Job summary
**This position is open to staff working at the Trust in the 'ECT Family' this includes currentEast Cheshire NHS Trust employees,both NHSP and ECT bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups.**
The post holder plays a key role in ensuring the effective and efficient operation of outpatient services . This includes maximising the use of clinic room capacity, supporting the outpatient room-booking system, and supporting initiatives that improve productivity and patient flow.
Working closely with clinical, operational, and administrative teams, the role ensures that outpatient clinics are appropriately supported, room utilisation is optimised, and any issues affecting capacity are identified and resolved promptly. The post holder will also provide support to outpatient reception teams , ensuring staffing levels, training, and day-to-day operations run smoothly.
A proportion of the role involves managing digital systems related to room booking and patient flow, producing regular utilisation reports, and contributing to service improvement projects. The post holder is expected to maintain strong working relationships, uphold Trust policies, and support the delivery of a responsive, patient-focused outpatient service.
Hours per week: 30
Main duties of the job
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Coordinate outpatient room utilisation, working with clinical and operational teams to resolve issues and support additional capacity.
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Support the outpatient room-booking and patient-flow systems, including user support, training, and account creation.
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Produce regular reports on room utilisation and contribute to efficiency and transformation projects.
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Facilitate specialty 6-4-2 meetings and provide relevant data to support improved clinic capacity.
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Provide support to outpatient reception teams, including rotas, appraisals, recruitment, and training.
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Respond to staff and patient enquiries or concerns and support the investigation of incidents and complaints.
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Maintain stock levels for reception areas and ensure adequate staffing across outpatient .
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Work in line with Trust policies, including confidentiality, data protection, equal opportunities, and health and safety requirements
We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.
Non-UK or Irish applicants should check their visa and this role's eligibility for sponsorship before applying. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)
Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.
About us
We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.
We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.
Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Person Specification
Qualifications
Essential
- Educated to A level or equivalent experience
- Educated to NVQ level 3 or equivalent experience
- ECDL (European Computer Driving Licence) or equivalent qualification/experience
Desirable
- Degree in relevant subject
Knowledge & Skills
Essential
- Comprehensive knowledge of a range of outpatient procedures and pathways, including complex process change and management.
- Experience of system management and troubleshooting
- Good verbal and written communication and interpersonal skills to build relationships with teams, and enable understanding of an outpatients department demands and challenges.
- Awareness of current NHS priorities and targets
- Proficient in use of NHS electronic patient records, PAS (Patient Administration System), and clinic management software Understanding of confidentiality and the Data Protection Act 1998
- Knowledge of relevant HR/Health and Safety policies and legislation
Experience
Essential
- Previous team leader experience
- Experience of clinic scheduling and management of clinic changes
- Experience of instructing/training others
- Committed to developing individual staff and teams
- Experience of managing administrative services in an NHS setting
Desirable
- Experience of managing projects
- Experience of managing room utilisation and booking
Other role requirements
Essential
- Please refer to the Job Description and Person Specification for further details
Person Specification
Qualifications
Essential
- Educated to A level or equivalent experience
- Educated to NVQ level 3 or equivalent experience
- ECDL (European Computer Driving Licence) or equivalent qualification/experience
Desirable
- Degree in relevant subject
Knowledge & Skills
Essential
- Comprehensive knowledge of a range of outpatient procedures and pathways, including complex process change and management.
- Experience of system management and troubleshooting
- Good verbal and written communication and interpersonal skills to build relationships with teams, and enable understanding of an outpatients department demands and challenges.
- Awareness of current NHS priorities and targets
- Proficient in use of NHS electronic patient records, PAS (Patient Administration System), and clinic management software Understanding of confidentiality and the Data Protection Act 1998
- Knowledge of relevant HR/Health and Safety policies and legislation
Experience
Essential
- Previous team leader experience
- Experience of clinic scheduling and management of clinic changes
- Experience of instructing/training others
- Committed to developing individual staff and teams
- Experience of managing administrative services in an NHS setting
Desirable
- Experience of managing projects
- Experience of managing room utilisation and booking
Other role requirements
Essential
- Please refer to the Job Description and Person Specification for further details
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
