Job summary
The post holder will ensure a comprehensive effective admissions and administrative service to all consultants, specialist nurses, medical staff and their team within the clinical unit to allow the smooth and efficient performance of the service. An integral part of this role will be supporting the booking of patients for interventional pain treatments while ensuring the referral to treat pathways (RTT) are strictly adhered to.
Exceptional interpersonal and communication skills are essential, as the post holder will be expected to be able to communicate effectively and sensitively with a wide range of people including patients, colleagues, sub-contractors and external agencies. A good understanding of the RTT pathway is fundamental to this role. Excellent IT skills and previous experience in an administration setting are essential.
Main duties of the job
- To be responsible for managing patients, waiting lists and admissions for a number of Consultants.
- To fully involve the multidisciplinary team in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission in a timely manner.
- Maintain thorough and accurate records of all correspondences with patients throughout their admission process
- To construct and schedule theatre lists as per department guidelines.
- To ensure any patient cancelled on the day of admission/surgery for non-medical reasons, is reallocated a date for admission within 28 days, escalating any problems or issues within a timely manner.
- To identify the needs of patients in conjunction with their admission episode, i.e. language barriers, anxiety, carer / dependency issues.
- To arrange patient transport if required for elective pre-assessment and admission appointments in conjunction with Trust guidelines and policy.
- To manage waiting lists activity and admission data with Trust IT system [i.e. PiMS] and other associate IT systems and action/highlight any errors.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
The trust-wide strategy Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King's to another level.
Job description
Job responsibilities
- To adhere to Trust and National waiting list targets and policy.
- To liaise with Consultants and other users to ensure that day surgery lists are covered in respect to clinician leave arrangements, effectively communicating cancelled lists in a timely manner to management and day surgery teams.
- To ensure as far as possible that theatre time is fully utilised by way of allocating patients to lists in accordance with department guidelines, clinical resources and consultant clinical requirements.
- To actively participate in all initiatives to maximise patient attendance and theatre utilisation.
- To maintain cancellation/short notice system for patients, to maximise utilisation of capacity as per Divisional policy.
- To escalate in a timely and accurate fashion any utilisation and/or waiting list pressures to the Team Leader / Assistant Service Manager.
- To work with and assist in developing good working practices and procedures across the department to meet Trust and National initiatives
- To support relevant clinical staff (as required) in prioritising elective admissions and communicating decisions with patients and clinicians
- To be responsible for accuracy of waiting lists/activity and to action/highlight any errors to the Team Leader / Assistant Service Manager.
- To ensure patient demographics are kept up-to-date at all times on the Trusts patient database.
- To validate waiting lists as required in relation to Trust guidelines ensuring that all patients are fit and still requiring surgery.
- To maintain Trust agreed standards of data in relation to patient confidentiality and legislation.
- To validate and update as required Trust PTL report, ensuring correct referral/clock start/stop dates etc., are updated on PiMS.
- To ensure maintenance of good relationships, communications and teamwork with all disciplines within the department and other departments of the hospital maintaining confidentiality at all times.
- To answer telephone enquiries and to resolve patient issues and concerns where possible informally.
- To report any adverse incidents or complaints to Assistant Service Manager
- To be polite, courteous and aware of noise levels at all times.
- To liaise with external agencies [i.e. GPs, social services etc.,] as required.
- To assist in covering other admin roles within the department as required ensuring that the department as a whole is fully functioning and covered at all times.
- Ensuring the RTT and PTL actions are followed through to ensure the service is meeting all targets.
The Pain Service is a small friendly team who work in a collaborative way to ensure support is provided to all team members as well as their service users. Working closely together with the Secretary for the department and Clinicians provides an enjoyable environment for our very active chronic and acute Pain Services.
We take pride in being a flexible and dynamic team who work together to make constant improvements within the service to offer the best possible provision to our patients.
Job description
Job responsibilities
- To adhere to Trust and National waiting list targets and policy.
- To liaise with Consultants and other users to ensure that day surgery lists are covered in respect to clinician leave arrangements, effectively communicating cancelled lists in a timely manner to management and day surgery teams.
- To ensure as far as possible that theatre time is fully utilised by way of allocating patients to lists in accordance with department guidelines, clinical resources and consultant clinical requirements.
- To actively participate in all initiatives to maximise patient attendance and theatre utilisation.
- To maintain cancellation/short notice system for patients, to maximise utilisation of capacity as per Divisional policy.
- To escalate in a timely and accurate fashion any utilisation and/or waiting list pressures to the Team Leader / Assistant Service Manager.
- To work with and assist in developing good working practices and procedures across the department to meet Trust and National initiatives
- To support relevant clinical staff (as required) in prioritising elective admissions and communicating decisions with patients and clinicians
- To be responsible for accuracy of waiting lists/activity and to action/highlight any errors to the Team Leader / Assistant Service Manager.
- To ensure patient demographics are kept up-to-date at all times on the Trusts patient database.
- To validate waiting lists as required in relation to Trust guidelines ensuring that all patients are fit and still requiring surgery.
- To maintain Trust agreed standards of data in relation to patient confidentiality and legislation.
- To validate and update as required Trust PTL report, ensuring correct referral/clock start/stop dates etc., are updated on PiMS.
- To ensure maintenance of good relationships, communications and teamwork with all disciplines within the department and other departments of the hospital maintaining confidentiality at all times.
- To answer telephone enquiries and to resolve patient issues and concerns where possible informally.
- To report any adverse incidents or complaints to Assistant Service Manager
- To be polite, courteous and aware of noise levels at all times.
- To liaise with external agencies [i.e. GPs, social services etc.,] as required.
- To assist in covering other admin roles within the department as required ensuring that the department as a whole is fully functioning and covered at all times.
- Ensuring the RTT and PTL actions are followed through to ensure the service is meeting all targets.
The Pain Service is a small friendly team who work in a collaborative way to ensure support is provided to all team members as well as their service users. Working closely together with the Secretary for the department and Clinicians provides an enjoyable environment for our very active chronic and acute Pain Services.
We take pride in being a flexible and dynamic team who work together to make constant improvements within the service to offer the best possible provision to our patients.
Person Specification
Qualifications
Essential
- English GCSE Grade A-C
- Maths GCSE Grade A-C
Desirable
- Customer Service Experience
- NHS Experience
Person Specification
Qualifications
Essential
- English GCSE Grade A-C
- Maths GCSE Grade A-C
Desirable
- Customer Service Experience
- NHS Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
King's College Hospital NHS Foundation Trust
Address
Princess Royal University Hospital
Farnborough Common
Orpington, Kent
BR6 8ND
Employer's website
https://www.kch.nhs.uk/ (Opens in a new tab)
