Job summary
Macclesfield Hospital is a busy District General Hospital situated in Cheshire, close to the beautiful Peak District and within easy reach of the centre of Manchester.
The Cardio-Respiratory department is based on the Macclesfield site and offers a wide range of non-invasive investigations.
We are looking to appoint a full time, enthusiastic and motivated admin/ booking clerk to support our dynamic Cardio-Respiratory Team.
You will need to be computer literate, flexible and willing to learn new skills. You will be working within a multi-disciplinary team and must have a positive and proactive approach to work. You will need excellent verbal and written communication skills as you will be dealing with staff and patients by phone, email and face to face. Knowledge of medical terminology, administration and organisational experience is essential.
If you enjoy variety and would like to make a difference, we would like to hear from you.
This is a full time post working 37.5 hours per week Monday - Friday 9am-5pm in line with departmental opening hours.
The Trust is committed to staff training and extended roles and professional development is encouraged.
For further details contact Martha Scott, Principal Physiologist on 01625 661712 or Martha.scott@nhs.net
Hours per week: 37.5
Main duties of the job
To work as part of the cardio-respiratory booking and admin team to plan, book and schedule outpatient cardio-respiratory appointments ensuring that both Government and Trust targets are met.
Working with the department manager to ensure that cardio-respiratory clinic capacity is utilised efficiently and effectively.
Managing all follow up waiting lists ensuring appropriate prioritisation of patients including giving patients a choice of day and time where possible.
Dealing with all administrative enquiries including face to face, incoming calls and emails and assisting patients and staff with booking/re-booking appointments.
We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.
Non-UK or Irish applicants should check their visa and this role's eligibility for sponsorship before applying. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)
Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.
About us
We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.
We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.
Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.
Please be aware that this post requires a Standard DBS (Disclosure and Barring Service) check, the cost of which is payable by the successful candidate. If you have lived or worked abroad for 6 months or more in the last 5 years you will need to obtain an overseas police clearance. Further information can be found on the additional information links at the bottom of the advert.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Person Specification
Qualifications
Essential
- 5 GCSE's or equivalent grade C or above. Must include English
- Working towards NVQ level 3 or equivalent experience
Desirable
- ECDL (European Computer Driving Licence)
Knowledge & Skills
Essential
- Working knowledge of windows and excel packages.
- Knowledge of office procedures.
- Sound understanding of confidentiality and Data Protection Act 1998
- Awareness of current NHS policies, priorities and targets
- Strong written and verbal communication skills and an ability to deal with sensitive issues
- Customer care
- Keyboard skills
Desirable
- Knowledge of hospital patient administration systems including PAS (Patient Access Systems) and SOLUS
Experience
Essential
- Previous office administration experience
Desirable
- Previous NHS admin experience
Specific Job Requirement
Essential
- Ability to work independently under own initiative, prioritise work appropriately, but also contribute effectively within a team framework
- Strong Team player
- Methodical and systematic with an eye for detail
- Calm and reliable under pressure
- Ability to multitask effectively
Desirable
- Familiarity with complaints procedure and ability to respond to verbal complaints
Other Role Requirements
Essential
- Please refer to the job description and person specification for further details regarding the role requirements
Person Specification
Qualifications
Essential
- 5 GCSE's or equivalent grade C or above. Must include English
- Working towards NVQ level 3 or equivalent experience
Desirable
- ECDL (European Computer Driving Licence)
Knowledge & Skills
Essential
- Working knowledge of windows and excel packages.
- Knowledge of office procedures.
- Sound understanding of confidentiality and Data Protection Act 1998
- Awareness of current NHS policies, priorities and targets
- Strong written and verbal communication skills and an ability to deal with sensitive issues
- Customer care
- Keyboard skills
Desirable
- Knowledge of hospital patient administration systems including PAS (Patient Access Systems) and SOLUS
Experience
Essential
- Previous office administration experience
Desirable
- Previous NHS admin experience
Specific Job Requirement
Essential
- Ability to work independently under own initiative, prioritise work appropriately, but also contribute effectively within a team framework
- Strong Team player
- Methodical and systematic with an eye for detail
- Calm and reliable under pressure
- Ability to multitask effectively
Desirable
- Familiarity with complaints procedure and ability to respond to verbal complaints
Other Role Requirements
Essential
- Please refer to the job description and person specification for further details regarding the role requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
