Job summary
Working Full time: 37.5 hours per week.
The post-holder is responsible for providing support to the service team within Planned care including the tracking of the PTL and other operational duties.
This role will require strong effective working relations with relevant staff, along with colleagues from the divisions and support services.
The list below is to outline the main duties involved; however, this is subject to change and will vary within the given role. We ask all employees to be flexible in their role, to always ensure we are delivering Safe, Kind and Effective care.
Main duties of the job
The post-holder is responsible for providing support to the service team within Planned care including the tracking of the PTL and other operational support duties. Provide advice and expertise to the Patient Pathway team to support the tracking of elective care pathways and validation of data entered onto the trusts Electronic Patient Record (EPR) in line with 18 week national rules and Access Policy.
To understand 18 week referral to treatment (RTT) rules and other related service targets and use them to manage all elective pathways.To ensure validation and pathway tracking SOPs are developed, updated and followed by the team. To deal with telephone and electronic enquires from external and internal sources as appropriate.
Carry out audits of key validation/pathway tracking tasks against national standards highlighting possible issues which may be incorporated into work programmes. Monitor local metrics and standards, and initiate any necessary improvement. Identify and amend incorrect data entered on the trust's EPR by using agreed correction methods and complex fixes.
To support the team in the pro-active tracking of patient pathways and to ensure any concerns relating to treatment schedules and potential breaches are communicated to the relevant staff in order to be resolved. Assist the Service Manager in the production of performance dashboards and reports as required. Assist the Service Manager to monitor / resolve jobs on the patient pathway work plan.
About us
The Trust's services are provided from three locations:
o The Countess of Chester Hospital: providing 473 general and acute beds.o Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.o Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualifications
Essential
- Minimum of 4 x GCSEs(minimum of Grade C or equivalent ) including English and Maths.
- Diploma level, HNC, HND or equivalent level of experience
Knowledge and Experience
Essential
- Computer-literate familiar with Microsoft applications (Excel, Access)
- Experience of using or extracting data from databases
- Knowledge of Microsoft Excel to deliver highly complex analysis
- Experience of working within a customer-focused setting / administrative setting.
Desirable
- Awareness of information systems used within the NHS
- Advanced knowledge reporting tools i.e. SQL
- Familiar with medical terminology
Person Specification
Qualifications
Essential
- Minimum of 4 x GCSEs(minimum of Grade C or equivalent ) including English and Maths.
- Diploma level, HNC, HND or equivalent level of experience
Knowledge and Experience
Essential
- Computer-literate familiar with Microsoft applications (Excel, Access)
- Experience of using or extracting data from databases
- Knowledge of Microsoft Excel to deliver highly complex analysis
- Experience of working within a customer-focused setting / administrative setting.
Desirable
- Awareness of information systems used within the NHS
- Advanced knowledge reporting tools i.e. SQL
- Familiar with medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
