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Countess of Chester Hospital NHS Foundation Trust

Bank Support Secretary

The closing date is 28 December 2025

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Job summary

Working As & When

The secretarial team in Microbiology serve as the first point of contact for clinicians, GPs, other healthcare professionals, Pharmacists, and Laboratory staff when contacting the department.

Main duties of the job

The main task of the role is to answer, document and manage incoming telephone calls to the Microbiology department, taking clinical information and ensuring all enquiries are handled promptly, professionally and directed to the appropriate Microbiology Consultant/Clinical Scientist.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

o The Countess of Chester Hospital: providing 438 general and acute beds.o Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility.o Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 5916 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 411,000. This includes 361,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

Details

Date posted

19 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

210-2025-886-BANK

Job locations

Countess of Chester Hospital

Liverpool Road

Chester

CH2 1UL


Job description

Job responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values.

Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.

You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

Job description

Job responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values.

Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.

You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

Person Specification

Qualification

Essential

  • Previous secretarial experience.

Desirable

  • AMSPAR diploma or similar.

Knowledge and experience

Essential

  • A good general education.

Desirable

  • Previous typist or medical support secretarial experience.

Skills and abilities

Essential

  • Ability to prioritise and organise own workload.
  • Ability to work largely unsupervised.
  • Appropriate IT skills commensurate with secretarial duties.
  • Ability to communicate and relate effectively, clearly, and professionally at all levels.

Desirable

  • Friendliness and willingness to learn quickly.
Person Specification

Qualification

Essential

  • Previous secretarial experience.

Desirable

  • AMSPAR diploma or similar.

Knowledge and experience

Essential

  • A good general education.

Desirable

  • Previous typist or medical support secretarial experience.

Skills and abilities

Essential

  • Ability to prioritise and organise own workload.
  • Ability to work largely unsupervised.
  • Appropriate IT skills commensurate with secretarial duties.
  • Ability to communicate and relate effectively, clearly, and professionally at all levels.

Desirable

  • Friendliness and willingness to learn quickly.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Countess of Chester Hospital NHS Foundation Trust

Address

Countess of Chester Hospital

Liverpool Road

Chester

CH2 1UL


Employer's website

https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)

Employer details

Employer name

Countess of Chester Hospital NHS Foundation Trust

Address

Countess of Chester Hospital

Liverpool Road

Chester

CH2 1UL


Employer's website

https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Cellular Pathology Manager

Abigail Armstrong

abigail.armstrong@nhs.net

01244365646

Details

Date posted

19 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

210-2025-886-BANK

Job locations

Countess of Chester Hospital

Liverpool Road

Chester

CH2 1UL


Supporting documents

Privacy notice

Countess of Chester Hospital NHS Foundation Trust's privacy notice (opens in a new tab)