Job summary
We are looking to appoint a full time, enthusiastic and motivated booking clerk to support our Outpatient Booking Team .
You will need to be computer literate, flexible and willing to learn new skills.
You will be working within a multi-disciplinary team and must have a positive and proactive approach to work.
You will need excellent verbal and written communication skills as you will be dealing with staff and patients by phone, email and face to face.
Knowledge of medical terminology, administration and organisational experience is essential.
If you enjoy variety and would like to make a difference, we would like to hear from you.
The Trust is committed to staff training and extended roles and professional development is encouraged.
Hours per week: 37.5 (part time also considered)
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on theVisas and immigration - GOV.UK (www.gov.uk)
Main duties of the job
To work as part of the Outpatient Booking Team to plan, book and schedule outpatient appointments ensuring that both Government and Trust targets are met.
Managing all new and follow up waiting lists ensuring appropriate prioritisation of patients including giving patients a choice of day and time where possible.
Dealing with all administrative enquiries including face to face, incoming calls and emails and assisting patients and staff with booking/re-booking appointments.
Macclesfield District General Hospital is a busy district general hospital situated in Cheshire, close to the beautiful Peak District and within easy reach of the centre of Manchester.
About us
It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Person Specification
Qualifications
Essential
- 5 GCSE's grade C (4) or equivalent (must include English)
- Working towards NVQ (National Vocational Qualifications) Level 3 or equivalent experience
Desirable
- ECDL (European Computer Driving Licence)
Experience
Essential
- Previous office admin experience
Knowledge and Skills
Essential
- Knowledge of hospital patient administration systems or other computer-based systems for making appointments
- Working knowledge of Windows and Excel packages
- Knowledge of office procedures
- Sound understanding of confidentiality and Data Protection Act 1998
- Awareness of current NHS policies, priorities and targets
- Strong written and verbal communication skills and an ability to deal with sensitive issues
- Customer care
- Keyboard skills
Other Role Requirements
Essential
- Please refer to the Job Description and Person Specification for further details
Person Specification
Qualifications
Essential
- 5 GCSE's grade C (4) or equivalent (must include English)
- Working towards NVQ (National Vocational Qualifications) Level 3 or equivalent experience
Desirable
- ECDL (European Computer Driving Licence)
Experience
Essential
- Previous office admin experience
Knowledge and Skills
Essential
- Knowledge of hospital patient administration systems or other computer-based systems for making appointments
- Working knowledge of Windows and Excel packages
- Knowledge of office procedures
- Sound understanding of confidentiality and Data Protection Act 1998
- Awareness of current NHS policies, priorities and targets
- Strong written and verbal communication skills and an ability to deal with sensitive issues
- Customer care
- Keyboard skills
Other Role Requirements
Essential
- Please refer to the Job Description and Person Specification for further details
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
