Job summary
Are you passionate about technology and eager to start a career in digital systems, healthcare IT, and AI support? This is your chance to gain hands-on experience, earn a recognised qualification, and play a key role in supporting vital healthcare systems across our Group. We have 3 vacancies across both Hull and Northern Lincolnshire.
Our Digital Services Deployment and Support Team brings together Project Managers, System Support Specialists, Trainers, Change Managers and Administrators to deliver and maintain the digital systems that keep our organisation running smoothly. As an apprentice, you'll become an important part of this collaborative, forward-thinking team.
About the Apprenticeship
- Level 3 Apprenticeship in Digital and AI Support
- 16-month training programme, delivered alongside your day-to-day role
- Two-year fixed-term contract, giving you time to complete your qualification and build real experience
- Dedicated support from experienced System Support professionals
- A blend of workplace learning and structured study time
By the end of the programme, you'll have gained the skills, confidence and certification needed to launch a successful career in digital services.
Main duties of the job
Working closely with the System Support Team, you will:
- Set up and manage system access for Digital Services applications
- Monitor the daily performance of key healthcare systems to ensure smooth clinical and administrative operations
- Log, track and help resolve system incidents, escalating issues when needed
- Collaborate with the Group Integration Team and external suppliers to maintain system interfaces and resolve technical issues
- Support project teams implementing new systems or functionality, including offering guidance on configuration
- Assist with regression testing, system release assessments and issue management throughout the testing lifecycle
- Help deliver training, updates and communications to system users
- Provide high-quality support to internal and external users of Digital Services
- Work with the Systems Manager to maintain a customer-focused, reliable and effective service
- Gather and share information on system changes, issues and new features with colleagues and staff across the Group
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Group we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients.We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website athttps://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Group we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients.We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website athttps://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person Specification
Education / Qualifications
Essential
- Good standard of general education to GCSE level or equivalent, including Maths and English Language
- Excellent keyboard skills
- European Computer Driving Licence (ECDL) or equivalent knowledge
Desirable
- NVQ Level 3 and / or equivalent experience in relevant topic
Knowledge, Training & Experience
Essential
- Experience of working in a customer service or call handling environment
- Experience of using electronic systems
- Experience of Microsoft Office products
- Working knowledge within the General Data Protection Regulations 2018
Desirable
- Previous NHS experience in a relevant healthcare setting
- Proven experience of working within software application role
Person Specification
Education / Qualifications
Essential
- Good standard of general education to GCSE level or equivalent, including Maths and English Language
- Excellent keyboard skills
- European Computer Driving Licence (ECDL) or equivalent knowledge
Desirable
- NVQ Level 3 and / or equivalent experience in relevant topic
Knowledge, Training & Experience
Essential
- Experience of working in a customer service or call handling environment
- Experience of using electronic systems
- Experience of Microsoft Office products
- Working knowledge within the General Data Protection Regulations 2018
Desirable
- Previous NHS experience in a relevant healthcare setting
- Proven experience of working within software application role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
Address
Group Wide
Scartho Road
Grimsby, Hull, Scunthorpe and Goole
DN33 2BA
Employer's website
https://www.nlg.nhs.uk/ (Opens in a new tab)
