Help Desk Operations/ Administration Assistant

Job summary

Working Full or Part time

An exciting vacancy has arisen within the Facilities Services Department. The position may be full or part time dependant on skills, experience and enthusiasm for transformation.

The post-holder will operate the Facilities Services Help Desk dealing with incoming requests as they arise and ensuring that the customer is afforded an efficient and exemplary response and service. Incoming requests will be received through a variety of mediums including email, online portal and telephone; experience in communicating with a wide variety of staff and customers is essential as you will be required to work closely with other Trust staff at all levels.

Please note, previous applicants need not apply.

Main duties of the job

As part of the Facilities Services Administration Team in addition to assisting with the Help Desk you will provide clerical and admin support to the wider Facilities Management Team .

The successful candidate should possess excellent IT skills and be fully proficient in the use of Microsoft Office applications (including 'Word' 'Excel' and 'Outlook')

Reliability, flexibility, and a common sense approach with a 'can do' attitude will also be essential attributes.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

• The Countess of Chester Hospital: providing 438 general and acute beds
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 5916 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 411,000. This includes 361,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.