Job summary
Working Part Time: 27.5 hours per week.
We are looking for a highly motivated individual to provide comprehensive Outpatient Appointment management service to The Countess of Chester Hospital, as directed by the Team Leaders.
Candidates must be flexible to help us achieve a safe, kind and effective service.
Please read the Job description attached for information.
Main duties of the job
To be responsible for making new and review outpatient appointments ensuring current waiting times and administrative targets are achieved, and "NHS eReferral "policies are adhered to.
To ensure that all medical outpatient appointments are made within Trust procedures and guidelines.
To provide a high standard of customer service to all users of the service.
Key Responsibilities
Answering a high volume of incoming calls via the Appointments Hotline. Making appointments to appropriate clinics in line with the NHS "eReferral" programme, Consultants requests, departmental guidelines and the Trust's Access Policy.
To enter referrals on Meditech and log all details accurately within given time-scales.
To ensure the accuracy of data on the hospital information system (Meditech) and timely production of statistics and information relating to a patients appointment.
To be responsible for requesting and collecting case notes as necessary for short notice clinic appointments.
To administer any changes relating to clinics ensuring current targets are still achieved and monitor clinic capacity using the hospital computer system ensuring all slots are utilised and clinics do not exceed prescribed numbers.
To send appointment details and relevant correspondence to patients.
To deal with enquiries from patients, wards, GP's and other departments
About us
The Countess of Chester Hospital NHS Foundation Trust consists of a 600 bedded large District General Hospital, which provides its services on the Countess of Chester Health Park, and a 64 bedded Intermediate Care Service at Ellesmere Port Hospital.The Trust provides services in all of the surgical and medical specialties common to a District General Hospital with some specialist services. The Trust serves the whole of the local population currently in excess of 250,000 residents which geographically covers populations in England and North Wales.The Trust strives to continuously improve and sustain the quality of its services for patients, providing care to more than 445,000 patients per year, with almost 4,000 staff working together putting quality and patient safety, at the heart of everything we do. The organisation provides a wide range of services offering health care to the whole spectrum of the population from birth to the end of life. The Trust complies with its terms of authorisation as a Foundation Trust.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualification
Essential
- Educated to GCSE Level or equivalent
- Customer Services NVQ Level 2 or relevant experience
Knowledge and Experience
Desirable
- Knowledge of National eReferral System
- IT literate. Knowledge / proficiency in the use of varied computer programmes (Excel Word & Outlook)
Person Specification
Qualification
Essential
- Educated to GCSE Level or equivalent
- Customer Services NVQ Level 2 or relevant experience
Knowledge and Experience
Desirable
- Knowledge of National eReferral System
- IT literate. Knowledge / proficiency in the use of varied computer programmes (Excel Word & Outlook)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
