IT Technician

Job description

Job responsibilities

Identify any service issue that may arise (e.g. regarding security, resilience or performance) and resolve if possible, or report to management to ensure that all systems are monitored, and that appropriate action is taken to maintain and optimise them.

Setup, configure and install equipment and software, to support projects and initiatives within the Trust. Assist with the planning software/hardware rollouts as required, with the agreement of specific project teams. Work with other members of the team to enable them the delivery of new systems and software during live running.

Be responsible for assisting with the creation and appropriate reviewing of standard operational procedures for section, identifying to senior member at any time if a standard operational procedure requires reviewing as is out of date or incorrect.

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person Specification

Education and Qualifications

Essential

• Level 4 qualification or equivalent experience in an IT end user service/supporting field
• Evidence of continuing professional development
• ITIL 4 Foundation
• Relevant established experience of working in an IT Technical environment in a support role with an IT end users, working within a service desk environment

Desirable

• Full UK Driving Licence

Occupational Experience

Essential

• Relevant established experience of working in an IT Technical Environment in a support role with IT end users, working within a service desk environment

Desirable

• Experience of people and resource management
• Experience of working within the NHS supporting NHS specific systems.
• Evidence of developing and implementing working practices to improve the efficiency of an IT service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Scunthorpe General Hospital

Cliff Gardens

Scunthorpe

DN15 7BH

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)