon as possible as this vacancy may close sooner if the response is high.
Main duties of the job
You will be responsible for the daily management of positive and negative results which involves, liaising with the laboratories, Interpreting results and recording the associated action on the administrator's database across sites (Camberwell sexual health centre and Beckenham Beacon). You must be hard working, meticulous and able to pay attention to details. You must be able to multi-task and prioritise your workload. You must be able to build relationships within the MDT and the Wider staff team. You should have some knowledge of sexually transmitted infection and able to communicate this sensitively to patients who are anxious.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
Main duties and responsibilities
- To be responsible for the daily management of positive and negative results which involves, liaising with the laboratories, Interpreting results and recording the associated action on the administrators database across sites (Camberwell sexual health centre and Beckenham Beacon).
- To recall patients by letter, text or phone who have been diagnosed with one of the following sexually transmitted infections that may require treatment; Chlamydia, Gonorrhoea, Syphilis, HIV, MSU, Hep B & C. This involves retrieving and taking action on medical notes
- To liaise with the laboratories and departmental multidisciplinary team (Nurses, Doctors, CSWs and Administrators) regarding missing, outstanding or queries around patients tests.
- To provide information regarding referral process and services as requested by external agencies such as GPs, other hospitals and clinics.
- To give negative and positive STI results via results by text and and/or letter and deal with any associated questions that the patient may have and where appropriate refer to a senior team member for further action.
- To handle phone queries and give result over the phone.
- To book appointments for patients who have been recalled and answer queries patients may have regarding their care.
- To be responsible on a daily basis for documenting in patient medical records any care, treatment or actions taken as required.
- To develop and maintain an electronic database system for the delivery and recording of positive STI results including HIV from virology and microbiology. Documenting date, time, patient demographics, STI, issuing lab, contact name and extension / bleep.
- To provide administrative support for the partner notification process and to refer complex partner notification tracing for HIV, Syphilis, Hepatitis B & C to the Health improvement team.
- To make decisions around recalling patients in order to ensure the best course of action in facilitating the prompt treatment of patients.
- To use own initiative and work independently but have the ability to identify when necessary to seek information from or refer patients to the Health improvement team.
- To follow up returned recall letters, this may include correspondence with GPs to establish whether new contact details are permissible.
- To provide sexual health information to patients over the telephone and to deal with the queries that may subsequently arise from these in a sensitive and empathic manner.
- To code patient related episodes using KC60 identification codes to summarise overall activity or clinic interactions, using lab reports, clinician documentation.
- To have a good understanding and working knowledge of STIs, prevention and safe sex issues and to further develop this knowledge through teaching, training and personal development.
- To co-ordinate all external HIV referrals facilitating appointments with Health Care Professionals which will include Health Improvement team, Nurses and Doctors.
- To actively undertake, in conjunction with the Health improvement team the process of audit to review and propose changes to local Health Advising policies.
- To effectively use and manage IT systems such as Word, Excel, Outlook, Cyberlab, Excelicare, EPR, medical/GU Portal systems and notes tracking on a daily basis.
- To develop and maintain effective communication with the multidisciplinary team, working in close co-operation for the benefit of patients in order to improve service delivery.
- To provide administrative support for the Health improvement team. To include booking appointments and ensuring patient appointment letter/texts are sent as required.
- To provide ADHOC administrative support as needed to clinical staff.
- To attend meetings of academic and clinical relevance held within the service. To keep up to date with the latest research procedures and treatment pertaining to STIs and to attend conferences, seminars and workshops for professional educational and widening knowledge.
- To prepare an agenda and take minutes in the Health Improvement team meeting.
- To attend regular managerial supervision with the Senior Health Improvement Nurse.
- To participate in yearly knowledge and skills framework appraisal, whilst working on objectives throughout the year in order to learn and develop.
Generic Statements
- The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
- To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
- To observe and maintain strict confidentiality of personal information relating to patients and staff.
