Job summary
**This position is open to staff working at the Trust in the 'ECT Family' this includes currentEast Cheshire NHS Trust employees,both NHSP and ECT bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups.**
To undertake a range of administrative & clerical duties, working alongside the nursing & medical workforce, to support patient tracking & timely provision of patient care. Supporting to avoid delays ensuring safe patient care and positive patient experience both within the Emergency Department (ED) & the wider organisation.
To actively monitor the patient journey throughout ED, to ward transfer or discharge. Escalating appropriately any delays & to work closely with the multidisciplinary team to deliver a high quality patient focused service.
We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.
Non-UK or Irish applicants should check their visa and this role's eligibility for sponsorship before applying. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)
Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.
Hours per week: 35
Main duties of the job
Work closely with the ED Nurse Coordinator (NIC), Emergency Physician in Charge (EPIC) & the wider team to support patient flow, in line with national Key Performance Indicators (KPIs).
Utilise the electronic patient record system (Meditech) to ensure accurate tracking of the patient journey throughout their time within the ED,
Handle incoming telephone calls in a professional manner, directing callers to the appropriate source of information
Provide regular tannoy announcements to communicate current waiting times to patients for both minors & majors. Demonstrate effective IT skills in accessing & inputting data relevant to patient flow in ED e.g accessing blood results/swab results & any other appropriate investigations & escalating any delays in process.
Liaise with Specialty teams to ensure timely review of patients, ensuring correct entry of any decisions to admit and escalating any delays as appropriate.
About us
We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.
We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.
Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.
Please be aware that this post requires an Standard (Disclosure and Barring Service) check with barred lists, the cost of which is payable by the successful candidate. If you have lived or worked abroad for 6 months or more in the last 5 years you will need to obtain an overseas police clearance. Further information can be found on the additional information links at the bottom of the advert.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Person Specification
Qualifications
Essential
- Good general education to GCSE standard (or equivalent), including English and Maths
Desirable
- Healthcare related qualification e.g. NVQ Level 3 in Health & Social Care or Business administration
Knowledge & Skills
Essential
- Awareness of relevant trust policies
- Competent IT skills, including use of Microsoft Office applications
Desirable
- Awareness of Urgent Care KPIs (such as NHS A&E 4-hour target
- Knowledge of national NHS pressures regarding flow in Emergency Departments
Experience
Essential
- Customer Service experience
- Previous healthcare experience
- Proven administrative or clerical experience in a busy office or healthcare environment
Desirable
- Experience working within a front-line clinical environment such as an Emergency Department
- Experience using hospital electronic patient record systems e.g. Meditech
Other role requirements
Essential
- Please refer to the Job Description and Person Specification for further details
Person Specification
Qualifications
Essential
- Good general education to GCSE standard (or equivalent), including English and Maths
Desirable
- Healthcare related qualification e.g. NVQ Level 3 in Health & Social Care or Business administration
Knowledge & Skills
Essential
- Awareness of relevant trust policies
- Competent IT skills, including use of Microsoft Office applications
Desirable
- Awareness of Urgent Care KPIs (such as NHS A&E 4-hour target
- Knowledge of national NHS pressures regarding flow in Emergency Departments
Experience
Essential
- Customer Service experience
- Previous healthcare experience
- Proven administrative or clerical experience in a busy office or healthcare environment
Desirable
- Experience working within a front-line clinical environment such as an Emergency Department
- Experience using hospital electronic patient record systems e.g. Meditech
Other role requirements
Essential
- Please refer to the Job Description and Person Specification for further details
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
