Job summary
We are looking for an enthusiastic and well-organised Assistant Pathway Coordinator to join our busy Rheumatology service at Queen Mary Sidcup Hospital & Orpington Hospital . You will be responsible for providing an effective support service to the department and Consultant team along with supporting the Service Management team with the EIA pathway.
This post offers an excellent opportunity for an enthusiastic and conscientious individual to be a part of a busy team. The work involves ensuring EIA patient are being booked new and follow up appointments within a timely and meeting the requirements of the Best Practice Tariff, audited nationally. The role also involves typing ad hoc clinic letters, checking and printing letters from the Dscribe system, supporting the Consultant phones, booking outpatient appointments, liaising with internal as well as external providers. You will be dealing with incoming queries and day-to-day administrative duties. You will also be expected to cross-cover for the rest of the team as and when necessary.
The successful candidate must have experience of performing administrative duties, preferably in an NHS or private hospital setting, as well as excellent communication and organizational skills, be able to work well in a team and take instructions from several sources. We are looking for someone who can multitask, have strong admin abilities and can prioritise their own workload.
Main duties of the job
KEY RESPONSIBILITIES:
- Ensure EIA & GCA New and follow up patients are being booked a new appointment and meeting the requirements of the Best Practice Tariff, audited nationally
- Deal with post and referrals on a daily basis, opening/distributing as appropriate, understand its content and take appropriate action, particularly in the absence of the consultant.
- File correspondence, investigations etc in the appropriate section of the medical records notes.
- To type letters/reports/administrate for outsourced work, ensuring that quality targets are met. Accuracy and time frames are to be met as required.
- To undertake any other duties, required by the Supervisor/Manager, appropriate to the grade and relevant to the post.
- Ensure notes retained in the office are tracked in accordance with Trust procedure
- Check and print DScribe letters
- Monitor and provide RTT information to Senior Service Manager as and when required
- Answer the phone and deal with queries under Band 4 guidance
- To maintain a full and comprehensive knowledge of medical and drug terminology, theoretical knowledge of procedures carried within all specialties in the department.
- Share responsibility for dealing with any queries received into the service via email, telephone, written correspondence and in person. Action requests for appointment cancellations and rescheduling on PIMS
- Understand the rheumatology prescription pathway providing support when required
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King's to another level.
Job description
Job responsibilities
KEY RESPONSIBILITIES:
- Ensure EIA & GCA patients are being booked a new appointment and meeting the requirements of the Best Practice Tariff, audited nationally
- Ensuring timely follow ups are scheduled for EIA & GCA patients to meet the requirements of the Best Practice Tariff, audited nationally
- Deal with post and referrals on a daily basis, opening/distributing as appropriate, understand its content and take appropriate action, particularly in the absence of the consultant.
- File correspondence, investigations etc in the appropriate section of the medical records notes.
- To type letters/reports/administrate for outsourced work, ensuring that quality targets are met. Accuracy and time frames are to be met as required.
- To undertake any other duties, required by the Supervisor/Manager, appropriate to the grade and relevant to the post.
- Ensure notes retained in the office are tracked in accordance with Trust procedure
- Check and print DScribe letters
- Monitor and provide RTT information to Senior Service Manager as and when required
- Answer the phone and deal with queries under Band 4 guidance
- To maintain a full and comprehensive knowledge of medical and drug terminology, theoretical knowledge of procedures carried within all specialties in the department.
- Share responsibility for dealing with any queries received into the service via email, telephone, written correspondence and in person. Action requests for appointment cancellations and rescheduling on PIMS
- Understand the rheumatology prescription pathway providing support when required
Utilise the Trusts Patient Information System and other information systems as required, ensuring patient information is correct, amending as necessary in an accurate and timely fashion.
- Ensure medical notes and other investigations, are available as and when required.
- To cross cover within the team or cover the Medical Secretary, including periods of absence and high demand.
