Job summary
The Flow Navigator provides support to improve the timely assessment, treatment, decision making and admission or discharge for patients present in Emergency Department (ED). The role will focus on patients pathway and support provision of the 4 hours target and prevent where possible, 12 hours beach.
**9-The overall aim of the role is promote optimal care by monitoring the patient's journey through the Emergency Department highlighting, escalating and resolving blockages to the relevant pathway with the support of key personnel.
The Flow Navigator will be required to have clear understanding of all ED pathways and support any new pathway developments and be familiar with all ED key performance indicators and escalation protocols, to be able to support the trust in achieving the required level of performance in relation to performance standards.
Main duties of the job
Main Duties and Responsibilities:
Support of patient flow through the department.
- Escalate any delays in line with agreed pathways and trust inter-professional standards document via the appropriate senior staff
- Maintain a robust and frequent reporting l
- Ensure that the physical flow of patients is not compromised by staffing resource by liaising with head porter and by providing manual support .
- Review of DTAs ongoingly to ensure reviews and decisions as well as any specific care requirements take place or are highlighted
- Escalate ambulance triage times going over 15 minutes to NIC and Bronze on-call.
- Highlight potential breaches coming up within 45mins to NIC and EPIC, escalate
- Monitor the needs of patients who required admission in relation to specialist beds
- Document all delays and maintain accurate and comprehensive records to support, review and audit.
- Record live breach validation
- Keep up to date with relevant performance and operational reports.
- Participate in audit activity as directed and be able to provide an end of shift report daily.
- Prepare and present accurate data and highlight any issues within ED at the regular daily ED huddles
- Ensure that incidents are raised and reported in timely manner and incident report completed as per Trust policy.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
The trust-wide strategy Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King's to another level.
Job description
Job responsibilities
- The post holder has a general duty of care for the health, safety and well-being of work colleagues, visitors and patients within the hospital in accordance with the Health & Safety at Work 1974 in addition to any specific risk management or clinical governance accountabilities associated with this post.
- The post holder will carry out their duties with due regard to the Trusts Equal Opportunities and Diversity Policies, Standing Financial Instructions, the requirements of the Departmental Quality system and other relevant Policies of the Trust
- All employees of Kings College Hospital are required to carry out their duties with due regard to the Fair Access Policy and respect the cultural beliefs and customs held by clients and staff.
- To observe the rules, policies, procedures and standards of King's College Hospital NHS Trust together with all relevant statutory and professional obligations.
- The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene requirements of this role. These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.
- To maintain strict confidentiality of staff and patient records, in line with Trust Policy ensuring that acceptable standards of data protection are maintained, in accordance with the Data Protection Act. Any unauthorised breach of confidentiality will result in disciplinary action.
- To be fully aware of the Trusts Safeguarding Procedures and demonstrate the ability to raise concerns to protect our patients.
- To undertake any other reasonable duties appropriate to the grade which may be required.
Job description
Job responsibilities
- The post holder has a general duty of care for the health, safety and well-being of work colleagues, visitors and patients within the hospital in accordance with the Health & Safety at Work 1974 in addition to any specific risk management or clinical governance accountabilities associated with this post.
- The post holder will carry out their duties with due regard to the Trusts Equal Opportunities and Diversity Policies, Standing Financial Instructions, the requirements of the Departmental Quality system and other relevant Policies of the Trust
- All employees of Kings College Hospital are required to carry out their duties with due regard to the Fair Access Policy and respect the cultural beliefs and customs held by clients and staff.
- To observe the rules, policies, procedures and standards of King's College Hospital NHS Trust together with all relevant statutory and professional obligations.
- The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene requirements of this role. These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.
- To maintain strict confidentiality of staff and patient records, in line with Trust Policy ensuring that acceptable standards of data protection are maintained, in accordance with the Data Protection Act. Any unauthorised breach of confidentiality will result in disciplinary action.
- To be fully aware of the Trusts Safeguarding Procedures and demonstrate the ability to raise concerns to protect our patients.
- To undertake any other reasonable duties appropriate to the grade which may be required.
Person Specification
Knowledge and skills
Essential
- NHS experience for at least 2 years
- GCSE English and Maths and ICT grade C and above
- ED work experience for at least 1 year
Desirable
- Flow Navigator experience
Person Specification
Knowledge and skills
Essential
- NHS experience for at least 2 years
- GCSE English and Maths and ICT grade C and above
- ED work experience for at least 1 year
Desirable
- Flow Navigator experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
