Job summary
Working Full Time : 37.5 hours per week
This is an exciting opportunity for a Service Manger to join the newly created Women's and Children's Division at the Countess. Accountable to the Directorate Manager, the Service Manager will be responsible for operationally managing a portfolio of services/specialties. We are looking for an enthusiastic, dynamic and innovative manager, with a strong operational background who is passionate about improving healthcare services.
In this role you will influence and drive patient experience, safety, performance and staff wellbeing. Working closely with service leads, clinicians, managers and other staff across the Trust, you will support the ongoing transformation and recovery workstreams whilst providing clear leadership and expert advice to your teams to help deliver patient-centered services with an ethos around continuous improvement.
The post holder will need to have experience in operational service delivery and needs to be flexible and adaptable to the requirements of managing a dynamic and fast-paced service.
Main duties of the job
The Service Manager is accountable to the Directorate Manager and Clinical Leads. The Service Manager is responsible for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.
The Service Manager will also be responsible for delivering improvements within a service to meet patient expectations as well as ensure the required capacity is in place to meet key clinical performance targets.
The post holder will also offer a high level of support to the senior management team.
About us
The Countess of Chester Hospital NHS Foundation Trust consists of a 600 bedded large District General Hospital, which provides its services on the Countess of Chester Health Park, and a 64 bedded Intermediate Care Service at Ellesmere Port Hospital.The Trust provides services in all of the surgical and medical specialties common to a District General Hospital with some specialist services. The Trust serves the whole of the local population currently in excess of 250,000 residents which geographically covers populations in England and North Wales.The Trust strives to continuously improve and sustain the quality of its services for patients, providing care to more than 445,000 patients per year, with almost 4,000 staff working together putting quality and patient safety, at the heart of everything we do. The organisation provides a wide range of services offering health care to the whole spectrum of the population from birth to the end of life. The Trust complies with its terms of authorisation as a Foundation Trust.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualifications
Essential
- Management or Professional qualification at postgraduate level or equivalent relevant experience
- Evidence of continuous professional development
Desirable
- Qualified to Masters level or equivalent operational experience in an associated field.
- Project Management Professional Accreditation e.g. PRINCE, PMP, or Significant relevant experience
Knowledge
Essential
- Specialist knowledge of service improvement methodology in a healthcare setting
- Experience in presenting & communicating complex, sensitive and/or contentious information to groups of staff
- Post qualification experience in an operational management role
- Experience in developing and implementing procedures and change control processes
- Experience of interpreting legal / national guidance and requirements and implementing appropriate processes / procedures to conform with these
- Experience of target management
- Experience of financial and budgetary management
- Experience of people/HR management
- Proven ability in analytical skills and managing and analysing information and data
- IT literate - Proficient in using Microsoft office applications and other software applications
Desirable
- Substantial Professional specialist knowledge of different disciplines
- Experience of supporting complex, multi-disciplinary, cross functional projects
- Experience in healthcare management
- Extensive Project management experience using a standard PM methodology
- Knowledge of lean methodology
- Experience of change management
- Experience of planning and management of project resources, including budget and procurement
Skills
Essential
- Analyse complex problems relating to service issues; making judgements regarding allocation of resource
- Ability to assess and interpret complicated and conflicting project issues which may require negotiation and communication skills to cope with conflicting situations
- Ability to execute judgements around conflicting views and is able to make decisions on complex issues
- Ability to work under pressure dealing with changing and sometimes conflicting priorities
- Well-developed leadership and motivational skills
- The ability to deal with and respond effectively to change within a fast-moving environment, adopting a flexible approach
- Excellent written and verbal communication skills including the ability to deliver clear and professional presentations to all levels of staff
- Ability to present information logically, concisely and with an impact
- Excellent planning and organisational skills
- Ability to self-motivate and motivate others
- Ability to work autonomously
- Ability and willingness to work flexibly and as part of a team
- Ability to lead, motivate and develop staff
- Ability to network and seek out best practice pathways
- Excellent communication and interpersonal skills
- Ability to prioritise own and others workload and a flexible approach to changing priorities
Desirable
- Ability to interpret new NHS guidance and develop hospital wide system / process requirements in accordance with this
- Understanding and awareness of the political and strategic health agendas including the impact of such at operational level
Person Specification
Qualifications
Essential
- Management or Professional qualification at postgraduate level or equivalent relevant experience
- Evidence of continuous professional development
Desirable
- Qualified to Masters level or equivalent operational experience in an associated field.
- Project Management Professional Accreditation e.g. PRINCE, PMP, or Significant relevant experience
Knowledge
Essential
- Specialist knowledge of service improvement methodology in a healthcare setting
- Experience in presenting & communicating complex, sensitive and/or contentious information to groups of staff
- Post qualification experience in an operational management role
- Experience in developing and implementing procedures and change control processes
- Experience of interpreting legal / national guidance and requirements and implementing appropriate processes / procedures to conform with these
- Experience of target management
- Experience of financial and budgetary management
- Experience of people/HR management
- Proven ability in analytical skills and managing and analysing information and data
- IT literate - Proficient in using Microsoft office applications and other software applications
Desirable
- Substantial Professional specialist knowledge of different disciplines
- Experience of supporting complex, multi-disciplinary, cross functional projects
- Experience in healthcare management
- Extensive Project management experience using a standard PM methodology
- Knowledge of lean methodology
- Experience of change management
- Experience of planning and management of project resources, including budget and procurement
Skills
Essential
- Analyse complex problems relating to service issues; making judgements regarding allocation of resource
- Ability to assess and interpret complicated and conflicting project issues which may require negotiation and communication skills to cope with conflicting situations
- Ability to execute judgements around conflicting views and is able to make decisions on complex issues
- Ability to work under pressure dealing with changing and sometimes conflicting priorities
- Well-developed leadership and motivational skills
- The ability to deal with and respond effectively to change within a fast-moving environment, adopting a flexible approach
- Excellent written and verbal communication skills including the ability to deliver clear and professional presentations to all levels of staff
- Ability to present information logically, concisely and with an impact
- Excellent planning and organisational skills
- Ability to self-motivate and motivate others
- Ability to work autonomously
- Ability and willingness to work flexibly and as part of a team
- Ability to lead, motivate and develop staff
- Ability to network and seek out best practice pathways
- Excellent communication and interpersonal skills
- Ability to prioritise own and others workload and a flexible approach to changing priorities
Desirable
- Ability to interpret new NHS guidance and develop hospital wide system / process requirements in accordance with this
- Understanding and awareness of the political and strategic health agendas including the impact of such at operational level
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