- To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
Job description
Job responsibilities
Main duties and responsibilities
- To be responsible for the daily management of positive and negative results which involves, liaising with the laboratories, Interpreting results and recording the associated action on the administrators database across sites (Camberwell sexual health centre and Beckenham Beacon).
- To recall patients by letter, text or phone who have been diagnosed with one of the following sexually transmitted infections that may require treatment; Chlamydia, Gonorrhoea, Syphilis, HIV, MSU, Hep B & C. This involves retrieving and taking action on medical notes
- To liaise with the laboratories and departmental multidisciplinary team (Nurses, Doctors, CSWs and Administrators) regarding missing, outstanding or queries around patients tests.
- To provide information regarding referral process and services as requested by external agencies such as GPs, other hospitals and clinics.
- To give negative and positive STI results via results by text and and/or letter and deal with any associated questions that the patient may have and where appropriate refer to a senior team member for further action.
- To handle phone queries and give result over the phone.
- To book appointments for patients who have been recalled and answer queries patients may have regarding their care.
- To be responsible on a daily basis for documenting in patient medical records any care, treatment or actions taken as required.
- To develop and maintain an electronic database system for the delivery and recording of positive STI results including HIV from virology and microbiology. Documenting date, time, patient demographics, STI, issuing lab, contact name and extension / bleep.
- To provide administrative support for the partner notification process and to refer complex partner notification tracing for HIV, Syphilis, Hepatitis B & C to the Health improvement team.
- To make decisions around recalling patients in order to ensure the best course of action in facilitating the prompt treatment of patients.
- To use own initiative and work independently but have the ability to identify when necessary to seek information from or refer patients to the Health improvement team.
- To follow up returned recall letters, this may include correspondence with GPs to establish whether new contact details are permissible.
- To provide sexual health information to patients over the telephone and to deal with the queries that may subsequently arise from these in a sensitive and empathic manner.
- To code patient related episodes using KC60 identification codes to summarise overall activity or clinic interactions, using lab reports, clinician documentation.
- To have a good understanding and working knowledge of STIs, prevention and safe sex issues and to further develop this knowledge through teaching, training and personal development.
- To co-ordinate all external HIV referrals facilitating appointments with Health Care Professionals which will include Health Improvement team, Nurses and Doctors.
- To actively undertake, in conjunction with the Health improvement team the process of audit to review and propose changes to local Health Advising policies.
- To effectively use and manage IT systems such as Word, Excel, Outlook, Cyberlab, Excelicare, EPR, medical/GU Portal systems and notes tracking on a daily basis.
- To develop and maintain effective communication with the multidisciplinary team, working in close co-operation for the benefit of patients in order to improve service delivery.
- To provide administrative support for the Health improvement team. To include booking appointments and ensuring patient appointment letter/texts are sent as required.
- To provide ADHOC administrative support as needed to clinical staff.
- To attend meetings of academic and clinical relevance held within the service. To keep up to date with the latest research procedures and treatment pertaining to STIs and to attend conferences, seminars and workshops for professional educational and widening knowledge.
- To prepare an agenda and take minutes in the Health Improvement team meeting.
- To attend regular managerial supervision with the Senior Health Improvement Nurse.
- To participate in yearly knowledge and skills framework appraisal, whilst working on objectives throughout the year in order to learn and develop.
Generic Statements
- The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
- To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
- To observe and maintain strict confidentiality of personal information relating to patients and staff.
- To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
Person Specification
Education and qulification and skills
Essential
- Educated to A' Levels or NVQ level 3
- A demonstrable standard of literacy and numeracy
- General IT skills to support accurate data entry
- Previous administration experience.
- Experience of working with patients and dealing with sensitive issues over the phone or face to face
Person Specification
Education and qulification and skills
Essential
- Educated to A' Levels or NVQ level 3
- A demonstrable standard of literacy and numeracy
- General IT skills to support accurate data entry
- Previous administration experience.
- Experience of working with patients and dealing with sensitive issues over the phone or face to face
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
