Job summary
**This position is open to staff working at the Trust in the 'ECT Family' this includes currentEast Cheshire NHS Trust employees,both NHSP and ECT bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups.**
We are looking for an organised and proactive
Outpatient Clinic Coordinator to join our team. This is an exciting opportunity to play a key role in ensuring the efficient use of outpatient clinic capacity across the Trust. You will manage the outpatient room booking process, support initiatives to improve efficiency and productivity.
We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.
Non-UK or Irish applicants should check their visa and this role's eligibility for sponsorship before applying. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)
Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.
Hours per week: 30
Main duties of the job
The post holder will be responsible for managing the outpatient room booking system across all sites, ensuring efficient allocation of space and resources. They will monitor and report on room utilisation, identifying areas for improvement and supporting initiatives to increase efficiency and productivity. The role involves working closely with clinical and operational teams to resolve issues related to room usage, clinic outcome forms, and capacity planning.
In addition, the post holder will act as the main point of contact for the Trust's electronic patient flow system, providing training and support to users. They will provide first-level line management to outpatient reception staff, including appraisals, recruitment, induction, and rota planning. The role also includes facilitating specialty-level meetings and contributing to outpatient transformation projects.
The post holder will manage information resources by collating and presenting utilisation data, developing user guides and standard operating procedures, and ensuring accurate reporting for senior management. They will maintain compliance with Trust policies, health and safety standards, and confidentiality requirements, while assisting with stock ordering and responding to staff and patient queries.
About us
We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.
We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.
Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Person Specification
Qualifications
Essential
- Educated to A level or equivalent experience
- Educated to NVQ level 3 or equivalent experience
- ECDL (Eupropean Computer Driving Licence) or equivalent qualification/experience
Desirable
- Degree in relevant subject
Knowledge & Skills
Essential
- Knowledge across a range of outpatient procedures and systems acquired through work based training
- Good verbal and written communication and interpersonal skills to build relationships with teams, and enable understanding of an outpatients department demands and challenges.
- Awareness of current NHS priorities and targets
- Knowledge of NHS information systems
- Understanding of confidentiality and the Data Protection Act 1998
- Knowledge of relevant HR/Health and Safety policies and legislation
Experience
Essential
- Previous team leader experience
- Experience of clinic scheduling and management of clinic changes
- Experience of instructing/training others
- Committed to developing individual staff and teams
- Experience of managing administrative services in an NHS setting
Desirable
- Experience of managing projects
- Experience of managing room utilisation and booking
Other role requirements
Essential
- Please refer to the Job Description and Person Specification for further details
Person Specification
Qualifications
Essential
- Educated to A level or equivalent experience
- Educated to NVQ level 3 or equivalent experience
- ECDL (Eupropean Computer Driving Licence) or equivalent qualification/experience
Desirable
- Degree in relevant subject
Knowledge & Skills
Essential
- Knowledge across a range of outpatient procedures and systems acquired through work based training
- Good verbal and written communication and interpersonal skills to build relationships with teams, and enable understanding of an outpatients department demands and challenges.
- Awareness of current NHS priorities and targets
- Knowledge of NHS information systems
- Understanding of confidentiality and the Data Protection Act 1998
- Knowledge of relevant HR/Health and Safety policies and legislation
Experience
Essential
- Previous team leader experience
- Experience of clinic scheduling and management of clinic changes
- Experience of instructing/training others
- Committed to developing individual staff and teams
- Experience of managing administrative services in an NHS setting
Desirable
- Experience of managing projects
- Experience of managing room utilisation and booking
Other role requirements
Essential
- Please refer to the Job Description and Person Specification for further details
