Job summary
**This position is open to staff working at the Trust in the 'ECT Family' this includes currentEast Cheshire NHS Trust employees,both NHSP and ECT bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups.**
We are seeking highly motivated individuals to join our friendly Administration Team in the busy and rewarding Emergency Department based at Macclesfield District General Hospital.
The post holder will provide comprehensive reception and administration service ensuring patients are admitted to the Emergency Department and the Wards efficiently and accurately providing a high standard of customer care.
This is varied role and we want someone who truly embraces working within a diverse team in a busy and challenging environment, therefore you must be able to demonstrate excellent interpersonal skills, have a pleasant and caring personality and have the ability to remain calm whilst working under pressure. You must be able to demonstrate that you have worked on your own and at times with limited supervision. Experience of working within the NHS is desirable.
Rotas in the Emergency Department cover 24 hours, 7 days a week, 365 days a year.
This is a permanent postFULL / PART TIME hours considered, you MUST be flexible to work over 24 hours, 7 days a week, 365 days a year as the department is never closed.
Main duties of the job
As part of a team this role carries responsibility for the smooth running of the Accident and Emergency Department, providing a high quality and fully comprehensive customer care service in all daily activities.
To carry out the full range of administration and clerical duties which will include attending and discharging patients from A & E including processing emergency ward admissions.
The role supports the clinical and managerial staff within the department and requires an underpinning knowledge and experience of the different electronic NHS and other software systems used by the clerical staff.
This role will contribute to supporting the Emergency Departmental finances by paying special attention to the accuracy of robust and accurate data collection.
About us
It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Person Specification
Qualification
Essential
- Educated to GCSE level or equivalent in 5 subjects, English and Maths essential
- NVQ 3 in Customer Care or Administration or Equivalent
Desirable
Knowledge
Essential
- Understanding of data protection act
- Knowledge of hosptial IT patient systems
Desirable
- PAS experience
- Extramed experience
Skills
Essential
- Excellent communication skills written/spoken
- Ability to train/mentor new staff members
Desirable
- Experience of working within the NHS
- Experience of working within an ED setting
Experience
Essential
- Experience of at least two years of working in a reception/ clerical setting
- Demonstrate ability dealing direct with the public and ability to remain objective dealing with difficult situations
Desirable
- Evidence of training new staff members
Specific Job Requirements
Essential
- Be self-motivated and able to work with limited/without supervision
Desirable
- Have an awareness of the need for confidentiality in accordance with the data protection act and national/local governance arrangements
Other
Essential
- Evidence of flexibility
- Evidence of being a strong team player
Other Role Requirements
Essential
- Please refer to the person specification for further details regarding the role requirements
Person Specification
Qualification
Essential
- Educated to GCSE level or equivalent in 5 subjects, English and Maths essential
- NVQ 3 in Customer Care or Administration or Equivalent
Desirable
Knowledge
Essential
- Understanding of data protection act
- Knowledge of hosptial IT patient systems
Desirable
- PAS experience
- Extramed experience
Skills
Essential
- Excellent communication skills written/spoken
- Ability to train/mentor new staff members
Desirable
- Experience of working within the NHS
- Experience of working within an ED setting
Experience
Essential
- Experience of at least two years of working in a reception/ clerical setting
- Demonstrate ability dealing direct with the public and ability to remain objective dealing with difficult situations
Desirable
- Evidence of training new staff members
Specific Job Requirements
Essential
- Be self-motivated and able to work with limited/without supervision
Desirable
- Have an awareness of the need for confidentiality in accordance with the data protection act and national/local governance arrangements
Other
Essential
- Evidence of flexibility
- Evidence of being a strong team player
Other Role Requirements
Essential
- Please refer to the person specification for further details regarding the role requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
