Job summary
Experience and Involvement Officer is a newly created post within the patient experience team to support our Experience and Involvement Leads with improving services for our patients and communities alongside developing our impact work and involvement activities.
Main duties of the job
- To support patient and public involvement activities
- To support establishing an impact function
- To provide an efficient and comprehensive project and administrative support to the patient experience and involvement team in the planning and delivery of agreed projects, Key Performance Indicators and activities
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
The trust-wide strategy Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King's to another level.
Job description
Job responsibilities
Please refer to job description and person specification for information relating to the details of the post
Job description
Job responsibilities
Please refer to job description and person specification for information relating to the details of the post
Person Specification
Education and qualifications
Essential
- Educated to degree level or equivalent learning/experience
- Evidence of continued personal development
Desirable
- Project Management Qualification or relevant experience
- Master's degree in relevant subject/discipline
Knowledge and experience
Essential
- Significant experience in an administrator or project management role providing a full spectrum of support duties
- Significant experience of recruiting, training and supporting 'expert patients' or volunteers
- Experience of working autonomously within a highly pressurised environment
- Experience of organising events across a variety of platforms
- Specialist knowledge of the public involvement agenda and relevant guidelines and legislation that underpin this
- Extensive knowledge and experience of service evaluation methodologies including using and working with databases
- Knowledge and understanding of Equality and Diversity legislation relating to public services
- Significant experience of engaging with a wide range of key stakeholders both within and external to an organisation
Desirable
- Understanding of innovation and improvement methodology such as the model of improvement
- Experience of working collaboratively with multidisciplinary and multi-agency teams
- Understanding of co-production and user involvement in service change
- Track record of working within the NHS
Skills and competencies
Essential
- Ability to demonstrate advanced use of software programmes such as Outlook, Word, Excel, Access and PowerPoint
- Excellent proven written communication skills with an ability to analyse patient feedback; distilling relevant facts from a broad mix of information
- Ability to provide advice and guidance requiring analysis, interpretation and comparison of options
- Highly motivated self-starter, willing and able to act on own initiative, as well as work within a team
- Ability to clearly articulate messages using non-discriminatory and inclusive language at an appropriate level for the recipient
- Innovator with a "can do" attitude and a personable and approachable communication style
- Ability to deal with conflicting demands ensuring key priorities and deadlines are met through effective time management
- Ability to reframe personal thinking demonstrating flexibility, open mindedness, and readiness for frequent change
- Ability to use judgment and experience to make decisions and communicate while remaining calm under pressure
Person Specification
Education and qualifications
Essential
- Educated to degree level or equivalent learning/experience
- Evidence of continued personal development
Desirable
- Project Management Qualification or relevant experience
- Master's degree in relevant subject/discipline
Knowledge and experience
Essential
- Significant experience in an administrator or project management role providing a full spectrum of support duties
- Significant experience of recruiting, training and supporting 'expert patients' or volunteers
- Experience of working autonomously within a highly pressurised environment
- Experience of organising events across a variety of platforms
- Specialist knowledge of the public involvement agenda and relevant guidelines and legislation that underpin this
- Extensive knowledge and experience of service evaluation methodologies including using and working with databases
- Knowledge and understanding of Equality and Diversity legislation relating to public services
- Significant experience of engaging with a wide range of key stakeholders both within and external to an organisation
Desirable
- Understanding of innovation and improvement methodology such as the model of improvement
- Experience of working collaboratively with multidisciplinary and multi-agency teams
- Understanding of co-production and user involvement in service change
- Track record of working within the NHS
Skills and competencies
Essential
- Ability to demonstrate advanced use of software programmes such as Outlook, Word, Excel, Access and PowerPoint
- Excellent proven written communication skills with an ability to analyse patient feedback; distilling relevant facts from a broad mix of information
- Ability to provide advice and guidance requiring analysis, interpretation and comparison of options
- Highly motivated self-starter, willing and able to act on own initiative, as well as work within a team
- Ability to clearly articulate messages using non-discriminatory and inclusive language at an appropriate level for the recipient
- Innovator with a "can do" attitude and a personable and approachable communication style
- Ability to deal with conflicting demands ensuring key priorities and deadlines are met through effective time management
- Ability to reframe personal thinking demonstrating flexibility, open mindedness, and readiness for frequent change
- Ability to use judgment and experience to make decisions and communicate while remaining calm under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
