Countess of Chester Hospital NHS Foundation Trust

Commercial Procurement & Customer Service Assistant

The closing date is 03 December 2025

Job summary

Working Full time: 37.5 hours per week

A new and exciting opportunity to join the Commercial Procurement Team in the Countess of Chester Hospital NHS Foundation Trust.

This role will focus on providing an efficient and professional client focused procurement service, effectively handling all incoming enquiries and requests in a polite and timely manner and processing the information received accurately and efficiently. This role will also involve administration duties to aid in the support and management of Commercial Procurements framework portfolio and update the relevant communication channels as well as supporting the team in dealing with any invoice queries

You will also be advising stakeholders regarding our portfolio of frameworks and providing them with the documentation to allow them to progress with contracts, this will involve providing help, assistance, and training when necessary.

Main duties of the job

For full details of the duties please see the Job Description and Person Specification.

Duties for this role include:

Being the focal point to respond and action all queried and enquiries received in the department from stakeholders and suppliers.

Liaise with suppliers on progression of all call-off contracts and ensure they are reported in a timely manner.

Provide data to support the Commercial Procurement Team and also monitor and analyse the types of queries received, ensuring all information is recorded appropriately.

As a member of the Commercial Procurement team, assist management to meet yearly departmental objectives by completion of personal objectives as agreed in yearly individual performance and development review.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

o The Countess of Chester Hospital: providing 438 general and acute beds.o Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility.o Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 5916 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 411,000. This includes 361,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

Details

Date posted

25 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

210-2025-709-A

Job locations

Countess of Chester Hospital

Liverpool Road

Chester

CH2 1UL


Job description

Job responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values.

Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.

You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

Job description

Job responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values.

Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.

You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

Person Specification

Qualifications

Essential

  • NVQ Level 3 in Supply Chain or Procurement or the equivalent buying experience.
  • Basic understanding / knowledge of procurement / tendering and Contract Law through short courses and experience or equivalent.

Desirable

  • A minimum of 1 years purchasing experience

Knowledge & Experience

Essential

  • Experience in the use of Microsoft Office applications - Word, Excel, PowerPoint, and Outlook
  • Must be able to meet pre-set schedules and deadlines, and deal with queries efficiently whilst working in a methodical manner, paying particular attention to accuracy
  • Ability to work on own initiative and be an effective team member
  • To respond to unexpected changes and adopt a flexible attitude

Desirable

  • Experience in a large commercial organisation
  • Experience of providing a high level of customer service in an NHS (or equivalent) Environment.
  • Evidence of ongoing development

Skills & Abilities

Essential

  • Customer Service: Ability to develop relationships, influence and motivate a range of stakeholders to deliver continuous improvement in services whilst achieving professional and personal credibility
  • Communication: Good interpersonal skills to communicate information succinctly in an appropriate manner both verbally and in writing at all levels
  • Initiative & Problem Solving: Ability to problem solve and use own initiative
  • Teamwork: Ability to work well as a team

Desirable

  • Able to influence others using persuasion and interpersonal skills
  • Computer skills to include spread sheets
  • Ability to complete tasks according to objectives and on time
  • Flexible approach
  • Eagerness to embrace change
  • Ability to explain/introduce purchasing policies, and processes to others
Person Specification

Qualifications

Essential

  • NVQ Level 3 in Supply Chain or Procurement or the equivalent buying experience.
  • Basic understanding / knowledge of procurement / tendering and Contract Law through short courses and experience or equivalent.

Desirable

  • A minimum of 1 years purchasing experience

Knowledge & Experience

Essential

  • Experience in the use of Microsoft Office applications - Word, Excel, PowerPoint, and Outlook
  • Must be able to meet pre-set schedules and deadlines, and deal with queries efficiently whilst working in a methodical manner, paying particular attention to accuracy
  • Ability to work on own initiative and be an effective team member
  • To respond to unexpected changes and adopt a flexible attitude

Desirable

  • Experience in a large commercial organisation
  • Experience of providing a high level of customer service in an NHS (or equivalent) Environment.
  • Evidence of ongoing development

Skills & Abilities

Essential

  • Customer Service: Ability to develop relationships, influence and motivate a range of stakeholders to deliver continuous improvement in services whilst achieving professional and personal credibility
  • Communication: Good interpersonal skills to communicate information succinctly in an appropriate manner both verbally and in writing at all levels
  • Initiative & Problem Solving: Ability to problem solve and use own initiative
  • Teamwork: Ability to work well as a team

Desirable

  • Able to influence others using persuasion and interpersonal skills
  • Computer skills to include spread sheets
  • Ability to complete tasks according to objectives and on time
  • Flexible approach
  • Eagerness to embrace change
  • Ability to explain/introduce purchasing policies, and processes to others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Countess of Chester Hospital NHS Foundation Trust

Address

Countess of Chester Hospital

Liverpool Road

Chester

CH2 1UL


Employer's website

https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)

Employer details

Employer name

Countess of Chester Hospital NHS Foundation Trust

Address

Countess of Chester Hospital

Liverpool Road

Chester

CH2 1UL


Employer's website

https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Strategic & Commercial Procurement

Ruth Jones

ruth.jones5@nhs.net

01244363513

Details

Date posted

25 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

210-2025-709-A

Job locations

Countess of Chester Hospital

Liverpool Road

Chester

CH2 1UL


Supporting documents

Privacy notice

Countess of Chester Hospital NHS Foundation Trust's privacy notice (opens in a new tab)