Job summary
The Post holder will work collaboratively within the acute care setting as part of the Colorectal team, acting as a main point of contact for patients who have been referred on a two week wait pathway and are under the continuing care of the Clinical Nurse Specialist team. You will provide administration support to assist in ensuring two week wait patients are managed appropriately, collecting and collating information on the appropriate data base. In addition, the post holder will be expected to provide the same administration support for patients who are on the stratified pathway.
Main duties of the job
To collaborate, coordinate, and communicate with the wider healthcare team, ensuring that following a two-week wait referral, patients are booked into the appropriate clinic and/or referred for suitable diagnostic investigations.Assisting in supporting the team with the implementation of the stratified pathway and the straight-to-test process. This includes contributing to the development and delivery of streamlined patient pathways that enhance efficiency and patient experience.To assist the team with service provision and work flexibly according to the needs of the service, which can often be demanding and unpredictable. This requires adaptability and a proactive approach to managing changing priorities.To support the team in ensuring all patient appointments, investigations, and procedures are arranged within specified timescales to provide an optimum level of care for each patient.Assist the team in ensuring waiting time targets are met and not breached, while also ensuring patients' needs are addressed. This includes working alongside and providing administrative support to the Clinical Nurse Specialists.A key aspect of the role involves daily and direct communication--face-to-face and via telephone with patients, relatives, carers, and other health and social care professionals. Given the sensitive nature of cancer care, this communication requires a high degree of empathy, understanding, diplomacy, honesty, and integrity.
About us
NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person Specification
Education and Qualifications
Essential
- oGCSE English Language and Mathematics (Grades A-C)
- oNVQ Level 3 or equivalent in business administration or a relevant subject
Desirable
- oEvidence of continued role development
- oCoaching qualification
Knowledge and Training
Desirable
- oExperience of working with people affected by cancer.
- oExperience of managing /support other staff members
Person Specification
Education and Qualifications
Essential
- oGCSE English Language and Mathematics (Grades A-C)
- oNVQ Level 3 or equivalent in business administration or a relevant subject
Desirable
- oEvidence of continued role development
- oCoaching qualification
Knowledge and Training
Desirable
- oExperience of working with people affected by cancer.
- oExperience of managing /support other staff members
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
Address
Based at SGH but will be required to work trust wide
Cliff Gardens
Scunthorpe
DN15 7BH
Employer's website
https://www.nlg.nhs.uk/ (Opens in a new tab)