Administrative duties:
- Use a computer for word processing, together with full knowledge and understanding of the Patient Information System to input and retrieve information as required.
- Maintain a high standard of accuracy and quality of work.
- Prioritise work on a daily basis to ensure that deadlines are met and urgent matters receive appropriate action.
- To carry out general administrative duties such as photocopying, sending and receiving faxes and opening of the post.
- Undertake other duties as requested and appropriate to the role and/or as delegated.
Communication:
- Proactively manage phone calls and voicemail systems, dealing with patient queries in an efficient, informative and caring manner; and calls from healthcare professionals who require assistance or information for their patients care.
- Demonstrate excellent communication and interpersonal skills including the ability to exercise diplomacy.
- Maintain absolute confidentiality regarding all matters relating to the service, including but not limited to patient information.
- Appropriately receive, re-direct and make telephone calls to and from the department as required.
- Liaise with staff across all sites and at relevant satellite clinics when required to do so.
Job description
Job responsibilities
KEY RESPONSIBILITIES:
- Ensure EIA & GCA patients are being booked a new appointment and meeting the requirements of the Best Practice Tariff, audited nationally
- Ensuring timely follow ups are scheduled for EIA & GCA patients to meet the requirements of the Best Practice Tariff, audited nationally
- Deal with post and referrals on a daily basis, opening/distributing as appropriate, understand its content and take appropriate action, particularly in the absence of the consultant.
- File correspondence, investigations etc in the appropriate section of the medical records notes.
- To type letters/reports/administrate for outsourced work, ensuring that quality targets are met. Accuracy and time frames are to be met as required.
- To undertake any other duties, required by the Supervisor/Manager, appropriate to the grade and relevant to the post.
- Ensure notes retained in the office are tracked in accordance with Trust procedure
- Check and print DScribe letters
- Monitor and provide RTT information to Senior Service Manager as and when required
- Answer the phone and deal with queries under Band 4 guidance
- To maintain a full and comprehensive knowledge of medical and drug terminology, theoretical knowledge of procedures carried within all specialties in the department.
- Share responsibility for dealing with any queries received into the service via email, telephone, written correspondence and in person. Action requests for appointment cancellations and rescheduling on PIMS
- Understand the rheumatology prescription pathway providing support when required
Utilise the Trusts Patient Information System and other information systems as required, ensuring patient information is correct, amending as necessary in an accurate and timely fashion.
- Ensure medical notes and other investigations, are available as and when required.
- To cross cover within the team or cover the Medical Secretary, including periods of absence and high demand.
Administrative duties:
- Use a computer for word processing, together with full knowledge and understanding of the Patient Information System to input and retrieve information as required.
- Maintain a high standard of accuracy and quality of work.
- Prioritise work on a daily basis to ensure that deadlines are met and urgent matters receive appropriate action.
- To carry out general administrative duties such as photocopying, sending and receiving faxes and opening of the post.
- Undertake other duties as requested and appropriate to the role and/or as delegated.
Communication:
- Proactively manage phone calls and voicemail systems, dealing with patient queries in an efficient, informative and caring manner; and calls from healthcare professionals who require assistance or information for their patients care.
- Demonstrate excellent communication and interpersonal skills including the ability to exercise diplomacy.
- Maintain absolute confidentiality regarding all matters relating to the service, including but not limited to patient information.
- Appropriately receive, re-direct and make telephone calls to and from the department as required.
- Liaise with staff across all sites and at relevant satellite clinics when required to do so.
Person Specification
Experience
Essential
- Typing Experience
- Patient/Customer Contact
Knowledge
Desirable
Person Specification
Experience
Essential
- Typing Experience
- Patient/Customer Contact
Knowledge
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
King's College Hospital NHS Foundation Trust
Address
Queen Mary Hospital Sidcup & Orpington Hospital
SIDCUP AND ORPINGTON
DA14 6LT
Employer's website
https://www.kch.nhs.uk/ (Opens in a new tab)
